BUICK Complaints

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GRANITE RUN BUICK GMC, INC. (1056 E BALTIMORE PIKE, MEDIA, PA 19063, (610) 566-1991) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN I FIRST BOUGHT THE CAR OVER A YEAR AGO THERE WERE 3 DIFFERENT OCCASIONS THAT MY CAR WOULD NOT START SO I CONTACTED THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY EXPLAINED TO ME THAT IT WAS A REOCCURRING PROBLEM WITH THAT MODEL FOR THE FUEL PUMP RELAY TO GO OUT AND AFTER A COUPLE TIMES OF IT GOING OUT IT WOULD ULTIMATELY FRY THE FUSE AND RELAY BLOCK AND IT WOULD NEED TO BE REPLACED SO THAT IS WHAT THEY DID AT THE DEALERSHIP AND WITHIN THEY YEAR THAT I HAVE OWNED IT I HAVE REPLACED THE FUEL PUMP RELAY 3 TIMES AND DRIVING TO THE PARTS STORE LAST WEEK THE CAR JUST DIED IN THE MIDDLE OF THE STREET AND HAS NOT STARTED SINCE. I WAS TOLD IT WAS DUE TO THE HINGE ON THE SEAT RUBBING THE SIDE OF THE FUSE AND RELAY BOX SPECIFICALLY THE FUEL PUMP RELAY THAT IS THE CAUSE OF THE FUSE AND RELAY BLOCK TO SHORT OUT

ENGINE HAS A DEFECT THAT CAUSES A PIECE OF THE ENGINE TO BREAK OFF AND END UP IN THE OIL LINES, ENDS UP IN OIL PAN. THIS DEFECT CAUSES THE ENGINE TO FREEZE AND OWNER MUST REPLACE THE ENGINE. MY VEHICLE ONLY HAD 50K MILES AND I AM UNABLE TO DRIVE IT. I NOW NEED A BRAND NEW ENGINE AND BUICK KNOWS ABOUT DEFECT BUT WON'T ISSUE RECALL OR FIX THE DEFECT. I WAS DRIVING ON HIGHWAY WHEN ENGINE SHUT DOWN

RECENTLY REPLACED FUEL PUMP. AFTER REPAIR, CAR WAS STILL A CRANK/NO START. REPLACED FUEL PUMP RELAY WHICH HAD OBVIOUS BURN/SCORCHING EVIDENCE, AS WELL AS MELTING AROUND FEMALE PORT ON THE FUSE BOX. SINCE THEN HAVE HAD TO REPLACE 3 OTHER NEW FUEL PUMP RELAYS DUE TO PROBLEM OF EXCESSIVE HEAT OR ELECTRICAL SURGE FRYING THE RELAY. AFTER RESEARCHING THE PROBLEM, IT WAS FOUND THAT THE PROBLEM IS CAUSED BY THE BACK SEAT OF THE VEHICLED COMING IN CONTACT WITH THE TOP OF THE FUSE BOX CAUSING THE RELAY TO MOVE, CAUSING THE RELAY TO WORK HARDER TO MAINTAIN A CONNECTION, WHICH IN TURN CREATES MORE CURRENT AND THE RESULTING HEAT INCREASE MELTS THE CASING IN THE FUSE BOX AND KILLS THE RELAY. WHEN THE RELAY IS COMPROMISED IN SUCH A WAY THE FUEL PUMP STOPS OPERATING AND THE ENGINE GETS NO GAS THUS CREATING A CRANK/NO START IF THE CAR IS PARKED OR CAUSES THE CAR TO STALL OUT IF THE CAR IS IN MOTION. IN REASEARCHING THIS MATTER, IT IS CLEAR THAT GM HAS BEEN AWARE OF THIS SITUATION FOR OVER 10 YEARS. THERE ARE MULTITUDES OF INDIVIDUALS EFFECTED BY THIS PROBLEM WITH SOME OF THEM HAVING SMOKING OR BURNING ISSUES WITH THE RELAY. PERSONALLY, I HAVE HAD STALL OUTS WHILE GOING WITH THE FLOW OF TRAFFIC WHICH RESULTED IN VEHICLE CONTROL ISSUES SUCH AS BRAKING AND STEERING AND EXCELLERATION, GM HAD EXTENDED REPAIR PERIOD FOR THE ISSUE BUT FAILED TO NOTIFY OWNERS SO MANY WERE UNAWARE OF THE REPAIRS OR EVEN THE ISSUE UNTIL THE PROBLEMS OCCURRED. NO RECALL HAS BEEN INITIATED BY GM EVEN THOUGH IT IS A CLEAR SAFETY ISSUE DUE TO THE CONTROL ISSUES WHEN STALL OUTS OCCUR AND THE POTENTIAL FOR FIRES UNDER THE SEAT AS THE PROBLEM PROGRESSES. GM REFUSES TO COVER REPAIRS TO AFFECTED VEHICLES SINCE THE COURTESY REPAIR ORDER EXPIRED AND THE VEHICLES ARE TYPICALLY OUT OF WARRANTY. VEHICLE INVOLVED IS A 2008 BUICK LUCERNE BUT THE ISSUE EFFECTS OTHER GM CARS. GM TSB 15-NA-051 FOR TECH DIRECTIVES

RECALL NOTICE MAILED TO ME DATED JANUARY 2021. GM RECALL #: N202308930. REAR SUSPENSION OF TOE LINKS AND ADJUSTER FASTENERS REQUIRE REPLACING IN ORDER TO CONTROL THE CAR. THE GM RECALL CENTER CORRESPONDENCE WAS DATED DECEMBER 10, 2020. I HAVE CONTACTED THE STATUS OF THIS RECALL ON 3/17/21, 4/2/21, AND 4/29/21 WITH THE SAME FINDING: INCOMPLETE REMEDY NOT YET AVAILABLE. I HOPE THAT YOU CAN HELP MY BUICK DEALER TO RECEIVE NECESSARY PARTS AS SOON AS POSSIBLE TO AVOID THE RISK OF AN ACCIDENT.

I WAS AT A STANDSTILL WAITING ON TRAFFIC TO PASS TO MAKE A LEFT TURN. I WAS REAR ENDED AND IT CAUSED ME TO GO INTO SOMEONE'S YARD AND HIT THEIR CAR AS WELL. MY AIRBAGS DID NOT DEPLOY DURING THIS ACCIDENT. THE IMPACT WAS ENOUGH TO SEND ME DOWN THE STREET INTO SOMEONE'S YARD BUT NOT ENOUGH TO DEPLOY MY AIRBAGS?

AFTER ANY AMOUNT OF RAIN, THE VEHICLE WILL NOT SHUT OFF AFTER TURNING THE KEY TO THE "OFF" POSITION AND REMOVING THE KEYS. THE VEHICLES DASH LIGHTS ALL GO OFF WITH THE EXCEPTION OF THE "CHECK ENGINE LIGHT". THE VEHICLE REMAINS RUNNING. I HAVE TO PULL A FUSE TO GET IT TO SHUT OFF. THEN, THE NEXT MORNING I HAVE TO JUMP IT TO GET IT TO START.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION). THE CONTACT STATED THAT REICHARD BUICK GMC (161 SALEM AVE, DAYTON, OH 45406, (937) 356-3738) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD EXPERIENCED A FAILURE WHILE DRIVING APPROXIMATELY 60 MPH AND LOST CONTROL OF THE VEHICLE CRASHED INTO THE GUARD RAIL. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS