BUICK Complaints

View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2014 BUICK ENCLAVE
    - OWENSBORO, KY

    POWER STEERING FAILS MOMENTARILY (DURING VOLTAGE DROP?) & SUDDENLY RETURNS MAINLY DURING SLOW SPEED TURNS.

    Source: NHTSA WEB SITE
  • 2017 BUICK ENCORE
    - BAKERSFIELD, CA

    5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.

    Source: NHTSA WEB SITE
  • 2011 BUICK LUCERNE
    - HARDY, VA

    TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONCERNING THE FUEL PUMP OR FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 BUICK ENCLAVE
    - BROCKTON, MA

    THIS CAR IS A MESS. IT DIDN'T PASS THE STATE EMISSION TEST STICKER. THE TRACTION CONTROL SYSTEM IN CONJUNCTION WITH THE STABILITY TRACK CONTROL SYSTEM. ARE BRINGING UP A CHECK ENGINE LIGHT WITH ERROR CODE P0174 AND P0171. EVERY TIME THOSE SYSTEM SHOWED UP IN THE INSTRUMENT PANEL I GOT A FOLLOW UP CHECK ENGINE LIGHT. I DON'T KNOW WHAT THE PROBLEM IS AND TWO GMC BUICK DEALER HAVE SAID DIFFERENT FIX METHOD. VERY BACK FOR ME. THEY WANT TO FIX DIFFERENT PROBLEMS. THEY DON'T KNOW WHAT THE REAL PROBLEM IS. THEY ARE GUESSING.

    Source: NHTSA WEB SITE
  • 2011 BUICK ENCLAVE
    - WARRENSBURG, MO

    TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THE VEHICLE WAS TOWED TO LOTSPEICH AUTOMOTIVE (150 NW US 50 WEST, WARRENSBURG, MO 64093, (660) 747-9165) WHERE IT WAS DIAGNOSED THAT THERE WAS METAL INSIDE THE OIL, AND THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 BUICK REGAL
    - PORT CHARLOTTE, FL

    VEHICLE HAD 45000 MILE'S WHEN I BOUGHT IT IN OCT 2017 AND NOW HAS 47500 MILES. CAR HAD NO PROBLEMS AND DROVE AND LOOKS LIKE NEW. LAST WEEK (09/07/18) IT STARTED BUCKING GOING DOWN ROAD AT @30MPH, THEN WOULD JUMP INTO GEARS AT STOP. THEN DID NOT WANT TO GO INTO REVERSE. WOULD NOT SHIFT OUT IN FORWARD GEARS. MANUAL WOULD NOT WORK EITHER. WE WERE STUCK IN TRAFFIC AT BUSY INTERSECTION...ALL IN ABOUT 10 MINUTES TIME. LIMPED TO AAMCO TRANSMISSIONS AND LEFT IT...DIAGNOSIS WAS NEEDED TO REBUILD TRANSMISSION..COST;3400.00 HAVE READ THIS HAS HAPPENED ON OTHER 2011 MODELS. SHOULD HAVE BEEN A RECALL..45000 MILES IS STILL LIKE NEW AND THIS SHOULD HAVE AND COULD HAVE BEEN AVOIDED..I WAS LUCKY TO HAVE NOT BEEN IN AN ACCIDENT. WAS JUST DRIVING NORMAL IN CITY WHEN HAPPENED.

    Source: NHTSA WEB SITE
  • 2005 BUICK LACROSSE
    - LEVITTOWN, PA

    TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE SHIFTED ABNORMALLY. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 118,000. *TT CONSUMER STATED TRANSMISSION STOPPED WORKING. UPDATED 11/20/18*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 BUICK LUCERNE
    - LINCOLNTON, NC

    CRANK NO START. BACK SEAT HOUSING WAS PUSHING AGAINST FUSE BOX IN BACKSEAT CHUSHION CAUSING FUEL RELAY TO NOT WORK. RELAY WAS DAMAGED AS A RESULT. FUEL PUMP WAS ALSO DAMAGE

    Source: NHTSA WEB SITE
  • 1999 BUICK REGAL
    - SPOKANE VALLEY, WA

    AUGUST 2017', THE STEERING BEGAN TO PULL VERY SLIGHTLY LEFT AND RIGHT AT ALL SPEEDS BUT MORE NOTICEABLE AT LOW SPEEDS OR WHEN TURNING THE WHEELS AT A STOP WITH A VERY SLIGHT CLUNK NOISE THAT GOT LOUDER OVER THE YEAR. VISIBLE INSPECTION AT MY REPAIR SHOP DURING A FLAT REAR TIRE REPAIR DID NOT FIND ANYTHING WORN OUT OR DAMAGED BUT SUGGESTED MAYBE A BALL JOINT COULD BE GETTING OLD ENOUGH TO NEED REPLACED AS IT DID HAVE ABOUT 158,000 OR SO MILES ON IT BUT THEY COULDN'T INDICATE IF IT WAS A BALL JOINT SPECIFICALLY AS THERE WAS NO UNUSUAL MOVEMENT OR NOISE FROM ONE. I ALSO CHECKED AND FOUND NO ISSUES WITH ANY COMPONENT UNDERNEATH. NO LEAKS AND POWER STEERING FLUID WAS GOOD.THEN SEPTEMBER 7, 2018', WHILE DRIVING AROUND TOWN THE STEERING MADE A LOUD CLUNK STEERING LEFT AND REALLY BEGAN TO PULL ESPECIALLY LEFT. I GOT IT HOME 3 MILES LATER AND PUT IT ON RAMPS AND HAD SOMEONE WORK THE STEERING WHEEL BACK AND FORTH AND I FOUND THE CLUNK IS COMING FROM THE DRIVERS SIDE OF THE RACK AND PINION ASSEMBLY. YOU CAN LITERALLY SEE IT JUMP WHEN IT CLUNKS. AFTER THIS STATIONARY TEST THE STEERING WAS MUCH WORSE, THE CAR WAS NOT DRIVABLE F THE BLOCK WITH OUT HEAVY EFFORT ON THE STEERING WHEEL SO IT IS PARKED UNTIL IT CAN GET FIXED. COMPLAINT HISTORY FOR THIS ISSUE WITH GM VEHICLES IN THIS +/- 2 YEAR RANGE IS ALARMING.

    Source: NHTSA WEB SITE
  • 2012 BUICK VERANO
    - OLD BRIDGE, NJ

    2012 BUICK VERANO. IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; OUTPUT SHAFT SEAL LEAKING. AT 60,000 MILES, THE CAR LOST ALL POWER WHILE DRIVING 55 MILES AN HOUR ON HIGHWAY (OTHER OWNERS- BUICK FORUMS - HAD THE SAME DANGEROUS EXPERIENCE). BY LOST POWER, I MEAN THE CAR SUDDENLY HAD NO POWER STEERING, BRAKES. GAS PEDAL WAS NOT OPERATIONAL. THE ENGINE SHUT OFF. PISTON RING FAILURE WAS THE DIAGNOSIS FROM BUICK SERVICE. ALMOST 4000 TO FIX THEY STATED. NONE OF THESE ISSUES SHOULD HAVE HAPPENED WITH A CAR WITH ONLY 60,000 MILES. THE VERANO IS NO LONGER BEING MANUFACTURED. GM SHOULD ADMIT THAT THEY SOLD A DEFECTIVE PRODUCT THAT DID NOT PERFORM AS ADVERTISED. AFTER ADDITION INVESTIGATION, I'VE DISCOVERED THAT GM WAS WELL AWARE OF THIS PROBLEM SINCE 2014. GM NEVER NOTIFIED VERANO OWNERS OF THIS ISSUE. WHAT'S MORE; THE BUICK DEALERSHIP TOLD ME THERE WAS NEVER A SERVICE BULLETIN ISSUED BY GM FOR THIS PROBLEM. SERVICE BULLETIN 13-06-01-003H IN FACT WAS ISSUED. FOR ALL VERANO OWNERS, PLEASE TAKE NOTE. YOU MAY STILL HAVE RECOURSE. PLEASE VIEW LINKS: EXCESSIVE OIL CONSUMPTION - 2010-2013 BUICK CHEVROLET GMC GM IS FIXING SOME SMOKY ENGINES UNDER WARRANTY

    Source: NHTSA WEB SITE