BUICK Complaints

TL* THE CONTACT OWNS 2012 BUICK LACROSSE. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ATTEMPTED TO INSPECT THE FAILURE FOR OVER TEN DAYS, AS WELL AS PERFORM SEVERAL TEST DRIVES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO FURTHER INSPECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300 THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER, BECAUSE THEY WERE UNABLE TO DETERMINE THE PROBLEM. UPDATED 06/01/12

I HAVE NOT SEEN A FIRE YET BUT IT HAS BEEN SMOKING IN THE FRONT OF THE CAR SINCE 2010 WHEN I BROUGHT THE CAR USED FOR 2800.00 AT JIMS TOWING SERVICE IN ELIZABETH NEW JERSEY AND EVERY TIME THE CAR BROKE DOWN WHETHER IT WAS ELECTRICAL OR WHAT HE HAD GOTTEN MAD AT ME FOR NOT BRINGING IT TO HIM AND THEN THE CHECK ENGINE KEPT ON COMING ON AND COME TO FIND OUT LAST MONTH AND THE CAR COST ME 2000.00 DOLLARS TO FIX AND THE MONTH BEFORE THAT THE GARAGE I WENT TO NAVARRO'S HAD FIXED THE HORN BECAUSE THAT WAS GOING ON AND OFF AGAIN AND SOMETIMES THE LIGHTS FLICKER AND OTHER THINGS AND NOW THE SECURITY ALARM DOES NOT WORK AND YESTERDAY WHILE SHOPPING I ASKED MY DAUGHTER WHAT THAT SOUND WAS IT WAS MY HORN AGAIN SHORTING AND DISCONNECTED IT AGAIN IT HAS DONE THAT TOO MANY TIMES AND I CANNOT AFFORD A NEW CAR WITH 6 PEOPLE LIVING IN MY HOUSE AND IAM THE ONLY ONE WORKING RIGHT NOW AND DOES ANY MECHANIC KNOW WHAT THEY ARE DOING ANYMORE AND I NEED THE CAR TO GET BACK AND FORTH I DON'T KNOW WHAT TO DO ANYMORE AND WHEN I SAID THAT THE CAR COST ME 2000.00 TO FIX THERE WAS A CRACK IN THE BLOCK OF THE ENGINE AND FOR AWHILE NOW I HAVE MANUALLY DO THE LOCKS ON MY DOORS AND CANNOT REPLACE THE PASSENGER SIDE ELECTRIC SWITCH BECAUSE NO ONE HAS IT ANYMORE HELP DON'T NEED CAR TO CATCH ON FIRE AND IT HAS BEEN SMOKING ALOT LATELY WITH THE HORN CONNECTED IT IS NOT CONNECTED NOW. WHEN THE NEW INCIDENT HAPPENED IT WAS PARKED IN THE PARKING LOT AND SECURITY OFFICER CAME. *JS

NAVIGATION SYSTEM HAS FAILED THREE TIMES INCLUDING NOT ACCEPTING KNOWN ADDRESSES AND SENDING YOU TO A WRONG ADDRESS WHICH IN ONE CASE WAS A SAFETY ISSUE SENDING YOU INTO AN AREA WHICH WAS OBVIOUSLY AN AREA OF CRIMINAL ACTIVITY THAT WAS NOWHERE NEAR THE DOCTORS OFFICE WE WERE TRYING TO LOCATE. IT WILL NOT EVEN ACCEPT MY HOME ADDRESS AS A DESTINATION LOCATION. I HAVE ANOTHER NAVIGATION SYSTEM IN OUR OTHER VEHICLE AND ALSO A PORTABLE SYSTEM WHICH ACCEPTS MY ADDRESS AS A DESTINATION. I DON'T FEEL THAT THIS SYSTEM CAN BE COUNTED ON IN AN EMERGENCY AND SHOULD BE RECALLED OR REPLACED. *TR

TODAY, THE ENCLAVE ROLLED BACKWARDS SIGNIFICANTLY WHILE ON A SLIGHT INCLINE AT FREEWAY UNDERPASS STOPPED FOR RED LIGHT. THE VEHICLE TRAVELED SIGNIFICANT DISTANCE IN REVERSE DESPITE BEING IN DRIVE GEAR SELECT WHEN FOOT WAS TAKEN OFF THE GAS TO THEN PUSH ACCELERATOR. TOOK VEHICLE IMMEDIATELY TO DEALER AND LEARNED THIS IS A WELL-KNOWN DESIGN FLAW IN THE BUICK ENCLAVE, GMC ACADIA, CHEVROLET TRAVERSE. DEALERSHIP SAID THE DESIGN CENTERED AROUND IMPROVED MPG AND TRANS DOES NOT INCLUDE ANTI-ROLLBACK FEATURE COMMONLY FOUND ON MOST AUTO TRANSMISSIONS. LOOKING ONLINE TONIGHT, IT'S EVIDENT THAT 2010 AND 2011 (MAYBE OTHERS IN PRIOR YEARS) ARE AFFECTED AND MANY, MANY COMPLAINTS HAVE BEEN FILED FORMALLY AND INFORMALLY ALL OVER THE INTERNET. NHTSA, PLEAS HOLD GM ACCOUNTABLE FOR THIS KNOWN ERROR. THEY ARE REFUSING TO HELP CONSUMERS DEAL WITH THIS SERIOUS SAFETY DESIGN FLAW. DOES SOMEONE HAVE TO GET HURT OR KILLED PRIOR TO FORCING THEM TO FIX THIS? NOTE: BE ADVISED NHTSA YOUR COMPLAINT WEBSITE DROPDOWN MENO OPTION BOX FOR SELECTING THE FAILED COMPONENT IS MALFUNCTIONING - DISPLAYS EMPTY BOX. HAD TO TYPE ARROW DOWN AND GUESS MULTIPLE TIMES TO FINALLY ENTER "POWER TRAIN" IN DATA ENTRY FIELD CAUSE YOU CANNOT SEE IT VISIBLE ONLINE WHEN CLICKING THE ARROW DOWN. *TR

THE ENGINE OF THIS NEW 2012 BUICK VERANO STALLED FOUR TIMES. THE FIRST TIME WAS IN FREEWAY. THE SECOND TIME WAS IN FRONT OF A RED LIGHT. THE THIRD TIME WAS IN A LOCAL STREET AT ~35 MILES/HOUR. THE FOURTH TIME HAPPENED WHEN THE DEALER SERVICE DEPARTMENT WAS DRIVING IT. SIMILAR PROBLEM EVERY TIME: THE ENGINE SUDDENLY STALLED AND BECAME VERY ROUGH. THE CAR CANNOT GO FASTER THAN 10 MILES/HOUR FOR A MINUTE OR TWO AND THE ENGINE WOULD COMPLETELY DIE. THERE'S ALWAYS A MISFIRE CODE. THE VEHICLE APPEARED OK AFTER 5-10 MINUTES LATER BUT THE "CHECK ENGINE" MAY STAY ON. THE DEALER SERVICE DEPARTMENT SUSPECTED THE FUEL WAS BAD. WHAT'S IRONIC IS THAT THE ENGINE STALLED AGAIN WHEN THEY WERE DRIVING IT AFTER THEY DRAINED THE FUEL AND PUT IN NEW GASOLINE. THIS IS A BRAND NEW CAR FROM BUICK WITH ~600 MILES ON IT. SOMETHING IS SERIOUSLY WRONG WITH THIS VEHICLE AND THE SUDDEN STALLING OF THE ENGINE CARRIES TOO HIGH RISK OF REAR-END COLLISION. *TR

TL* THE CONTACT OWNS A 1997 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. ON A SEPARATE OCCASION WHILE SITTING AT A TRAFFIC STOP, THE VEHICLE STALLED WITH THE ILLUMINATION OF ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE STARTER AND BATTERY WOULD HAVE TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

WE PURCHASED THIS VEHICLE ON 7 MARCH 2012 AND SHORTLY AFTERWARDS I WAS CHECKING IT OVER AND SAW THAT THE BACK OF THE HEADLINER WAS HANGING DOWN ABOUT AN INCH OR SO. I TOOK IT INTO THE THE GARAGE WHERE I PURCHASED THE CAR AND THEY HAD THEIR REPAIR PERSON CHECK IT OUT. THEY FIRST TRIED TO USE DOUBLE SIDED STICKY TAPE AND IT DID NOT WORK SO THEY WENT TO THE HEAD OFFICE OF BUICK TO TRY TO SOLVE THE PROBLEM. ON 10 APRIL I TOOK THE CAR BACK IN AND THEIR FIX WAS TO STICK SMALL MAGNETS TO THE ROOF AND ALSO TO THE HEADLINER AND THEN SNAP THE MAGNETS TOGETHER. I DON'T KNOW HOW MANY MAGNETS THEY USED BUT THE HEADLINER IS LOOKING OK FOR NOW. I DON'T KNOW HOW LONG THIS FIX WILL LAST OR IF THE HEADLINER SHOULD HAVE BEEN REPLACED. GUESS WE WILL NEED TO WAIT AND SEE. *TR

TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE OVERHEATED AND LEAKED COOLANT. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC STATED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE CONTACT DID NOT NOTIFY THE MANUFACTURER. THE FAILURE MILEAGE WAS 166,000.

TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE FUEL SYSTEM, AIR CONDITIONING AND THE ENGINE FAILED. THE FUEL GAUGE WOULD NOT INDICATE WHEN THE FUEL TANK WAS FULL OR EMPTY. THE AIR CONDITIONING WOULD NOT BLOW COOL AIR AND THE ENGINE WAS EXHIBITING AN ABNORMAL KNOCKING NOISE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 1,794.

TL* THE CONTACT OWNS A 2007 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE REAR DOOR FAILED TO OPEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 64,000.