BUICK Complaints

DRIVER'S HEADLIGHT QUIT WORKING. TOOK IT TO DEALER, THEY SAID IT WAS THE HEADLIGHT. WASN 'T THE HEADLIGHT. SAID IT WAS THE BALLAST. WORKED FOR 2 MINUTES. THEY SAID THAT TICKET WAS CLOSED AND CHARGED ME $650. THEY SAID NEXT STEP WAS A HEADLIGHT ASSEMBLY. HAVE BEEN TRYING TO ORDER ONE AND IT IS NO LONGER AVAILABLE. $1600 FROM DEALER. LIGHT HAD ACCUMULATED CONSIDERABLE MOISTURE PRIOR TO THE HID ASSEMBLY FAILING. WHEN THE BALLAST WAS REPLACED THE LIGHT FAILED AGAIN BEFORE I ARRIVED HOME 3 MILES AWAY.

UPPER INTAKE MANIFOLD EXPLODED INTO AT LEAST 10 PIECES DURING START UP. STATIONARY . HAD NOT BEEN STARTED FOR TWO DAYS. IN DRIVEWAY.

WHILE DRIVING MOSTLY ON HIGHWAY AFTER APPROXIMATELY 30-40 MINUTES THE STABILITRAK LIGHT BEGINS TO FLASH ON AND OFF, THEN IT GOES SOLID, THEN THE POWER STEERING LIGHT COMES ON, THEN THE SERVICE POWER STEERING DISPLAY LIGHTS UP AND THE POWER STEERING COMPLETELY GOES OUT. WHEN THIS HAPPENS REVERSE NO LONGER WORKS. ON 12/10/19 I HAD TO HAVE CAR TOWED TO WILKINS BUICK, THEY KEPT IT FOR 2 DAYS, NOTED THAT THEY DID SEE MULTIPLE DETECTS FOR LOSS OF COMMUNICATION W/POWER STEERING CONTROL MODULE AND SAID THE BATTERY CABLE WAS LOOSE, CHARGED ME $440.60. ON 1/10/20 LOST POWER STEERING AGAIN, WE UNHOOKED THE BATTERY, REHOOKED IT WHICH CLEARED THE LIGHTS AND WAS ABLE TO GET HOME, PARKED CAR FOR THE WEEKEND. ON 1/13/20 WHILE DRIVING ON HIGHWAY TO WORK, AFTER APPROX 30 MINUTES OF CONTINUOUS HWY DRIVING, THE STABILITRAK LIGHT BEGAN FLASHING. I DROPPED IT OFF AT HERITAGE BUICK THAT NIGHT. THEY KEPT THE CAR FROM 1/14/20-1/20/20, TOLD ME THEY DID SEE MULTIPLE PREVIOUS CODES ABOUT LOSS OF COMMUNICATION WITH POWER STEERING THE PROBLEM DID NOT HAPPEN WHEN THEY DROVE IT AND THERE WAS NOTHING THEY COULD DO. I PICKED CAR UP ON 1/21/20. THEY DID NOT CHARGE ME, GAVE ME NO PAPERWORK. ON 1/13/20 I DID OPEN A COMPLAINT WITH GM, CASE [XXX] BECAUSE THERE HAD BEEN A CLOSED RECALL 15168, #15V14600 FOR SAME PROBLEM WITH 2015 ENCORES WITH BUILD DATES BEGINNING 1 MONTH AFTER MINE. ON 1/31/20 AFTER DRIVING APPROX 1.5HRS ON HIGHWAY I LOST THE POWER STEERING AGAIN, UNHOOKED BATTERY, RESET ,DROVE HOME, PARKED CAR FOR WEEKEND. 2/3/20 AFTER DRIVING 30 MINUTES ON HWY STABILITRAK LIGHT BEGAN FLASHING, DROPPED CAR AT HERITAGE BUICK. THEY HAVE HAD CAR SINCE THEN, ON 2/6/20 I ESCALATED COMPLAINT WITH GM, ON 2/7/20 [XXX] @ GM CALLED W/NEW CASE [XXX], HAVE NOT HAD ANY CONTACT FROM EITHER HERITAGE BUICK OR GM SINCE. I LEFT A MESSAGE FOR HERITAGE EARLIER TODAY REQUESTED UPDATE, NO RESPONSE YET. *DL PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

SHORTLY AFTER GETTING GAS, THE CAR WILL REV TO 2-3RPM WHEN LIGHTLY ACCELERATING, AND SEEM TO "RUN ROUGH". THEN, AFTER COMING TO A STOP AT A TRAFFIC LIGHT, THE CAR WILL AUTO STOP AND THEN SHIFT INTO NEUTRAL. I CAN NOT SHIFT BACK INTO DRIVE WITHOUT PUSHING THE START/STOP BUTTON TO RESTART THE CAR. IT DOES NOT HAPPEN EVERY TIME I GET GAS, BUT ALL 3 TIMES IT HAS HAPPENED HAVE BEEN AFTER GETTING GAS. THE FIRST 2 TIMES IT HAPPENED, I WAS TOLD THERE WAS A RECALL, WHICH WAS THE CAUSE, BUT THIS LAST TIME, THERE WAS NO RECALL, AND THEY SAID THERE WERE NO ERROR CODES, SO THEY DO NOT KNOW WHAT IS WRONG. THE CAR STALLING EPISODES OCCURRED IN AUGUST 2019, SEPTEMBER 2019, AND FEBRUARY 2020. IT MAY OR MAY NOT BE RELATED, BUT IN OCTOBER 2019, THERE WERE ALSO 2 INSTANCES OF AN "EVAP LEAK" THAT WERE FIXED.

TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE HAS NOT YET BEEN DIAGNOSE. THERE WERE CONSEQUENCES BUT THE CONTACT WAS CONCERNED FOR HIS SAFETY. WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE UNINTENDEDLY ACCELERATED. THE CONTACT ALSO STATED THAT THE VEHICLE HAD BEEN EXPERIENCING THE FAILURE FOR APPROXIMATELY EVERY DAY FOR THE PAST TWO WEEKS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE NATURE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT TAKEN TO NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

THE SIDE DETECTION MONITOR KEPT SAYING NEEDED TO BE SERVICE, THEN IT PROGRESSED TO IT NOT TURNING OFF, AND NOW ALL OF THE GAUGES ON MY DASHBOARD STATES THAT IT NEEDS TO BE SERVICED: AIRBAG, THEFT DETERRENT SYSTEM, AND THE TIRE MONITOR SYSTEM. IN ADDITION THE HEAT WILL TURN ON AND OFF AND SO IS THE RADIO.

THE TAILGATE WILL NOT STAY OPEN. CAR IS OF COURSE STATIONARY AND WHEN YOU OPEN TAILGATE IT WILL NOT EVER STAY OPEN AND FORCIBLY SHUTS NO MATTER WHO OR WHAT IS IN THE WAY. SEVERAL PEOPLE HAVE SUFFERED BRUISES AND BUMPS.

WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY SAID THAT BOTH THE REAR WINDOW DEFOGGER AND HEATED MIRRORS WORK OFF THE SAME BUTTON AND NEEDED TO BE REPROGRAMMED - BUT IT NEVER SEEMS TO WORK WHEN I TRULY NEED IT.

I HAD THE RECALL DONE ON MY VEHICLE AS PART OF THE 2015/2016 LIFTGATE RECALL. I HAVE HAD NO PROBLEMS SINCE. THIS MORNING WHEN GETTING INTO THE BACK OF MY CAR, THE LIFTGATE STARTED TO CLOSE ON IT'S OWN WITH NO WARNING (BEEPING OR LIGHTS) AND HIT ME ON THE HEAD. EVEN THOUGH IT IS SUPPOSED TO OPEN AGAIN WHEN IT DETECTS AN OBJECT IN THE WAY, IT CONTINUED TO PUSH CLOSE ON ME. I HAD TO FORCE THE LIFTGATE UP WHILE IT WAS PUSHING DOWN. I TRIED TURNING THE POWER OFF AND THE LIFTGATE WON'T STAY OPEN AT ALL. I TRIED PROPPING SOMETHING UNDER IT TO KEEP IT OPEN, BUT DUE TO THE WEIGHT OF THE LIFTGATE, I CANNOT KEEP IT OPEN. I EFFECTIVELY CAN NO LONGER SAFELY USE THE BACK OF MY VEHICLE FOR STORAGE, AS I AM AFRAID THE DOOR WILL TRY TO CLOSE ON ME EVERY TIME. I HAVE READ THAT IT IS AN ELECTRICAL/SOFTWARE ISSUE, AS WELL AS AN ISSUE WITH THE STRUTS ON THE DOOR. I HAD THE SOFTWARE UPGRADED, BUT THE STRUTS WERE NOT REPLACED AS PART OF THE ORIGINAL RECALL. THE ONLY ELECTRICAL ISSUES I'VE HAD ARE THAT THE ACTUATORS FOR MY HEATING & A/C ARE NOT SWITCHING OVER. BECAUSE OF THIS MY DEFROST AND FRONT VENTS DON'T WORK. I LIVE IN AN AREA WHERE IT IS BELOW FREEZING IN THE WINTER. THE DEFROST NOT WORKING HAS CAUSED SAFETY ISSUES BECAUSE THE WINDOWS WILL FOG UP SUDDENLY WHILE I'M DRIVING. I HAVE TO PULL OVER OFTEN TO SQUEEGEE THE FOG OFF THE INSIDE OF THE WINDOWS SO I CAN SEE WHILE DRIVING. TRIED REPLACING THE PARTS OURSELVES, AND IT STILL DOESN'T WORK. I HAVE ALSO HAD ISSUES WITH THE RADIO/ENTERTAINMENT SYSTEM. IT RANDOMLY CHANGES BETWEEN BAND, CD, AUX INPUT, SATELLITE RADIO AND USB WITH NO INPUT FROM ME. ALTHOUGH THIS IS MORE OF A NUISANCE THAN A SAFETY ISSUE, I FEAR IT POINTS TO A LARGER ELECTRICAL PROBLEM. I HAVE TAKEN MY VEHICLE TO A DEALERSHIP FOR THE ACTUATOR AND ENTERTAINMENT SYSTEM PROBLEMS AND WAS TOLD THEY CAN'T REPLICATE THE ISSUE, SO THEY CAN'T FIX IT. DOES IT EVERY TIME I DRIVE.

TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.