BUICK Complaints

THERE IS A KNOWN ISSUE WITH THIS MODEL AS WELL AS OTHER 2.4 LITRE GM ENGINES WHERE THE PCV VALVE MAY BECOME CLOGGED AND IF IT IS NOT FIXED IT CAN CAUSE THE REAR OIL SEAL TO BE DAMAGED, HENCE RENDERING THE ENGINE USELESS. THERE IS A SPECIAL COVERAGE BULLETIN THAT COVER THIS VEHICLE AND OTHERS UNDER CERTAIN VIN NUMBERS. HOWEVER MY VEHICLE HAD THE SAME ISSUE AND IS OVER $1`,000 TO DIAGNOSE AND FIX. AFTER TALKING TO BUICK, EVEN THOUGH I AM WITHIN COVERAGE DATES AND WELL BELOW THE MILEAGE, MY VEHICLE DOES NOT QUALIFY FOR REPAIR AND I MUST PAY FOR IT OUT OF POCKET, DESPITE IT BEING A KNOWN ISSUE IN OTHER VEHICLES. THIS SHOULD BE MOVED FROM A SPECIAL COVERAGE TO A RECALL FOR ANY AFFECTED VEHICLES UNDER THE 10 YEAR, 120,000 MILE THRESHOLD.

Low beam headlights intermittently go out. Work ok one minute, then go dark. Very dangerous. Known issue under GM recall # 14291. The national highway traffic safety administration campaign ID number 15V-519. Problem has been confirmed by West-Herr Dodge in Rochester NY. Per info I have found this does not appear to have been permanently fixed by GM. As such the repair should be done at no charge going forward.

-The electrical system failed, causing the fuel pump to not work properly due to design flaw in the backseat putting pressure on the fuse box which is located under the backseat. The spot where contact is made to the fuse box, is where the fuel pump relay is. Pressure from the seat bracket (with or without a passenger in the seat) causes the pump replay to not make proper contact with the terminal, therefore causing the power to arc and get so hot that the relay starts smoking, melting the relay, fuse box and surrounding fuses and leaving black scorch marks on the inside of the lid to fuse box and making the car smell like burnt plastic. In addition to now having to purchase multiple replacement relays it has also caused additional electrical issues which resulted in having to replace multiple fuses as well as purchase another battery due to theses issues putting added strain on my battery which caused it to drain and not hold a charge any more. Yes the car and parts are available for inspection. -My safety and the safety of others is at risk due to major risk of catching on fire which could happen while driving and therefore cause an accident, could cause one of my passengers, including my child or myself to be severely hurt/burnt. -Yes the issue has been reproduced by many other owners of the same year/make/model as per the hundreds of previous complaints found about the same issue. -No there were no warning lights, signals or messages before the failure. No warning at all.

The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.

The contact owns a 2011 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The trunk allows water to enter each time it rains. This causes water to collect in the spare tire department in the trunk. After it rains, trunk must be vacuumed out in order to retrieve water out of trunk. Unfortunately, this has caused my trunk liner to mold completely, as well as to begin molding under my back seat. My daughter and I have a mold allergy which has been affected by the mold in the car which is impossible to get rid of due to the location it has grown.

The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving 70 mph, the vehicle decelerated inadvertently almost to a complete stop. The vehicle was taken to the dealer and another dealer Wilkins Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061) but there were no codes on the code reader. The dealers were unable to duplicate the failure after test driving the vehicle. The vehicle was not repaired and remained at Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061). The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 54,456.

No accident. I bought this brand new car on May 29, 2021, and have been experiencing brake issues. When I apply the brakes, there is a weird noise, grinding type and it feels like there is less traction (like when slowing down on snow). I have to apply more pressure to my brakes to slow the vehicle and come to a stop. The problem occurs quite often.

All 4 Michelin Premier LTX 225 / 60 R 18 tires are worn down to (on 2 tires) and below (on 2 tires) the unsafe level, where the vehicle cannot even pass an insnspection, due to safety concerns. The mileage this occurred at is 26,175 miles. These tires are “rated” by Michelin for 60,000 miles. I say rated because they carry a 60,000 mile tread life warranty, in writing (and on their website) from Michelin, which they provide the vehicle manufacturer to be placed in the glovebox. The second page of fine print, however, states in the next to final bullet point, that the warranty does not apply to OEM tires provided on new vehicle purchases. After speaking with several dealerships, parts departments and stand alone tire stores (which sell this brand), they are all aware of not only this practice with Michelin, but knew which model of tire I was referring to, without me mentioning it. This HAS to be either misrepresentation by the tire manufacturer or a factory defect from the same. It has to be one or the other. There are no other options.

While driving on highway the engine stopped suddenly and steering wheel was locked. The car had to be towed to repair shop.