BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 BUICK LACROSSE- HAVERTOWN, PA
THE PASSENGER SIDE POWER MIRROR CHANGES POSITION BY ITSELF. ALSO WHEN I HIT A BAD BUMP OR POTHOLE THE DOORS UNLOCK
Source: NHTSA WEB SITE -
2017 BUICK ENVISION- LAKELAND, FL
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT WHILE IN HIS HOME WITH THE KEYFOB IN HIS POCKET, HIS DOG KEPT BARKING. THE CONTACT WENT TO THE BACK DOOR TO CHECK ON THE VEHICLE AND DISCOVERED THAT THE VEHICLE HAD BEEN RUNNING. THE CONTACT IMMEDIATELY TURNED THE VEHICLE OFF. THE CONTACT THEN CALLED THE MANUFACTURER AND WAS REFERRED TO THE LOCAL AUTHORIZED DEALER. THE CONTACT WAS INFORMED THAT HE HAD TO PAY OUT OF POCKET FOR A DIAGNOSTIC TEST. THE CONTACT DECLINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 BUICK LACROSSE- INDIANAPOLIS, IN
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO RAY SKILLMAN GMC (8424 US-31, INDIANAPOLIS, IN 46227) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 BUICK LACROSSE- SIMPSONVILLE, SC
I WAS DRIVING MY CAR TO MY HOUSE AN MY CAR STARTED ACTING FUNNY. WHILE DRIVING RANDOMLY 2 LIGHTS CAME ON SAYING SERVICE BRAKE ASSIST AND SERVICE STABILI TRACK. IT BECAME EXTREMELY HARD TO STEER, THE AUTOMATIC BRAKES STOPPED WORKING AND IT CUT OFF ON THE HIGHWAY. I PUT IT IN NEUTRAL AND GOT TO THE SIDE OF THE ROAD. WHEN I CUT IT BACK ON IT HAD THE FOLLOWING WARNING LIGHTS; SERVICE BRAKE ASSIST, SERVICE STABILI TRACK. I ALMOST DIED AND MY GIRL HAD TO PAY FOR A TOW TRUCK FOR ME TO GET HOME AND I WAS RIGHT UP THE STREET. I FEEL LIKE IT DANGEROUS AND WHEN I TOLD GMC THEY SAID ITS NOTHING THEY COULD DO. IT IS SEVERAL RECALLS WITH VEHICLES JUST LIKE MINE THAT ARE THE SAME YEAR WITH THE SAME PROBLEMS BUT THEY SAID THEY WOULD NOT HELP ME. MY CAR IS NOT DRIVABLE AND I CAN NOT AFFORD TO GET ALL THE THINGS FIXED THAT WERE RECALLS. I AM IMMOBILE AND IT IS CAUSING HARM TO ME FINANCIALLY. I TRUSTED GMC AND I FEEL LIKE THEY SHOULD DO RIGHT BY CONSUMERS.
Source: NHTSA WEB SITE -
2015 BUICK VERANO- SWARTZ, CREEK, MI
TL* THE CONTACT OWNS A 2015 BUICK VERANO. THE CONTACT STATED WHILE HER VEHICLE WAS PARKED, THE KEY COULD NOT BE REMOVED FROM THE IGNITION. THE STEERING WHEEL WAS LOCKED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO TODD WENZEL BUICK GMC OF DAVISON (1146 S STATE RD, DAVISON, MI 48423, (810) 515-8778) WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2017 BUICK LACROSSE- MORTON GROVE, IL
CAR DOORS UNLATCHED (BECOMING IN OPEN POSITION [UNLOCKED AND UNLATCHED] BEFORE IT BEING COMPLETELY OPEN). IT HAPPENED TWICE, ONES WHEN I WAS DRIVING AND THE WARNING BUZZER TURNED ON AND THE INSTRUMENT PANEL GIVE ME A MESSAGE TELLING ME THE DRIVING DOOR IS OPEN, THIS IS HAPPENED SUDDENLY AFTER DRIVING FOR 10 MINUTES IN VERY GOOD LOCAL STREETS CONDITION. I STOPPED TO CHECK THE DOOR AND I WAS SURPRISED TO FIND ITS BEEN UNLATCHED TO THE PRE OPEN POSITION. SECOND TIME HAPPENED WHEN WAS THE CAR PARKED AND LOOKED, AFTER ABOUT 30 MINUTES THE CAR HORN STARTS BEEPING AND THE LIGHTS FLASHING, L GOT A MESSAGE FROM ONSTAR ON MY PHONE TELLING ME MY CAR DOORS ARE IN OPEN POSITION. I WENT OUT TO CHECK THE CAR AND I FOUND THE DRIVER SIDE REAR DOOR IS IN OPEN POSITION (PRE OPEN POSITION, UNLOCKED AND UNLATCHED POSITION, IF YOU PULL THE DOOR IT WILL OPEN COMPLETELY). THIS IS A SAFETY CONCERN
Source: NHTSA WEB SITE -
2015 BUICK VERANO- COTTONWOOD HEIGHTS, UT
SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON OUT OF NOW WHERE, BEFORE IT CAME ON A FEW DAYS PRIOR THERE WAS NO ONE INFRONT OF ME, I WAS IN THE FREEWAY RAMP GETTING ON AND IT HAD THE AVOID FORWARD CRASH ALARM CHIME AND POP UP ON THE DASH. DRIVING TO WORK AND THE SERVICE SIDE DETECTION SYSTEM LIGHT CAME ON. I'M READING IT'S A VERY VERY COMMON ISSUE WITH THE BUICK, AND CHEVY PUT OUT AN RECALL ON IT FOR THE CRUZE WITH THE SAME ISSUE.
Source: NHTSA WEB SITE -
2017 BUICK ENVISION- FORKED RIVER, NJ
ALMOST CRASHED MY VEHICLE ON HIGHWAY. WHEN TO TAP MY BRAKES AND BRAKE ASSIST CAME ON THEN MY BRAKES COMPLETELY STOPPED WORKING ALL TOGETHER. EVEN WHEN I ATTEMPTED TO PUSH MY BRAKE PEDAL DOWN IT WAS HARD AS A ROCK BARELY MADE IT INTO THE SHOULDER WITH MY HAZARDS ON. ATTEMPTED TO PUMP THE PEDAL NOTHING - SHUT THE VEHICLE OFF AND LET IT SIT FOR 5 MINUTES TO RESTART STILL NO BRAKES OR ABILITY TO STOP VEHICLE. SCARIEST THING TO HAPPEN. HAVE TO GET VEHICLE TOWED
Source: NHTSA WEB SITE -
2016 BUICK ENCORE- LONG BEACH, CA
I GOT ONTO THE 91 FREEWAY HEADING EAST FROM THE LONG BEACH BLVD ENTRANCE. WHEN DOING THE TURN ONTO THE FREEWAY (U) THE STEERING WHEEL LOCKED/CAR SHIFTED AND BOTH THE ENGINE LIGHT AND TRACTION CONTROL LIGHT TURNED ON. CAR WAS SHAKEY WHOLE TIME UNTIL I PULLED OVER.
Source: NHTSA WEB SITE -
2010 BUICK LACROSSE- WASHINGTON, DC
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO OURISMAN CHEVROLET OF MARLOW HEIGHTS (4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE