BUICK Complaints

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE EXITING A PARKING LOT, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CODE P0008 AND P0009, ENGINE POSITION SYSTEM PERFORMANCE BANK 1, AND BANK TWO TIMING CHAIN, AND TIMING CHAIN KIT FOR THE ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE SERVICED BY A DEALER. THE CONTACT HAD CALLED WOODY BUICK DEALER, LOCATED ON 1585-1591 OGDEN AVE, NAPERVILLE IL 60540, AND WAS TOLD THAT THE FAILURE WAS DANGEROUS AND IT WAS AN EMERGENCY TO BRING THE VEHICLE IN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD INFORMED THE CONTACT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

VEHICLE STAYS RUNNING AFTER IGNITION KEY IS TURNED OFF AND REMOVED. BRAKE PEDAL MAKES A SQUEAKING SOUND WHEN DEPRESSED.

TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO LOOSE POWER AND THE ACCELERATION DECREASED EVEN WHEN ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS DRIVEN TO THE HOUSE AT A VERY SLOW SPEED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO COGGINS BUICK IN JACKSONVILLE, FLORIDA APPROXIMATELY FOUR TIMES AND THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE HAD OCCURRED NUMEROUS TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

THIS CAR'S ENGINE WOULD STOP FOR NO REASON AND NOT RESTART AT STOP SIGNS AND WHILE DRIVING. THE POWER STEERING AND POWER BRAKES WOULD GO OUT WHEN THIS WOULD HAPPEN WHICH WAS ESPECIALLY DANGEROUS WHEN DRIVING. IT WAS TAKEN TO THE DEALERSHIP FOR REPAIRS ON AT LEAST 4 OCCASIONS AND NEVER FIXED. IT IS AGAIN LISTED ON THE DEALERSHIP SITE FOR SALE AFTER I TOOK A $3,000 LOSS TRADING IT IN FOR ANOTHER VEHICLE. I WAS TOLD BY THE MANAGER THAT THE CAR WOULD NOT BE SOLD AGAIN, BUT IT IS ON THE PRE-AUCTION LOT OF THE DEALERSHIP FOR SALE AT NEARLY THE AMOUNT I PAID FOR THE VEHICLE IN NOVEMBER 2016. IT WAS DRIVEN ABOUT 2,000 MILES IN THE 6 MONTHS I OWNED IT BECAUSE MOST OF THE TIME IT WAS BROKEN DOWN. IT SAT IN THE DEALERSHIP LOT FOR THE LAST 2 MONTHS BECAUSE I WAS TOLD THAT THERE WAS "NOTHING WRONG WITH YOUR CAR." I TRADED IT IN RATHER THAN HAVE AN ACCIDENT WHERE EITHER MYSELF OR SOMEONE ELSE MAY BE HURT OR KILLED DUE TO THE LACK OF ABILITY TO CONTROL THE CAR WHEN THE ENGINE SHUT DOWN. THE CAR FAX FOR THIS VEHICLE CAN BE SEEN ON LINE WITH SOME OF THE REPAIRS THAT WERE COMPLETED DURING THE TIME I OWNED IT. THE REPAIRS WERE FOR VARIOUS SENSORS; ONE OF THEM WAS REPLACED MORE THAN ONCE. I WAS INSTRUCTED TO BY ONE OF THE SERVICE MANAGERS TO HAVE THE CAR "TOTALED" BY THE INSURANCE COMPANY BECAUSE THEY WOULDN'T BE ABLE TO FIGURE OUT WHAT WAS WRONG WITH THE CAR UNLESS IT STOPPED RUNNING WHILE THEY WERE WORKING ON IT. I HAD A VIDEO OF THE ENGINE STOPPING WHICH SHOWED THAT THERE WAS NO WARNING. I MADE IT BECAUSE I WAS BEING ASKED WHAT LIGHTS CAME ON, ETC., BEFORE IT SHUT DOWN. THE VIDEO WAS SHOWN TO THE SERVICE MANAGER, BUT IT WAS USELESS AS THE CAR ENGINE AGAIN STOPPED FOR NO REASON. IT FIRST BROKE DOWN THREE DAYS AFTER I HAD PURCHASED THE CAR, BUT BEYOND THE "NO QUESTIONS ASKED" RETURN POLICY OF HAVING LESS THAN 150 MILES ON THE CAR DUE TO MY HAVING DRIVEN IT OVER 200 MILES.

I BOUGHT A CAR ON JUNE 17TH I WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR SO I TOLD THE WOMAN I BOUGHT IT FROM I WANTED IT INSPECTED BEFORE I MADE A DECISION TO BUY IT TO MAKE SURE IT WAS SAFE SHE BROUGHT IT TO HER INSPECTION STATION IN IT GOT IN INSPECTION STICKER STATING THERE WAS ABSOLUTELY NOTHING WRONG WITH IT AS I DROVE IT HOME I NOTICED THAT IT WAS BOUNCING UP AND DOWN IN THAT THE FRONT-END AND BACK-END WOULD HIT THE GROUND I HAD A FRIEND LOOK AT IT THAT KNOWS ABOUT CARS AND TOLD ME THAT THE FRONT AND BACK STRUTS WERE COMPLETELY GONE AND IT ALSO HAD FOR BALD TIRES AND THERE IS OIL SPLATTERED ALL OVER THE ENGINE I CONTACTED THE WOMAN I BOUGHT IT FROM AND SHE WILL NOT RETURN MY CALLS AND WANTS NOTHING TO DO WITH GIVING ME MY MONEY BACK I ALSO WENT BACK TO THE INSPECTION STATION AND ASKED HOW THE HECK DID THIS CAR GET IN INSPECTION STICKER I WAS TOLD TO LEAVE I NEED ADVICE AND WHERE I SHOULD GO FROM HERE

5/15/2017, $1,197.66 REPAIR FOR INTAKE MANIFOLD GASKET. ON OCTOBER 23, 2008, THE CALIFORNIA SUPERIOR COURT GRANTED FINAL APPROVAL TO THE CLASS ACTION LAWSUIT, BUT NOTHING IS AVAILABLE TO THOSE OF USE THAT DID NOT HAVE A PROBLEM UNTIL AFTER THAT SUIT. HTTPS://WWW.GIRARDGIBBS.COM/DEXCOOL/

LOTS OF INFORMATION THAT BUICK SHOULD SEND OUT A RECALL REGARDING THE STEERING RACK LEAKS THIS CAR GETS. MECHANIC CLAIMED I HAD STEERING LEAKS, I HARDLY DRIVE THIS CAR.

ENGINE SUDDENLY STOPPED WHILE BEGINNING TO EXIT FROM AN EIGHT LANE HIGHWAY (680). COULDN'T RESTART. HAD CAR TOWED TO DEALERSHIP. THEY REPLACED MY BATTERY FOR $361.77, IN ORDER TO START THE CAR AND DIAGNOSE THE PROBLEM. THEY CALLED THE NEXT DAY TO INFORM ME THAT I NEEDED A NEW ENGINE...FOR $9000.00!!! ON A CAR THAT WAS WELL MAINTAINED, WITH 60,000 MILES???? TOWED THE CAR TO MY MECHANIC WHO TOLD ME THAT THE A FAULTY SEAL CAUSED A ROD TO BREAK, AND THAT CAUSED THE ENGINE DAMAGE. HAD A NEW ENGINE INSTALLED FOR ABOUT $6000.00. I BELIEVE THAT GM IS RESPONSIBLE FOR THE FAULTY SEAL, AND THE POTENTIAL DAMAGE TO PROPERTY AND LIFE WHICH WOULD CAUSE A VEHICLE TO SUDDENLY STOP RUNNING...CAUSING THE BRAKES AND THE POWER STEERING TO STOP.

THE FRONT COLLISION ALERT DOESN'T WORK AT ALL. IT IS SUPPOSED TO LIGHT UP AND MAKE A SOUND TO WARN THAT YOU ARE APPROACHING ANOTHER CAR TO FAST, IT DOESN'T. THE INDICATOR THAT LIGHTS UP GREEN TO SHOW THAT THERE IS A CAR IN FRONT OF YOU SHOULD TURN AMBER IF YOU GET TO CLOSE, IT DOESN'T. THIS IS AN OPTION THAT I BOUGHT AS A SAFETY DEVICE OR SOMETHING TO ASSIST IN MY SAFE DRIVING. I TOOK IT BACK TO THE DEALER AND THE TECH SAID THAT PER THE GM TECHNICAL DOCUMENT THAT IT WORKED AS IT SHOULD, EVEN THOUGH THE SERVICE ADVISOR AND THE TECH AGREED THAT IT DIDN'T WORK AT ALL. I HAVE A COPY OF THE SERVICE MANUAL DOCUMENT, NUMBER 3819903, AND MINE DOESN'T PERFORM AT ALL LIKE THE DOCUMENT SAYS IT SHOULD. I BOUGHT THIS CAR IN PART BECAUSE OF THE SAFETY FEATURE, AS IT STATES ON THE NEW CAR STICKER.

I HAVE ISSUES WITH MY DEFROST SYSTEM IN MY 2011 BUICK LACROSSE WHICH IS CAUSING VISIBILITY ISSUES (SAFETY) WHEN I DRIVE. SEVERAL TIMES I HAD TO PULL OFF THE ROAD, ROLL DOWN MY WINDOWS AND TRY TO GET MY WINDSHIELD TO DEFROST SO I COULD SEE TO DRIVE. I LOOKED UP RECALLS ON CARS.COM AND NOTICED THAT THERE WAS A RECALL ISSUED IN MARCH 2011 FOR 2011 BUICK LACROSSE MODELS FOR THE ECC MODULE DESCRIBING THE EXACT SYSTEMS MY CAR IS HAVING. I CALLED THE BUICK 1-800 NUMBER TO INQUIRE ABOUT THE RECALL AND THE REPRESENTATIVE STATED THAT MY PARTICULAR VIN# WAS NOT ON THAT RECALL LIST BUT I COULD TAKE IT TO A DEALERSHIP FOR A DIAGNOSIS AND FOR REPAIRS AT MY EXPENSE. I EXPLAINED TO HER THAT I COULD NOT UNDERSTAND WHY IF MY CAR IS HAVING THE EXACT SAME ISSUES AS THE RECALL IS STATING WHY WOULD MY CAR NOT BE UNDER THE RECALL NOTICE. SHE STATED THAT IT WAS PROBABLY MANUFACTURED AT A DIFFERENT PLANT AND NOT AT THE PLANT WHICH RECALLS WERE ISSUED. MY QUESTION IS "IF I AM HAVING THE SAME EXACT ISSUES AS DESCRIBED IN THE RECALL FOR THE 2011 BUICK LACROSSE MODELS THAN WHY DO I HAVE TO PAY TO HAVE THE PROBLEM DIAGNOSED AND FIXED?" I BELIEVE THAT BUICK SHOULD TAKE RESPONSIBILITY AND CONTACT A DEALERSHIP TO HAVE MY CAR DIAGNOSED AND THEN IF IT IS DETERMINED THAT THIS IS THE SAME PROBLEM AS THE RECALL THEY SHOULD PAY FOR THOSE REPAIRS AS WELL. THIS HAS BEEN AN ON-GOING ISSUE SINCE I PURCHASED THE CAR (USED) IN OCTOBER 2014