BUICK Complaints

Onstar is my problem. Subscription is up to date onstar is completely out can not connect or send any information to onstar. If there is an accident can’t call for help.

I purchased a vehicle August 2, 2024 from Kingdom auto sales. The car was inspected July 2024 in which it passed shortly after the car wouldn’t go over 40 mph. It would say it’s an over speed. The car runs hot and the parking assist light won’t go off May 25, 2025 I was driving on the highway in the car lost power and the speed was reduced after getting off the highway lost control of the steering wheel due to the stability and hit a guard rail. no reports was made. I contacted the dealership in which I haven’t been contacted and problem not resolved.

85,000 miles bought new. Was having hesitation and power issues, experienced increased fatigue the longer I drove. Took it in for service at 85,000 miles and the turbo PVC valve was bad as well as the catalytic converter. I’ve never had a catalytic converter go bad on any vehicle in my 42 years of driving. Cost = $2,000 for just the catalytic converter and extended warranty covered. Advised at time of being repaired that blind spot monitoring on right side of passenger mirror was malfunctioning. The dealer insisted I make a separate appointment which is another $100 co-pay so they can fix it. I was told the insurance company may delay or deny the claim. I know that can’t be true but my boyfriend has cancer and need the vehicle back asap for his treatment transportation. Sounds like problem with Encore.

I filed and submitted my paragraph yesterday and have not heard a word. My son was in the back seat when it happened and he is extremely traumatized in getting back into a vehicle. My car was purchased in 2023 and it is a 2024 and is non drivable due to the engine explosion while driving in 14 degree weather on a two lane high way with my 6 and 7 year old in the back seat. My engine exploded and I no longer have my brand new car I was once so happy about. I hope this is reviewed and someone takes this seriously. I didnt have my brand new car for even 2 years and now I am just out of an option. My car is at the dealer ship and im praying I get good will out of this. I cpuld have been hit on the high way, traffic on coming while I had to merge off the highway as lastly as I could when I felt the explosion.

I brought the 2017 Buick Cascada in for repair following rough idle and check engine light. This vehicle only has 46,200 miles. The mechanic put it to the computer and the mechanic found the issue that was ultimately identified as the camshaft cover/pc valve. This part was already replaced in my vehicle when the vehicle had roughly 21,000 miles. It has now broken again and it is a systemic issue with the Buick Cascada. On Google searches, I found similar issues were reported and GM extended the warranty on Buick Cascadas for different years. Both the 2016 and 2019 had a Global Warranty for PCV issues and Camshaft covers. "GLOBAL SAFETY FIELD INVESTIGATIONS [XXX] URGENT - DISTRIBUTE IMMEDIATELY Date: February 16, 2023 Subject: [XXX]- Special Coverage Camshaft Cover The mechanic stated, "the built-in PCV system has failed causing a vacuum issue within the engine and requires the entire camshaft cover to need replacement." It is important to note that General Motors produced this vehicle from 2016 to the 2019 model years and that during these years the camshaft cover/ pcv ( part number 25203562) remained the same and did not change , yet the coverage afforded above is only for the 2016 model year and the 2019 model year. The representative at General Motors confirmed that there is no difference in the processes or part or anything between the 2016 , 2017 , 2018 and 2019 Buick Cascada model years as it relates to the Camshaft cover/PCV and was at a lost to understand why two model years were covered and two model years were left out in the cold. It is a safety risk because the car cannot be driven with a broken camshaft cover/PCV.

On December 3rd I contacted roberts-Robertson Chevrolet in Excelsior springs where I purchased my brand new 2024 buick envista. I told them my engine light is on, we scheduled service for 4 days later, the engine light shut off, i contacted them on the 13th telling them it is back on and now i am concerned if it is safe, while speaking to the representative will not share her name, until I am contacted, the service representative, I asked her yestersay at 1 pm cst over the phone if I was safe to be driving my kids to places with the engine light back on or should we be worried. She exact words stated your safe to keep driving, she said if anything. It might not start right away after driving and turning it off. But thats the most it will do. Not even two hours later, im driving my car and its 14 degrees, the car shakes, and I get an emergency shut off immediately nowessage on the screen. As soon as I got pulled over, the place it happened, all my oil just rapidly leaked out. I was told by my someone who works there to light a fire to my car so if the dealership doesnt stand behind it. At least id have an insurance claim. I clearly did not listen to that illegal advice. I am beyond upset. My kids are scared to death when it comes to getting back in the car. I had to pay 200 dollars to get it towed. And now im car less. It is our only car. I am stuck in a situation right before the holidays and I feel [XXX]. I feel complete dealership neglect when it comes to her reassuring my car was okay to drive when she didnt know what the safety risk was. My name is [XXX], I havent had the car for even two years. And its at 6 1 or 62 thousand miles. Im praying for good will or that they are able to fix this and allow me a rental car. I have been stressed to the max. I've spoke to 8005217300 the company who towed us and they told me some [XXX]. I just feel like this is a major safety and major concern issue. My car is garage parked. There was no sign leaks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

The contact owns a 2021 Buick Encore GX. The contact stated while depressing the brake pedal to make a right turn, there was an abnormally loud popping and scrapping sound coming from underneath the vehicle. The contact pulled over to the side of the road. Upon exiting and inspecting the vehicle, the contact became aware that the exhaust manifold had detached from the vehicle. The vehicle was drivable and was currently parked at the residence. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 52,590.

The headlights continously and irregularly flicker between high and low beam while driving at night. I have no control over it and cannot turn off the high beams when they activate. This is highly annoying to drivers ahead me, as they believe I am trying to get their attention (or be obnoxious). In these times and the legalization of open carry weapons in the state of Florida, this can be highly dangerous if the wrong person is aggravated by unintentional signaling. I have already had issues on the road with drivers not happy with the high beam flicking on and off at them while driving on the road. They have become very aggressive, following, slowing down, honking at me because they think I am being impatient or trying to tell them someting is wrong. I spent $2000 in January 2025 trying to get this fixed and it has started (December 2025) happening again.

The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The contact was unable to restart the vehicle, and the vehicle was towed to a local dealer. The dealer was able to restart the vehicle however, the dealer was unable to determine what caused the vehicle to stall. The contact stated that the failure reoccurred two more times. The contact had the vehicle towed to a different dealer, and it was diagnosed and determined that the alternator and the 12-Volt battery needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 108,000.

Sunroof leak due to fault drain tube causing the review mirror to glitch, leaking through the headliner and wire harness into the inside of the vehicle. Vehicle is still at the dealership. They have requested and put in the new equipment which upon inspection by dealer service this replacement was also defective and a new part has been ordered.