BUICK Complaints

HAD MY DAUGHTER'S 2005 BUICK LACROSSE HDM REPLACED FOR THE RECALL AND 3 MONTHS LATER THE LOW-BEAMS WENT OUT AGAIN. I TOOK THE CAR BACK TO THE DEALER AND THEY SAID THE RECALL WAS DONE AND NOW I WOULD HAVE TO PAY. THE HDM FAILED WHILE MY DAUGHTER WAS DRIVING HOME AT NIGHT.

CAR APPLIED BRAKES SUDDENLY AND FULLY 4-5 TIMES DURING 200 MILE TRIP ON I-5 FOR NO APPARENT REASON WHILE ADAPTIVE CRUISE CONTROL WAS ON AT FREEWAY SPEEDS (65-70MPH). IT OCCURRED RANDOMLY, WHILE FOLLOWING OTHER VEHICLES, INCLUDING SEMI-TRUCKS, WHICH ARE NOT IN SAME LANE AND/OR ARE SIGNIFICANT DISTANCE AWAY. DID SO WITHOUT ANY DRIVER INPUT OR APPLICATION OF BRAKES. DECREASED SPEED WAS SO SUDDEN, IT CAUSED DRIVER'S SEAT BELT TO TENSE UP. FORTUNATELY, THERE WERE NO VEHICLES DIRECTLY BEHIND MINE OR MY CAR WOULD HAVE BEEN REAR-ENDED AT FREEWAY SPEEDS, RESULTING IN POTENTIAL SERIOUS INJURY. I TOOK CAR TO DEALER WHERE IT WAS PURCHASED (ROYAL MOORE AUTO CENTER, HILLSBORO, OREGON (503-648-1153) ON 8/9/17 AND LEFT IT FOR DAY. THEIR TECHNICIANS RAN CODES AND DROVE CAR, BUT COULD NOT DUPLICATE PROBLEM. (INVOICE # BUCS780125). I WAS REFERRED TO BUICK (800-521-7300) AND IT REFERRED ME TO GM SENIOR ADVISOR TEAM. WAS ASSIGNED SERVICE REQUEST #8-3144154519. I SPOKE TO SERVICE REPRESENTATIVE "CHRISTI", WHO TOLD ME THERE WAS NOTHING THEY COULD DO UNLESS THE SERVICE TECHNICIANS COULD DUPLICATE THE PROBLEM. HER ONLY SUGGESTION WAS THAT I RETURN TO THE DEALER TO SEE IF THEY COULD DO THAT. I TOLD HER SINCE THE PROBLEM DID NOT OCCUR ALL THE TIME, BUT ONLY SOME OF THE TIME, THAT MADE NO SENSE. I ASKED TO SPEAK WITH SOMEONE AT GM WHO MIGHT HAVE TECHNICAL KNOWLEDGE ABOUT THIS DANGEROUS PROBLEM. SHE SAID SHE COULD NOT REFER ME TO ANYONE AT GM FOR THAT PURPOSE. I TOLD HER (AND LATER A SECOND SENIOR ADVISORY TEAM MEMBER- WHO ARE INDEPENDENT CONTRACTORS AND NOT GM EMPLOYEES), THAT I HAD FOUND WEBSITES THAT DISCUSSED OTHER OWNERS OF GM VEHICLES EQUIPPED WITH THE FORWARD COLLISION ALERT AND BRAKING SYSTEM AND ADAPTIVE CRUISE CONTROL, IE, AUTOMATIC BRAKING SYSTEMS, EXPERIENCING SIMILAR PROBLEMS- THEIR VEHICLES BRAKED AT THE WRONG TIME FOR NO APPARENT REASON. NHTSA NEEDS TO LOOK INTO THIS ASAP.

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION SEVERAL TIMES. THE DEALER (PARKER BUICK GMC, 4813 ARENDELL ST, MOREHEAD CITY, NC 28557, 252-726-5103) INDICATED THAT THEY REPLACED THE HDM THREE TIMES, BUT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS CONTINUED TO NOT FUNCTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE DEALER STATED THAT THEY HAD NO INFORMATION ON THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED THAT THE DEALER FAILED TO REMEDY THE RECALL AFTER THREE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. AN UNKNOWN LOCAL BUICK DEALER OF ELKHART, INDIANA WAS MADE AWARE OF THE FAILURE, BUT THE SOURCE OF THE FAILURE WAS NOT DETERMINED AND COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND TRANSFERRED TO CONTACT TO NHTSA. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 1999 BUICK LESABRE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE 5 -10 MINUTES LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS MALFUNCTIONING. THE FUEL PUMP WAS REPLACED. AFTER THE FUEL PUMP REPLACEMENT, A STRONG FUEL ODOR WAS DETECTED IN THE VEHICLE WHILE DRIVING OR PARKED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL RING WAS CAUSING THE FUEL ODOR. THE RING WAS REPLACED, BUT THE ISSUE PERSISTED. THE CONTACT TOOK THE VEHICLE BACK TO THE INDEPENDENT MECHANIC WHO STATED THAT THE FUEL TANK AND FUEL NECK WERE THE POSSIBLE CAUSE OF THE CONTINUING FUEL ODOR, AND BOTH PARTS NEEDED REPLACEMENT. THE CONTACT HAD THE FUEL TANK AND FUEL NECK REPLACED, BUT THE FUEL ODOR CONTINUED. THE MANUFACTURER AND THE LOCAL BUICK DEALER WERE NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

WHEN AT LOW SPEEDS, IN A PARKING LOT, THE POWER STEERING GOES OUT SOMETIMES. WHEN WE ARE TRYING TO PARK IN A PARKING SPACE, IT IS VERY DIFFICULT, BECAUSE THE POWER STEERING ALMOST ALWAYS FAILS. THIS IS A SERIOUS SAFETY CONCERN TO ME. ONE OF THESE DAYS IT IS GOING TO CAUSE US TO HIT ANOTHER VEHICLE OR WORSE, A PERSON. I HAVE NOT TOOK IT TO A SHOP. I HAVE RESEARCHED THE ISSUE AND IT SEEMS TO BE A VERY COMMON PROBLEM. MY ENCLAVE HAS 125,000 MILES ON IT, WE BOUGHT IT A LITTLE OVER A YEAR AGO AND HAS HAD THIS ISSUE SINCE WE BOUGHT IT.

CAR PLOWED INTO BROTHERS CARPORT AND TRAILER DOING $9,000 DAMAGE TO HIS PROPERTY, DID $16,000 DAMAGE TO CAR. INSURANCE COMPANY WOULD NOT TOTAL CAR, HAD IT REPAIRED TOOK OVER THREE MONTHS. GOT CAR BACK AND THE SAME DAY, WAS BACKING OUT OF DRIVEWAY AND BRAKES GOT HARD AND WOULD NOT STOP. I KEPT HITTING BRAKES AND FINALLY STOPPED. HAD VEHICLE TOWED INTO DEALERSHIP, ADAMS BUICK, RICHMOND. THEY REPAIRED IT AFTER FEW DAYS THEY CALLED AND I PICKED IT UP. WAS DRIVING HOME GOT ABOUT HALF A MILE BRAKES DID SAME THING. THEY WORKED ON IT AGAIN AND FOUND $1200. MORE WORK HAD TO BE DONE ON BRAKES. THEY WOULD NOT ACCEPT BLAME FOR BRAKES, INSURANCE COMPANY FINALLY PAID FOR IT AFTER COUPLE MORE WEEKS. THIS MADE TOTAL OF REPAIRS 17,200.00 STILL WOULD NOT TOTAL CAR. WE STILL HAVE THIS CAR VALUE IS $12,500 ACCORDING TO ADAMS BUICK AND WE OWE $22,000.

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE WHEN THE VEHICLE WAS STARTED. THE CONTACT STATED THAT THE FAILURE WAS REPAIRED PER AN UNKNOWN RECALL IN OCTOBER OF 2016. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE FAILURE WAS NOT RECALL RELATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

FUEL TANK IS DEFECTIVE, WITH THE CAR IN MOTION AND STATIONARY, WHEN I PUT MORE THAN A HALF TANK, GASOLINE WILL FIND A WAY OUT THE TANK, I ALREADY REPLACED THE FUEL TANK FOR ANOTHER ORIGINAL ONE AND IT WAS GOOD FOR ONLY 3 MONTHS. THE TRACTION SYSTEM WHEN THE CAR IS IN MOTION AND STATIONARY IS ALWAYS GIVING AN ERROR ON THE COMPUTER AND MAKING FUNNY NOISES AND SOMETIMES BRAKES MAKE A NOISE LIKE TA TA TA BECAUSE OF THE TRACTION SYSTEM. BATTERY SYSTEM IS A JOKE I HAD TO REPLACE AND PUT THE BATTERY TERMINALS ON THE TOP BECAUSE CABLES GET DISCONNECTED FROM THE ORIGINAL WAY. I WOULD LIKE TO SEE MORE RECALLS ON THIS CAR, SO MANY PROBLEMS AND MY CAR HAVE A LITTLE OVER 80,000 MILES

THE CAR SHUTS OFF WHILE IN MOTION DRIVING DOWN INTERSTATE OR ANY ROAD; SOMETIMES THE CAR WON'T SAY A WORD WHEN TRYING TO CRANK UNTIL AFTER A FEW TRIES; PLUGGED INTO COMPUTER BUT GIVES NO CODES