BUICK Complaints

MY MOTHER RECEIVED GM SAFETY RECALL 15757 IN DECEMBER 2015. SHE HAS GONE TO HER BUICK DEALER TWICE, BUT THE PART IS NOT YET AVAILABLE. THEY TOLD HER TO KEEP HER CAR OUT OF THE GARAGE. SHE IS 90 YEARS OLD, AND DRIVEWAY IS ON A SLANT. SHE LIVES IN THE CHICAGO AREA, SO THERE IS ICE AND SNOW, EXTREMELY DANGEROUS FOR HER TO GO OUTSIDE IN THE DRIVEWAY TO A SNOW AND ICE COVERED CAR AND DRIVEWAY. I CALLED GM 10 DAYS AGO FOR HER, SPOKE WITH A PERSON NAMED LEE, AND EXPLAINED THE SITUATION. HE SAID HE WOULD CONTACT US, AND NEVER HAS. SHE CANNOT KEEP THE CAR OUTSIDE, AND BE SAFE ENTERING THE VEHICLE. I ASKED FOR A LOANER UNTIL GM FIXES THE PROBLEM. I HAVE NOT HEARD FROM GM IN 10 DAYS. SHE WAS TOLD BY YOUR LETTER THAT THERE CAN BE AN ENGINE COMPARTMENT FIRE, AND HER GARAGE IS ATTACHED TO HER HOUSE. SHE IS TERRIFIED TO KEEP THE CAR IN THE GARAGE SO SHE KEEPS IS OUTSIDE ON THE SLANTED DRIVE IN THE ICE AND SNOW. IF SHE SLIPS AND FALLS, YOU UNDERSTAND WE WILL HOLD GM ACCOUNTABLE SINCE SHE TRIED TO FIX THE PROBLEM TWICE AT HER BUICK DEALERSHIP. CAN YOU GIVE HER A LOANER CAR SHE CAN KEEP IN THE GARAGE?

I WAS LEAVING WORK ONE EVENING AND USED MY TURN SIGNALS TO PULL OUT OF THE PARKING LOT WHEN THE VEHICLE SHUT OFF. THE CAR STARTED BACK UP IMMEDIATELY, BUT ONCE I USED THE TURN SIGNAL AGAIN, THE CAR SHUT OFF COMPLETELY. EACH TIME I USED A TURN SIGNAL, THE CAR SHUT OFF, THOUGH IT WAS ABLE TO START BACK UP IMMEDIATELY. AFTER SEARCHING ONLINE, I FOUND THIS: HTTP://WWW.NPR.ORG/SECTIONS/THETWO-WAY/2014/06/16/322607434/GM-RECALLS-3-2-MILLION-MORE-CARS-FOR-FAULTY-IGNITION-SWITCHES I SEARCHED MY VIN NUMBER AND THERE WAS NO RECALL FOR MY SPECIFIC CAR. I CALLED GM AND THEY TOLD ME IF THERE WAS NO RECALL THEY WOULD CONDUCT A DIAGNOSTIC AND WOULD GO FROM THERE. RIGHT OR WRONG, I WAS FULLY CONVINCED THE PROBLEM WOULD BE THE IGNITION SWITCH. I TOOK THE CAR TO MY MECHANIC IN PHILADELPHIA BECAUSE I TRUSTED HIM AND FELT COMFORTABLE WITH HIM LOOKING AT IT. HE HAD NEVER SEEN THIS BEFORE. AFTER DOING HIS OWN DIAGNOSTIC, HE FOUND THAT THE PROBLEM WAS THE IGNITION SWITCH. I EMAILED GM ABOUT THIS ISSUE AND ASKED THEM TO REIMBURSE ME FOR THE $387.00 WORTH OF REPAIRS, BUT THEY REFUSED, SAYING THE CAR WAS TOO OLD AND IT WAS NOT BECAUSE OF A DEFECTIVE PART: "...OUR EXPERIENCE HAS BEEN THAT A DEFECT ATTRIBUTABLE TO THE ORIGINAL MANUFACTURING AND ASSEMBLY PROCESS GENERALLY MAKES ITSELF APPARENT QUITE EARLY IN THE LIFE OF THE VEHICLE. AFTER A VEHICLE HAS BEEN IN SERVICE FOR SEVERAL YEARS, MANY FACTORS (USAGE, OWNER MAINTENANCE, AGE AND WEAR, ETC.) CAN CONTRIBUTE TO DIFFICULTIES THAT ARE BEYOND THE CONTROL OF THE VEHICLE'S MANUFACTURER. A POINT IS EVENTUALLY REACHED WHERE THE MANUFACTURER'S RESPONSIBILITY CEASES AND ANY ADDITIONAL REPAIRS OR EXPENSES BECOME THE RESPONSIBILITY OF THE OWNER. BECAUSE YOUR 2004 BUICK REGAL HAS BEEN IN SERVICE FOR APPROXIMATELY 12 YEARS AND HAS ACCUMULATED 132,344 MILES ON IT, WE ARE UNABLE TO PARTICIPATE ON YOUR REQUESTED REIMBURSEMENT. "

I HAD DRIVEN MY 2003 BUICK CENTURY AT LEAST HALFWAY INTO A PARKING SPACE IN A PARKING LOT WHEN IT SUDDENLY LURCHED FORWARD LIKE A BAT OUT OF HELL, LEAPING UP OVER A CURB ON AN UPWARD SLOPE, SWIPING A CEMENT LIGHTPOST ON THE LEFT, CRASHING INTO ANOTHER CAR ACROSS ITS LEFT FRONT, BUMPING DOWN OVER A CURB, THEN CRASHING UP AND OVER TWO MORE CURBS. WITH DIVINE HELP I WAS ABLE TO AVOID OTHER CARS AND STEER IT TO A STOP, THEN DRIVE GINGERLY INTO THE ORIGINAL PARKING SPACE. SINCE I WAS ORIGINALLY IN THE PROCESS OF SLOWING TO A STOP, MY RIGHT FOOT WAS ON THE BRAKE AT ALL TIMES. I HAD NEVER HEARD OF MANY AUTOMAKERS' INFAMOUS "SUDDEN UNINTENDED ACCELERATION" MANUFACTURING DEFECT AND HAD NO IDEA WHAT WAS HAPPENING AS THE CAR WENT FROM 1 OR 2 MPH TO FULL THROTTLE INSTANTLY. WITH BOTH HANDS GRASPING THE STEERING WHEEL WHILE THE CAR JERKED VIOLENTLY, I WAS UNABLE TO SHIFT INTO NEUTRAL, AS I WAS ATTEMPTING TO AVOID OTHER PARKED VEHICLES. I EMERGED WITH NO BROKEN BONES, BUT THE CAR WAS TOTALED. BECAUSE I AM A "LITTLE OLD LADY," THE INSURANCE COMPANY DEEMS ME "L00% RESPONSIBLE," IN SPITE OF MY CLEAN DRIVING RECORD. BUT "SUDDEN UNINTENDED ACCELERATION" FITS MY SCENARIO TO A TEE.

I PURCHASED THIS CAR AND EVERY SINCE I'VE REPLACED MANY TIRES, TIE RODS, ELECTRICAL ISSUES, SERVICE ENGINE LIGHTS, MAF SENSOR, DOWNSTREAM SENSOR, MY MECHANIC HOTWIRED MY FUEL PUMP LINES WITH A 50 AMP FUSE TO FUSE BOX, BATTERY DYING, ALIGNMENT ISSUES, CAR DYING ON HIWAY OR ANY STREET, GAS GAUGE ISSUES, YOU NAME IT... DROPPED A LOT OF MONEY FOR A CRUMMY CAR, THIS WAS MY WIFE'S BIRTHDAY PRESENT THAT HAS A MIND OF ITS OWN. MY MECHANIC AND TRIPLE A BOTH LOVE ME... HAH. DO YOURSELF A FAVOR... STAY VERY FAR AWAY FROM THIS CAR.......

TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/16*LJ

TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 1995 BUICK LESABRE. THE CONTACT STATED THAT WHILE IN TRAFFIC, THE PASSENGER AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING. AS A RESULT, THE PASSENGER SUSTAINED LEGS INJURIES THAT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS STOP WORKING WHILE DRIVING AT AN UNKNOWN SPEED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2002 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO VEHICLE SEVERE OIL LEAK ISSUES. *SMD THE CONSUMER STATED THE ROCKER ARM COVER GASKET HAD A LEAK. GM ISSUED A RECALL FOR THE EXACT PROBLEM. HOWEVER, IT WAS FOR A DIFFERENT MODEL. *JB

2004 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL DEPOSIT LEAKING ONTO THE EXHAUST MANIFOLD DURING HARD BRAKING AND RECALL NOTICE REPAIRS. *SMD THE CONSUMER ATTACHED THE RECALL NOTICE. *JB