BUICK Complaints

TL* THE CONTACT OWNS A 2013 BUICK REGAL. WHILE DRIVING IN A PARKING AREA TO APPROACH AND ENTER A PARKING SPACE AT 5 MPH, THE CONTACT'S VEHICLE INDEPENDENTLY SURGED WITH A HIGH RATE OF SPEED ABOVE 60 MPH AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL FOR AN EXTENDED PERIOD OF TIME TO TRY TO STOP THE VEHICLE. THE DRIVER AND FRONT PASSENGER SUSTAINED WHIPLASH AND MINOR BRUISING, BUT DID NOT RECEIVE MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE CONDITION OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AND THE EXTENSIVE BODY DAMAGES WERE REPAIRED. THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,738. ....UPDATED 03-31-16 *BF UPDATED 05/21/18*JB *CN

SQUEAKING AND SCRAPING AND REDUCED PERFORMANCE OF REAR BRAKES. DEALER TRIED A FIX WITH IDENTICAL PARTS TO THE ORIGINAL ONES BUT THE PROBLEM CONTINUES. THEY TELL ME THAT GM HAS NOT FOUND A FIX BUT IS AWARE OF THE PROBLEM AND THAT THEY HAVE TRIED THE SAME FIX ON THREE OTHER VEHICLES THAT GM PREVIOUSLY ATTEMPTED AS A FIX. GEE, IT'S ONLY BRAKES. WHAT COULD GO WRONG? I BOUGHT THE VEHICLE ON OCTOBER 26, 2015. IT WENT IN FOR THE SERVICE OF REPLACING REAR ROTORS AND PADS ON DECEMBER 29, 2015 WITH 2,187 MILES. THERE WAS ABSOLUTELY NO IMPROVEMENT AT ALL. THE SERVICE MGR. SAID THAT I WOULD BE NOTIFIED BY MAIL WHEN A FIX IS AVAILABLE WHEN I CALLED ON JANUARY 18, 2016.

WHILE TRAVELING ON A FLORIDA INTERSTATE AT EXPRESS WAY SPEEDS, THE TRANSMISSION JUST QUIT FUNCTIONING. I HAD JUST GONE OVER THE TOP OF A BRIDGE, LET UP ON THE THROTTLE, THAN PRESSED DOWN AGAIN TO MAINTAIN SPEED. THE ENGINE INCREASED RPM'S BUT I CONTINUED TO SLOW DOWN. THIS WAS WITH HEAVY TRAFFIC ON MY SIDE AND BEHIND ME. WHEN I FOUND ROOM ENOUGH TO PULL OVER, I HAD SLOWED CONSIDERABLY CAUSING TRAFFIC TO SWERVE AROUND ME AND CAUSED PANIC BRAKING ON THEIR PART. BUICK MOTOR HAS A NOTICE OUT SAYING THEY WILL REPAIR AT NO CHARGE FOR 10 YEARS, OR 120,000 MILES. I HAD 124,276 MILES AND THEY HAVE REFUSED TO REIMBURSE ME. I CONSIDER THIS FEATURE TO BE A SAFETY ISSUE, AS THERE COULD HAVE BEEN A VERY SERIOUS ACCIDENT BECAUSE I NO LONGER HAD ANY CONTROL IN ORDER TO GET OUT OF THE WAY. IF THIS WERE TO HAPPEN ON A MULTILANE EXPRESS WAY, AND YOU WERE IN ONE OF THE CENTER LANES WITH HEAVY TRAFFIC, THE RESULT COULD VERY EASILY BE ACCIDENT/DEATH. I BELIEVE BUICK SHOULD BE FORCED TO RECALL BEFORE SERIOUS THINGS HAPPEN. THEY SHOULD ALSO BE FORCED TO PAY FOR THOSE THAT HAVE ALREADY HAD THE WORK DONE.

ON JAN 11@ 8 AM. I GOT STUCK (STATIONARY) IN THE SNOW AND THE 2015 BUICK VERONA CAUGHT ON FIRE. THE ENTIRE CAR WAS COMPLETELY BURNT. THIS EVENT HAPPEN 500 FT OFF THE US 550 MILE MARKER 135.

TL* THE CONTACT OWNED A 2012 BUICK ENCLAVE. WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE SEAT BELT FAILED TO RESTRAIN THE DRIVER WHO, AS A RESULT, SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. THE FRONT PASSENGER RECLINED ALL THE WAY BACK, PINNING THE REAR PASSENGER. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 03/10/16*LJ *CN

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 75 MPH, THE IDLE TRANSMISSION WARNING LIGHT BEGAN TO ILLUMINATE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT A FUEL ODOR EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WAVE PLATE ON THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE DID NOT MEET WARRANTY REQUIREMENTS; THEREFORE, THE REPAIR WOULD NOT BE COVERED BY THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

BOUGHT VEHICLE SEPTEMBER 7, 2015. VEHICLE FROM VERY START HAD VIBRATION, WIND TUNNEL SOUND, AND SHIMMY IN STEERING AT HIGHWAY SPEEDS. DRIVE VEHICLE FOR LONG PERIOD OF TIME YOU GET A HEADACHE. AFTER MANY ATTEMPTS DEALER COULD NOT FIX THIS. DEALERS ATTEMPTS TO REPAIR DROVE THREE OTHER ENCLAVES WHICH HAD SAME PROBLEM AND GMC ACADIA WITH SAME PROBLEM. TOLD THIS IS NORMAL FOR VEHICLE. I TRIED TO RETURN VEHICLE FOR MY TRADE IN. THEY SAID NO. GM DISTRICT REP. ALSO SAID VEHICLE IS NORMAL. I AM STUCK WITH THIS VEHICLE. GM KNOWS THEY HAVE PROBLEMS BUT DOES NOTHING.[XXX] *BF 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF

TL* THE CONTACT OWNS A 2005 BUICK CENTURY. WHILE DRIVING APPROXIMATELY 60 MPH, THE LOW BEAMS STOPPED WORKING AND HINDERED THE CONTACT'S VISIBILITY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO HOLD THE SWITCH TO GET THE HIGH BEAMS TO REMAIN ILLUMINATED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MULTI-FUNCTION SWITCH ON THE COLUMN FOR THE LIGHTS NEEDED TO BE REPLACED, INCLUDING PREMATURELY DETERIORATED GROUND WIRES. THE DEALER STATED THAT THE PARTS WERE TO BE ORDERED, BUT WERE NOT YET AVAILABLE FOR THEM TO PROVIDE A SPECIFIC DATE OF WHEN THE PART WOULD BE AVAILABLE TO COMPLETE THE REPAIR. THE CONTACT LEFT THE VEHICLE AT THE DEALER UNTIL THE PART WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 02/26/16*LJ THE CONSUMER REPLACED THE LATCHES AT HIS EXPENSE. CORROSION AND WEAK SPRINGS WERE THE CAUSE OF THE FAILURE. UPDATED 03/16/16*JB

DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1/15/16, WHO SAID GM COULD NOT HELP. I DESCRIBED LANGUAGE OF THE RECALL AS BEING IDENTICAL TO THE SAFETY HAZARD DESCRIBED IN THE NHTSA LANGUAGE: "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS" ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE COOLING AND VENTILATION FOR THE VEHICLE. CONSEQUENCE: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY AND COULD RESULT IN A CRASH."