BUICK Complaints

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPAIRED THE SWITCH AGAIN. THE FAILURE RECURRED TWO DAYS LATER AND THE VEHICLE WAS TAKEN BACK TO THE DEALER AGAIN. THE DEALER NOTICED THAT THE FUSE BOX AND THE RELAY SWITCH WERE MELTED. THE MANUFACTURER WAS NOTIFIED AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.

FRONT SUSPENSION HAD TO BE REPLACED. AIR CONDITIONER, EVAPORATOR COMPONENT HAD TO BE REPLACED THREE DIFFERENT OCASIONS..REAR GATE RECALL ,REPLACED LIFT GATES SHOCKS.. MODE VALVE ACTUATOR REPLACEMENT.

I TOOK MY CAR TO O'NEIL BUICK TODAY FOR A SAFETY RECALL ON MY ENCLAVE'S LIFT GATE. THE RECALL LETTER FROM THE DEALER SAID THAT THE LIFT STRUTS MAY NEED TO BE REPLACED. OBVIOUSLY THE RECALL WORK WOULD BE FREE. I WAS HAPPY TO GET THE LETTER BECAUSE MY LIFT GATE WAS BROKEN. HOWEVER THE SERVICE DEPARTMENT AT THE DEALER SAID IT WOULD COST $275 FOR PARTS AND $109 IN LABOR. THAT IS WAS JUST A COINCIDENCE THAT MY BROKEN LIFT GATE WAS BUT NOT COVERED AT ALL BY THE FREE RECALL. THIS FELT LIKE I WAS BEING CHEATED. I WOULD LIKE TO ASK FOR HELP FROM THE NTSA.

KEYLESS, START/STOP ENGINE KEEP RUNNING AWHILE I LOCK DOORS IN WHICH I FORGET TURN ENGINE OFF. NOT SAFE AND COULD GETTING ENGINE FIRE CAUSE LONG RUNNING ENGINE, IDLE TOO LONG. COULD VOID WARRANTY IF DAMAGE ENGINE

JULY 2016 CHOSE 2016 BUICK ENVISION FOR FORWARD COLLISION ALERT AUTOMATIC BRAKING SYSTEM - APRIL 2017 GOT A LETTER FROM GM STATING "ENVISION CATALOG INADVERTENTLY STATED THAT FORWARD COLLISION ALERT AUTOMATICALLY ENGAGES THE VEHICLE BRAKES. IT DOES NOT ENGAGE YOUR BRAKES." WHEN WE CONTACTED THE CUSTOMER ASSISTANCE CENTER - FOUR PEOPLE LATER - WE WERE TOLD THAT GM WAS NOT PREPARED TO ADD THE FEATURE WE WERE LEAD TO BELIEVE WE HAD, WHICH WAS THE MAIN REASON WE CHOSE THIS VEHICLE IN THE FIRST PLACE. OUR GM CUSTOMER CASE NUMBER IS 299-450-8712 AND THE 4TH PERSON WE SPOKE WITH WAS KATRINA AT 1-866-790-5600 EXTENSION 5911824. [YES THE CAR IS 'SAFE' TO DRIVE BUT 'NO' IT DOES NOT HAVE THE ADDITIONAL SAFETY FEATURE AS PRESENTED. TRUTH IN ADVERTISING IS IMPORTANT. WE WOULD NOT HAVE SELECTED THIS VEHICLE LAST YEAR IF WE HAD KNOWN THE 'TRUTH' THEN.

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN, THE VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. ALSO, THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO REEDMAN TOLL AUTO WORLD (1700 E LINCOLN HWY LANGHORNE, PA 19047, (877) 702-7807) WHERE IT WAS DIAGNOSED THAT THE VALVES WERE DAMAGED AND THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DISCOUNTED A SMALL PORTION OF THE REPAIR COST, BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 90,900.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED WATER LEAKING INTO THE VEHICLE FROM THE SUN ROOF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRAIN HOSE FROM THE SUN ROOF WAS CLOGGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE ISSUE AND ADVISED THE CONTACT TO SPEAK WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

I DROVE MY BUICK ENCLAVE 2008 TO VIRGINIA FROM FLORIDA WITH NO PROBLEMS BUT WHEN MY TRIP WAS COMPLETE, I TURNED CAR OFF TO GO IN GAS STATION AND TRIED TO TURN IT BACK ON...IT DID NOT START. IT STARTED TO MAKE A TWITCHING NOISE AS IF SOMETHING ELECTRICAL WAS WRONG. I GOT IT JUMPED..BOUGHT A NEW BATTERY AND IT WORKED FINE FOR 6 DAYS. NOW, IT WILL NOT START AT ALL UNLESS IT IS JUMPED. IT ALSO LOCKS THE KEYS IN THE IGNITION IF I TRIED TO START IT WITHOUT A JUMP. THE CAR CONTINUES TO MAKE A TWITCHING NOISE WHEN IDLE. IM AM AGRAID OF A FIRE IGNITING. I NOTICE THAT EACH TIME I HAD A PROBLEM WITH THE CAR , IT HAD RAINED SIGNIFICANTLY THOSE DAYS. I KNOW OF ANOTHER OWNER THAT IS HAVING A SIMILAR PROBLEM WITB THEIR 2008 BUICK ENCLAVE. PLEASE HELP!

TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD, KENNESAW, GA 30144 (770) 424-2200), BUT THE FAILURE COULD NOT BE DUPLICATED DUE TO A DEAD BATTERY. WHILE THE VEHICLE WAS BEING TOWED, THE KEYS WERE LEFT IN THE IGNITION AND CAUSED THE BATTERY TO DIE. THE DEALER STATED THAT THE VEHICLE COULD HAVE AUTOMATICALLY RESET ITSELF AS A RESULT OF THE DEAD BATTERY THAT NEEDED TO BE RECHARGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V146000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE ELECTRONIC CONTROL PANEL AND A FUSE BOX INTERNALLY FAILED WITH A WIRES MELTED AND THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND AN INDEPENDENT MECHANIC INSPECTED, DIAGNOSED AND REPAIRED THE VEHICLE. THE REPAIRS WERE UNKNOWN AND THE CONTACT WAS UNCERTAIN IF THE PART MAY FAIL AGAIN. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.