BUICK Complaints

TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT THE SPEEDOMETER GAUGE KEPT FLASHING ON AND OFF. THE VEHICLE WAS TAKEN TO BERGSTROM BUICK GMC CADILLAC OF GREEN BAY (301 N TAYLOR ST, GREEN BAY, WI, (920) 522-4149) AND A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4524536876. THE MANUFACTURER PROMISED TO CALL THE CONTACT BACK IN A WEEK. THE FAILURE MILEAGE WAS 73,000. *TT

BATTERY WEST EVEN A YEAR OLD AND IT WENT OUT. DEAD. COOLANT WAS LEAKING. BUT WASN'T LEAKING AT FIRST. I BELIEVE THEY DAMAGED IT. WHEN WE TOOK IT FOR CHECK UP THE SAME WARRANTY WAS GOING OUT AND THEY SAID WE WILL MAKE SURE EVERYTHING IS WORKING. THEY JUST HALF FIX EVERY THING AND GOT THE MONEY. THIS IS A LEMON.COOLANT LEAK AND CONDITIONING STILL DON'T WORK.WHAT DO YOU DO.JUST

2017 BUICK ENVISION. CONSUMER WRITES IN REGARDS WOBBLING IN THE FRONT END OF CAR WHILE TURNING CORNERS. *LD *JS

PREMIUM PACKAGE COMES WITH SAFETY ALERTS. HOWEVER THREE OF THE ALERTS DO NOT PROVIDE ANY OF THE SAFETY FUNCTION DESCRIBED. FRONT COLLISION ALERT - HAVE HAD THREE EMERGENCY BRAKING SITUATIONS AND IN ALL THREE WHERE THE RED BEEPING ALERT IN THE DASH DID NOT FUNCTION. TESTED BY GM ENGINEER AND HE COULD NOT MAKE IT WORK AT OVER 20 MPH. ICONS IN INSTRUMENTION LIGHT UP SO IT IS SEEING CARS BUT NO WARNING AT STATED. FRONT PEDESTRIAN ALERT - SIMILAR TO ABOVE, CAR IS SEEING PEDESTRIAN BECAUSE ICONS LIGHT UP GREEN AND AMBER BUT FLASHING RED AND BEEPING DO NOT OCCUR WHEN YOU GET IN DANGER ZONE LANE DEPARTURE WARNING - THERE IS NOT BEEPING WHEN YOU CROSS A LANE WITHOUT USING TURN SIGNAL. LAND ADJUSTMENT WORKS SO VEHICLE IS SEEING LINES BUT IF YOU CROSS THE LINE WITHOUT ANY MANUAL EFFORT THE ALERT DOES NOT WORK A GM ENGINEER FOR THE HOUSTON AREA DROVE THE CAR AND COULD NOT GET ANY OF THESE FUNCTIONS TO WORK. HE CALLED GM AND WAS TOLD NOT TO TEST THIS THE FRONT COLLISION IN THE FIELD BUT THAT IT WAS TESTED AT FACTORY AND WORKED AS DESIGNED. SO GM SAYS THERE IS NOT ISSUE EVEN THOUGH I HAVE HAD 4 SITUATIONS WHERE IT SHOULD HAVE WORKED AND THE GM ENGINEER COULD NOT GET ANY OF THEM TO WORK AS OTHER GM CARS. OTHER ENCLAVES ON THE LOT ALL HAVE THE SAME ISSUE, SO IT IS EITHER A DESIGN FLAW OR A PROGRAMMING ISSUE, IN ANY EVENT IT IS A SAFETY FEATURE THAT IS NOT WORKING AS DESCRIBED OR AS IN OTHER GM CARS I OWN. THEY ARE NOT WILLING TO DISCUSS IT ANYMORE BECAUSE EVEN THOUGH IT DOES NOT WORK IN THE FIELD FOR HIM OR ME, THEIR ENGINEER SAID IT IS WORKING AS DESIGNED.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT STATED THAT THE VEHICLE WAS HESITANT AND THERE WAS A LACK OF ENGINE POWER. THE DEALER (REYNOLDS BUICK GMC, 345 N CITRUS ST, WEST COVINA, CA 91791, (626) 966-4461) REPLACED THE ENGINE ASSEMBLY, BUT THE FAILURE CONTINUED. IT WAS LATER DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO ASSISTANCE OTHER THAN RECOMMENDING THE CONTACT REPLACE THE PART. THERE WERE NO RECALLS REGARDING THE TRANSMISSION AND ENGINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE SHOOK AND SWAYED TO THE LEFT AND RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE EQUIPPED WITH ADAPTIVE HEADLIGHTS. WHILE DRIVING DOWNHILL AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHILE TRAVELING DOWNHILL. THE VEHICLE WAS TAKEN TO BURNWORTH-ZOLLARS CHEVROLET (350 US-6, LIGONIER, IN 46767, (260) 894-3127) TO BE DIAGNOSED. THE CONTACT STATED THAT THE HEADLAMPS WERE ADJUSTED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. **TR *JS

ON 5/26/18 I TEST DROVE A USED 2014 BUICK ENCORE AT GULF COAST CHEVROLET BUICK IN ANGLETON TX. I LIKED THE CAR BUT NOTICED IT IDLED A LITTLE. I SPOKE WITH THE SALES ASSOCIATE AND THE SERVICE TECH AND THEY BOTH SAID THAT WAS NORMAL FOR THE CAR. I DECIDED TO PROCEED AND PURCHASE THE VEHICLE. SINCE THEN I HAVE HAD MULTIPLE ISSUES WITH THE CAR, INCLUDING THE ROUGH IDLE GETTING WORSE. SINCE MAY 26 2018 MY CAR HAS BEEN BACK AT THE DEALERSHIP FOR REPAIRS 4 TIMES. EACH OF THOSE TIMES I REQUESTED FOR THE ROUGH IDLE TO BE LOOKED FURTHER INTO ALONG WITH THE OTHER ISSUES IT WAS HAVING. THIS LAST TIME I TOOK IT IN ON 07/30/18 DUE TO A SERVICE LIGHT COMING ON BATTERY SAVER ACTIVE, I TOLD THEM FOR A SECOND TIME THERE WAS STILL A CHIRPING NOISE UNDER THE HOOD AND TOLD THEM AGAIN IT HAS A ROUGH IDLE THAT SEEMS WORSE. THAT WHILE IN PARK AND WHILE SITTING AT A STOP LIGHT OR STOP SIGN WITH MY FOOT ON THE BREAK ITS ROUGH/SHAKEY FEELING. AND WHEN SITTING AT STOP LIGHTS IT ALSO WILL SPUTTER WHILE SITTING THERE IN GEAR. THEY TOLD ME, THEY COULD NOT DUPLICATE SERVICE CODE AND THEY DIDN'T EVEN SEE IT, THEY COULD NOT DUPLICATE THE SPUTTERING, BUT IT DID NEED A NEW CAMSHAFT SEAL. THAT THE BLOWN SEAL WAS CAUSING IT TO CHIRP AND REPAIRING IT PROBABLY FIXED THE ROUGH IDLE. IT DID NOT FIX THE ROUGH IDLE! I SPOKE WITH SERVICE MANAGER AND THE GENERAL MANAGER ON 08/07/18 AFTER SERVICE CALLED ON 8/5/18 SAYING THEY COULDN'T DUPLICATE ALL THE ISSUES I EXPLAINED. SERVICE MANGER SAID THEY COULD NOT GET IT TO DUPLICATE THE ROUGH IDLE AND SPUTTERING. THE GENERAL MANAGER TEST DROP MY CAR AND THEN GAVE MY KEY BACK SAYING YOUR CAR IS READY IT RUNS FINE. AS I GO TO LEAVE THE DEALERSHIP IT DOES THE ISSUE AGAIN. I DRIVE IT OVER TO SERVICE TO GET THEM TO SIT IN IT AND FEEL WHAT I'M TALKING ABOUT. HE DOES AND SAYS HE FEELS IT, BUT ITS PROBABLY JUST THE AC AND HANDS ME THE KEY BACK.

ON TWO SEPARATE OCCASIONS, WE HAD HAD SIGNIFICANT ISSUES THAT WERE ONLY FIXED AFTER THE EVENT OCCURRED, AT WHICH TIME THE DEALERSHIP ADVISED THAT SOFTWARE UPDATES WERE AVAILABLE TO RESOLVE THE PROBLEMS WE HAD. ONE INVOLVED THE DISPLAY SCREEN/BACK-UP CAMERA WHICH WAS VERY DARK AND DIFFICULT TO SEE IN THE DAYTIME, OBSERVED SHORTLY AFTER PURCHASE IN 2017 - A PRETTY SIGNIFICANT SAFETY ISSUE. THE OTHER INCIDENT OCCURRED LAST WEEK, WHEN THE CAR DIED AFTER STARTING IT, AS I WAS TRYING TO PULL AWAY FROM THE CURB - ANOTHER SAFETY ISSUE. IF SOFTWARE UPDATES ARE AVAILABLE TO REMEDY THESE SORTS OF ISSUES, WHY AREN'T OWNERS BEING INFORMED BEFORE HAVING TO EXPERIENCE THEM? SHOULDN'T THESE SORTS OF ISSUES BE THE SUBJECT OF RECALLS?

BRAKES FELT UNEASY STOPPING DID NOT RESPOND RIGHT AWAY SOMETIME HAD TO PULL A SIDE TO PREVENT ACCIDENT. ALTERNATOR DON'T START AT ALL AND ABS LIGHT STAYED ON MOST OF TIME MANY REPAIRS DONE SAME PROBLEM AT DEALER SHIP.