BUICK Complaints

I WANTED TO REGISTER A CONCERN ABOUT MY 2013 BUICK ENCORE. TWO DAYS AGO, WHILE ON THE HIGHWAY, MY SUNROOF LITERALLY EXPLODED. THE GLASS SHARDS DIDN'T INJURE ME, BUT I FELT HELPLESS WHILE ON THE EXPRESSWAY. THERE WAS NOTHING INDICATING CONCERNS OR ISSUES WITH THE SUN ROOF, I AM FORTUNATE TO ESCAPE HARM, BUT WANTED GM TO BE AWARE OF THIS DANGER. WE HAVE BEEN LIFELONG GENERAL MOTORS CUSTOMERS FOR OVER NEARLY 50 YEARS, AND FELT THE NEED TO BRING THIS TO YOUR ATTENTION.

WHEN DRIVING THE WHOLE ELECTRIC SYSTEM WIGS OUT. IT STARTS WITH THE WHOLE A/C CONTROLS BLACKING OUT AND TURNING OFF. THEN THEY MIGHT FLICKER. THIS IS FOLLOWING BY EVERY WARNING AND SERVICE LIGHT IN THE DASH COMING ON AND EVERY WARNING ANNOUNCEMENT COMING ON THE SCREEN ON THE DASH WITH THE CAR BEEPING AND DINGING. THEN THIS IS FOLLOWED BY THE ENTERTAINMENT SYSTEM COMPLETELY SHUTTING DOWN AND GOING BLACK AS WELL. SOMETIMES IT WILL DO THIS ALL OVER AGAIN AND FLICKER A COUPLE OF TIMES BEFORE COMING BACK ON FINE, AND SOMETIMES IT WILL COME BACK ON FINE AFTER DOING THIS WHOLE CYCLE ONCE. IT HAS NOT SHUT OFF THE ENGINE SO FAR, BUT THERE ARE PROBLEMS WITH STEERING AND DOWN OR UP SHIFTING DURING AND RIGHT AFTER THIS HAPPENS. IT MAY DO THIS MULTIPLE TIMES WITHIN THE SPAN OF ABOUT 10 MINS, OR IT MAY DO IT ONCE IN A 30 MIN SPAN OF TIME. THERE IS NO PATTERN OR REASONING TO IT. IT DOES THIS NO MATTER WHAT WEATHER CONDITION OR ROAD CONDITION THERE IS, AND NO MATTER HOW FAST I AM GOING OR HOW MANY MILES I HAVE DRIVEN. IT DOES SEEM TO BE DOING IT MORE ON A REGULAR BASIS NOW, IT IS EVERY SINGLE TIME I DRIVE THE CAR, AND THIS IS A DAILY DRIVER I DRIVE IT AT LEAST FOUR TIMES A DAY. THIS NEEDS TO BE RECALLED AND FIXED BEFORE SOMEONE GETS HURT BECAUSE IT IS HARD TO DRIVE AND STEER WHEN IT IS DOING THIS. I HAVE RECORDED VIDEO OF ME DRIVING AND IT DOING THIS. IT HAS BEEN DOING THIS FOR ABOUT TWO WEEKS NOW.

HAD TO REPLACE ENGINE BECAUSE OF DETERGENT IN RECOMMENDED ENGINE OIL. WITH THE YEARLY OIL CHANGE AND HIGH DETERGENT LEVELS IT EATS AWAY AT SEALS AND GASKET.

TL* THE CONTACT OWNS A 2000 BUICK CENTURY. ON SEVERAL OCCASIONS, WHILE DRIVING, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. ADDITIONALLY, WHEN THE HIGH BEAM SWITCH WAS ACTIVATED, THE CHECK ENGINE, ABS, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

MY FRONT HEADLAMP LOW-BEAM KEEP BURNING OUT ...WAS SUPPOSE TO BE REPAIRED BY RE=CALL...HAVE REPLACED LAMP AND WIREING 4 MORE TIMES SINCE DEALEARS FIX

AIR BAG LIGHT KEEPS COMING ON AND THE DASH BOARD IS SHOWING THE WORD CHECK AIR BAGS

CHECK ENGINE LIGHT CAME ON AND THEN STARTED FLASHING WHILE IN MOTION. THE TRACTION LIGHT CAME ON AND OFF REPEATEDLY. THE ENGINE HAD REDUCED POWER AND AT TIMES WOULD ONLY GO 30-35MPH EVEN WITH PEDAL MASHED ALL THE WAY. I TOOK THE VEHICLE TO O'REILLY'S AND THEY CHECKED THE CODES WHICH SHOW CAMSHAFT SENSOR, CRANKSHAFT SENSOR, CYLINDER 2 MISFIRE, TURBO UNDERBOOST CODE AND ABS CODE. SEEMS LIKE A LOT OF ISSUES FOR A VEHICLE WITH ONLY 67,000 MILES.

I RECEIVED A LETTER IN JANUARY, 2019 REGARDING THIS VEHICLE, STATING THAT THE "VEHICLE'S REAR SEAT BRACKET COULD CONTACT THE VEHICLE'S REAR ELECTRICAL CENTER (REC), WHICH CAN, OVER TIME, DAMAGE ELECTRICAL COMPONENTS WITHIN THE REC ENCLOSURE. IF DAMAGE OCCURS, THE COMPONENTS CAN MELT OR OVERHEAT, WHICH THE CUSTOMER MAY DETECT BY A MELTING ODOR IN THE VEHICLE. DAMAGE COULD ALSO CAUSE THE VEHICLE'S BATTERY TO DRAIN, A NO-START CONDITION, OR A STALL." WE HAVE HAD 2 NEW BATTERIES INSTALLED IN THIS VEHICLE IN RECENT YEARS AND I'VE ALSO SMELLED THE BURNING SMELL THAT THEY ARE REFERRING TO IN THIS LETTER. I TOOK THE VEHICLE TO SHELTON PONTIAC BUICK IN ROCHESTER, MI TO FIND OUT IF OUR CAR HAD BEEN AFFECTED BY THIS CONDITION, AND AFTER EXAMINING THE REC HARNESS, THEY SAID THAT IT HAS BEEN AFFECTED AND NEEDS REPAIR. THEY QUOTED ME $720 TO REPAIR IT. BUICK WAS THE ONE WHO CONTACTED ME REGARDING THIS SITUATION, WHICH IS UNSAFE AND SHOULD BE UNDER A RECALL WITH NO CHARGE TO THE CUSTOMER TO FIX. IT IS A MANUFACTURER'S PROBLEM AND NOT DUE TO WEAR AND TEAR AND I BELIEVE I SHOULD NOT BE CHARGED FOR THIS REPAIR BECAUSE OF THEIR FAULTY DESIGN. I HAVE SPOKEN WITH THEIR CUSTOMER ASSURANCE CENTER MANY TIMES AND HAVE GOTTEN NOWHERE WITH THEM. I ALSO WROTE A LETTER TO NEELIE O'CONNOR, THE EXECUTIVE DIRECTOR OF BUICK'S NORTH AMERICAN CONTACT CENTER AND NEVER RECEIVED A RESPONSE. SHE WAS THE PERSON WHO SIGNED THE LETTER, ALERTING US TO THE PROBLEM. I DO NOT WANT THIS VEHICLE TO BE UNSAFE AS I AM ON THE ROAD A LOT, GOING BACK AND FORTH TO DETROIT FOR CANCER TREATMENTS. IT NEEDS TO BE FIXED AND BUICK SHOULD PAY FOR IT.

TAKATA RECALL. AS I WAS DRIVING ON THE HIGHWAY MY VEHICLE SLOWED DOWN ON ITS OWN IN THE MIDST OF 70 MPH TRAFFIC AND AS I PUSHED ON BRAKES MY VEHICLE JERKED. WHEN I TRIED TO SPEED BACK UP MY CAR SLOWLY ACCELERATED. I WAS TERRIFIED WHEN IT SLOWED DOWN BECAUSE THE CAR BEHIND ME ALMOST HIT ME. MY CAR IS NOW GIVE ME A WARNING SIGN 'STABILIZE TRACK ASSIST' BUT I HAD MY BREAKS CHECK AND THEY WERE FINE. NOW I START TO SMELL A BURNING SMELL SOMETIMES WHEN I'M DRIVING

AFTER PRESSING THE BRAKE PEDAL DOWN, THE PEDAL DOES NOT RETURN TO THE HOME POSITION. IT REMAINS DEPRESSED AND THE BRAKES WILL ONLY DISENGAGE AFTER I MANUALLY LIFT THE BRAKE PEDAL. THIS OCCURS WHEN THE WEATHER IS WARM OUT AND OCCURS IN ALL STAGES OF DRIVING WHEN THIS HAPPENS (STATIONARY, IN MOTION, ETC).