BUICK Complaints

TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE PARKED, SMOKE APPEARED FROM THE REAR PASSENGER SIDE WHERE THE BATTERY WAS LOCATED. THE CONTACT EXITED THE VEHICLE AND HAD THE BATTERY REMOVED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS TESTED, BUT THE CAUSE OF THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2002 BUICK CENTURY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHUT OFF THE VEHICLE, THE IGNITION KEY WOULD GET JAMMED. THE CONTACT STATED AFTER SHIFTING MULTIPLE TIMES, THE KEY WAS ABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

FIRE STARTED IN THE ENGINE, RESULTING IN THE CAR EXPLODING IN ABOUT 10 MINUTES TOTAL. TOTAL LOSS. CAUGHT FIRE TO MY FRIENDS GARAGE. THE CAR WAS PARKED AND RUNNING WHILE WE RAN INSIDE TO PAY FOR SOME STUFF. HEARD AN EXPLOSION AND WENT TO INVESTIGATE, AND SAW THE HOOD AND DASH AND THE ENGINE ON FIRE. MY FRIEND JUMPED ON HIS TRACTOR AND PUSHED IT AWAY FROM THE GARAGE, AND STARTED DUMPING SNOW ON IT. FIRE DEPT CAME AND PUT IT OUT.

TL* THE CONTACT OWNS A 1999 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILIABLE.

I WENT TO MY MECHANIC. HE WAS ABLE TO GET A TEMP HMD REPLACEMENT PART IN ABOUT 3 DAYS. HE INSTALLED THE TEMP REPLACEMENT PART AND EXPLAINED TO ME WHAT HAPPENED TO THE DISFUNCTIONING HDM. THAT WAS IN 07/2014.MY BUICK WAS IN THE RECALL FOR THE HDM MALFUNCTION. UPON RECEIVING THE RECALL LETTER, I TOOK MY BUICK TO THE DEALERSHIP AND WAS INFORMED THERE WERE NO REPLACEMENT PARTS AVAILABLE AT THAT MOMENT. I SHOULD CHECK BACK OR RECEIVE A PHONE CALL FROM THE DEALERSHIP WHEN SAID PART WOULD BE AVAILABLE. I EXPLAINED THAT THE PART WAS REPLACED PRIOR TO THE GM RECALL. THE RECALL NOTICE WAS ON 01/2015 FROM GLOBAL VEHICAL SAFETY IN MILWAUKEE, WI. AS FAR AS THE DEALERSHIP, I NEVER HEARD ANYTHING BACK FROM THEM. ON 10/27/2015, I SUBMITTED A REIMBURSEMENT CLAIM FOR OUT OF POCKET PAY ACCORDING TO THE INSTRUCTIONS STATED ON THAT FORM, TO THE DEALERSHIP. AFTER 3 MONTHS OF NO RESPONSE FROM THE DEALERSHIP, I WENT IN AND TALKED TO THEM DIRECTLY. THEY STATED THAT A PERM REPLACEMENT PART WAS NOT AVAILABLE YET SO MY CLAIM WOULD NOT BE PROCESSED UNTIL GM ANNOUCED A PART WAS AVAILABLE AND A SECOND LETTER WAS MAILED TO ME. ANOTHER 2 MONTHS PASSED AND NO CALLS OR LETTERS FROM GM OR THE DEALERSHIP. I WENT IN DIRECTLY TO THE DEALERSHIP AGAIN AND THEY SAID THEY HAVE TO WAIT FOR AN "OFFICIAL" AUTHORIZATION FROM GM TO START THE CLAIM PROCESS. I FEEL AS IF GM AND THE DEALERSHIP ARE NOT WORKING ON THIS MATTER TO THE FULLEST OR EVEN ANY EFFORT TO RESOLVE THIS SITUATION. IT'S FUNNY YET SAD THAT MY MECHANIC REPLACED THE HDM IN ROUGHLY 5 DAY OR SO, WHICH BY THE WAY, IS STILL PERFORMING PERFECTLY FINE. YET THIS MAJOR AUTO COMPANY(GM) CANT RESOLVE THIS ISSUE WITH THE HDM PART. REALLY?! SOMEONE NEEDS TO TAKE A CLOSER INTO THIS SITUATION. I ,PERSONALLY, FEEL AS IF GM AND THE DEALERSHIP ARE TRYING TO TURN AWAY FROM THIS "MAJOR" PROBLEM SO MANY ARE EFFECTED BY.(UPDATE-MRS ALLAI PASSED AWAY 11/2015. I AM HER SON)

TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE, ELECTRONIC STABILITY CONTROL, AND ABS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. WHILE ATTEMPTING TO BRAKE THE VEHICLE, THE CONTACT HEARD AN ABNORMAL NOISE AND THE STOPPING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

CLIMATE CONTROL SYSTEM. ON THREE OCCASIONS THE CLIMATE CONTROL SYSTEM HAS SWITCHED TO HEAT AND HIGH FAN, LOCKING THE DRIVER OUT OF THE CONTROLS AND CAUSING THE PASSENGER COMPARTMENT TO BECOME EXTREMELY HOT AND UNCOMFORTABLE. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD ON ONE OCCASION, TURN THE ENGINE OFF AND LET THE CAR SIT FOR A FEW MINUTES BEFORE RESTARTING THE CAR. THE SYSTEM RETURNED TO NORMAL. ON TWO OF THE THREE OCCASIONS, THE CAR WAS IN MOTION. ON ONE OCCASION IT HAPPENED IN THE GARAGE. DASH LIGHTS - WHILE DRIVING AT NIGHT, ALL PASSENGER COMPARTMENT LIGHTS WENT OFF FOR ABOUT 30 SECONDS, AND THEN CAME BACK ON. I TOOK THE CAR TO THE LOCAL DEALER AND THEY CHECKED THE SYSTEM, INCLUDING THE BATTERY. THEY FOUND NO COMPUTER CODES TO EXPLAIN THE MALFUNCTION.

TL* THE CONTACT OWNS A 1998 BUICK PARK AVENUE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE PASSENGER SIDE SEAT BELT WAS TWISTED. AS A RESULT, THE SEAT BELT FAILED TO RETRACT AND BECAME JAMMED IN THE RETRACTOR. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 00V117000 (SEAT BELTS); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 72,000. ...UPDATED 09/14/16 *BF CONSUMER STATED THE FRONT SEAT BELT FAILURE ON THE VEHICLE IS ENTIRELY CONSISTENT WITH THE ATTACHED RECALL NOTICE YET GM ASSERTS THAT THIS RECALL DOESN'T APPLY TO VEHICLES VIN NUMBER. UPDATED 5/30/18*JB