BUICK Complaints

TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE FRONT BEARINGS FAILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS REPAIRED. THE FAILURE RECURRED AND IT WAS REPAIRED A SECOND TIME BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT BEARINGS WOULD NEED REPLACEMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 140,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS 2006 BUICK LACROSSE CX. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE CONTACT STARTED THE IGNITION AND THE GEAR SELECTOR FAILED TO SHIFT INTO REVERSE OR DRIVE. AFTER NUMEROUS ATTEMPTS, THE CONTACT WAS ABLE TO SHIFT INTO DRIVE. THE CONTACT STATED THAT THE FAILURE WOULD ONLY OCCUR WHILE PARKED ON AN INCLINE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED HIM THAT THE TRANSMISSION FAILURE WAS A COMMON ISSUE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 03/29/11 *BF UPDATED 05/05/11

TL* THE CONTACT OWNS A 1998 BUICK CENTURY. THE CONTACT ATTEMPTED TO ROLL UP ALL FOUR WINDOWS BUT ONLY THE REAR DRIVER'S SIDE WINDOW RESPONDED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE WINDOW MOTORS AND TRACKS WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED INTERMITTENTLY ON THE FRONT PASSENGER SIDE WINDOW. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 50,000. UPDATED 4/1/11 *CN UPDATED 1/13/2012 *LN *TR

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. THE CONTACT STATED THAT HE WAS SITTING ON AN INCLINE WITH THE BRAKES DEPRESSED. AS HE RELEASED THE BRAKES, THE VEHICLE ABNORMALLY ROLLED BACKWARD APPROXIMATELY 300 FEET. THE FAILURE WOULD OCCUR SPORADICALLY WHEN ON AN INCLINE. THE DEALER WAS CONTACTED AND ADVISED THAT THE FAILURE WAS NORMAL. HE THEN CALLED THE MANUFACTURER AND WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 369.

TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE PASSENGER SIDE HEATED SEAT WOULD OVERHEAT. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE AND CURRENT MILEAGE WAS 63,000. UPDATED 05/04/11 *BF THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THEY REFUSED TO INSPECT THE VEHICLE WITHOUT THE CONSUMER FIRST PAYING A NON-REFUNDABLE CHARGE OF $55 TO $100.

DASHBOARD CLUSTER STOPPED DISPLAYING ANY INFO. NO SPEEDOMETER, GAS GAUGE, OIL, TEP OR ODOMETER. DISPLAY RETURNED WHEN PRIVATE MECHANIC BEGAN DISASSEMBLE. STOPPED. DISPLAY FAILED AGAIN IN ONE WEEK. GM DEALER SAID CLUSTER WAS BAD AND REPLACED IT. LATER SAID THEY REBUILT IT? FAILED AGAIN IN TWO DAYS. AT DEALER. I HAVE MY DOUBTS THAT THE CLUSTER WAS BAD AT ALL ALTHOUGH THERE ARE HUNDREDS OF ONLINE SITES OFFERING TO SELL AND/OR INSTALL NEW GM CLUSTERS. *TR

2009 BUICK ENCLAVE EXPERIENCED NOISY BRAKES WITH ONLY 16,000 MILES. GMC COULDN'T DIAGNOSE THE PROBLEM SO THE BRAKES AND ROTORS WERE REPLACED. 7 MONTHS LATER THE SAME CAR WITH 26,000 MILES HAD HEAVY BRAKE PULSATING UNDER NORMAL BRAKING CONDITIONS. GMC HAD TO TURN THE FRONT ROTORS AGAIN DUE TO EXCESSIVE HEAT AND BURN SPOTS WHICH CAUSED WARPING OF THE ROTORS. GMC SAYS THIS REPAIR DOESN'T FALL UNDER WARRANTY SINCE THE BRAKES AND ROTORS WERE REPLACED ONE TIME PRIOR; HOWEVER, THEY ARE MISSING THE POINT IN THAT THIS ISN'T A BRAKE PAD ISSUE NOR IS IT DUE TO EXCESSIVE BRAKING. THIS IS A PROBLEM WITH THE ABS SYSTEM WHICH IS COVERED. NO CAR (UNDER NORMAL DRIVING CONDITIONS) SHOULD HAVE TO REPLACE BRAKES AND ROTORS TWICE IN 26,000 MILES. THE HOT SPOTS ON THE ROTORS CONCERNS ME SINCE A BRAKE FIRE COULD RESULT ENDANGERING LIVES. *TR

FEB 22, 2011 -- OUR 2010 BUICK ENCLAVE 4D FWD WITH 12,500 MILES EXPERIENCED AN ENGINE FIRE WHICH ENGULFED THE ENTIRE ENGINE COMPARTMENT. THE CAR WAS TOTALED. AN INVESTIGATOR HIRED BY NATIONWIDE INSURANCE IS DETERMINED TO FIND THE ROOT CAUSE OF THE FIRE. I AM THE ORIGINAL OWNER, I PURCHASED THE VEHICLE JUNE 2010, AND THE VEHICLE SERVICE RECORDS ARE UP TO DATE. I AM AVAILABLE TO PROVIDE ADDITIONAL INFORMATION IF NEEDED. UPDATED 09/27/11 *BF

THE REAR PASSENGER AND/OR DRIVER SIDE DOOR(S) WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IT IS AS THOUGH THE LOCKING MECHANISMS ARE NOT ENGAGING EITHER DOOR. *TR