BUICK Complaints

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE WITH 2012 SUMITOMO TIRES, SIZE: 225-55-R17, MODEL NUMBER: 97VSMV88. THE CONTACT STATED THAT BEFORE ENTERING THE VEHICLE HE NOTICED THAT THE TIRE PRESSURE DECLINED SIGNIFICANTLY. THE CONTACT ATTEMPTED TO ADD AIR TO TIRE BUT THE PROBLEM PERSISTED AND THE AIR PRESSURE FLUCTUATED WHILE THE CONTACT DROVE AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER, WHERE THE VEHICLE WAS TAKEN FOR DIAGNOSIS. THE DEALER WAS NOT ABLE TO DUPLICATE THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE OF THE TIRES WAS 4,000 AND THE FAILURE MILEAGE OF THE VEHICLE WAS 38,000. THE VIN WAS NOT AVAILABLE. *TR

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE MILEAGE LIGHT STOPPED ILLUMINATING. AFTER SOME TIME IT BEGAN TO ILLUMINATE AGAIN BUT WITH A VASTLY DIFFERENT MILEAGE NUMBER THAN BEFORE IT FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE CLUSTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. ...UPDATED 05/29/13 *BF UPDATED 06/13/2013 *JS

STARTED CAR AND GASOLINE STARTED GUSHING OUT FROM BENEATH THE CAR BETWEEN THE DRIVER'S DOOR AND THE FRONT WHEEL-WELL. AS THE CAR WAS PARTLY IN THE GARAGE, I DROVE IT OUT OF THE GARAGE AND TURNED THE ENGINE OFF. THIS STOPPED THE FLOW OF GASOLINE. A MECHANIC LATER DETERMINED THAT THE PLASTIC GAS LINE HAD FAILED AND, AFTER CUTTING-OFF THE DAMAGED PART, HE SPLICED THE LINE BACK TOGETHER WITH A BRASS COUPLING. THAT SEEMS TO HAVE TAKEN CARE OF THE PROBLEM, FOR NOW. THE REALLY SCARY THING IS THAT THERE ARE HUNDREDS OF THOUSANDS OF GM CARS "OUT THERE" IN GARAGES AND ON THE ROAD WITH DETERIORATING PLASTIC GAS LINES! PROBABLY SOME OTHER BRANDS, AS WELL. AN ACQUAINTANCE OF MINE HAD THE SAME GAS LINE FAILURE ON HIS 1996 OLDSMOBILE CIERA. *TR

4/6/2013 MY 2013 BUICK LACROSSE 4 CYLINDER MODEL WAS PARKED IN DRIVEWAY. AT 9PM MY HUSBAND WENT OUTSIDE TO GET SOMETHING FROM THE CAR AND SAW THE CAR ON FIRE WITH FLAMES COMING FROM THE BACK END REAR BUMPER. BY THE TIME HE COULD GET A HOSE TO PUT OUT THE FIRE, THE BACK BUMPER, THE REAR SIDE ON THE PASSENGER SIDE AND THE REAR TAIL LIGHTS HAD ALL MELTED FROM THE HEAT. THE CAR HAS BEEN IN THE BODY SHOP SINCE 4/8/2013 AND NO WORK CAN BE DONE BECAUSE THE SHOP CAN NOT GET A CRITICAL PART FROM GM. THE PART IS THE WIRING HARNESS FOR THE EASSIST AND GM DOES NOT HAVE THIS PART IN THEIR PARTS INVENTORY. ON 5/6/2012, I CONTACTED GM CUSTOMER SERVICE AND WAS TOLD THAT THE DEALER CAN ORDER THE PART ONLY NO ONE CAN GIVE A DATE WHEN THE PART WILL BE AVAILABLE. I WAS TOLD IT COULD BE TWO WEEKS OR 6 MONTHS. THE WIRING HARNESS IS WIRED BY HAND AND GM ONLY HAS THE STOCK ON HAND FOR THEIR ASSEMBLY LINE. UNTIL I SAW THE 5/6/2013 ARTICLE ON THE FIRE RISK ASSOCIATED WITH THIS MODEL CAR, I HAD THOUGHT THAT THIS WAS ARSON. I NOW BELIEVE THAT I AM DEALING WITH A DEFECTIVE CAR AND NO ONE FROM GM TOLD ME OF A RECALL. I FOUND THE ARTICLE AS A RESULT OF A WEB SEARCH. I HAVE BEEN WITHOUT MY CAR FOR ONE MONTH AND MY INSURANCE COMPANY HAS TRIED TO WORK WITH THE DEALER TO GET DEFINITIVE INFORMATION ON WHEN PART CAN BE AVAILABLE. THE DEALER HAS TO INSTALL THE WIRING HARNESS PRIOR TO THE BODY SHOP DOING ANY WORK. NOW BASED ON ITS RECALL, I SUSPECT THAT THIS IS THE SOURCE OF THE FIRE. TOO COINCIDENTAL!..UPDATED 05/08/13 *BF UPDATED 05/15/13*LJ THE CONSUMER STATED THE FIRE WAS CAUSED BY ARSON. UPDATED 05/29/2013*JS *TR

MY 2008 BUICK ENCLAVE ONLY HAS 54000 MILES ON IT AND THE TRANSMISSION HAD TO BE REPLACED. THE RPMS WOULD RACE UP BUT THE CAR WOULD NOT MOVE. THE AIR CONDITIONER ALSO QUIT WORKING AT 39,000 MILES BUT I WAITED UNTIL THIS BREAKDOWN TO FIX IT BECAUSE IT WAS THE BEGINNING OF THE COOL SEASON. THE HIGH PRESSURE LINE TO THE CONDENSER AND EVAPORATOR HAD TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2000 BUICK CENTURY. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT HARD BETWEEN FIRST AND SECOND GEARS. THE CONTACT TURNED POWERED OFF AND RESTARTED THE VEHICLE IN ORDER TO RESOLVE THE PROBLEM MOMENTARILY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE TRANSMISSION WAS REBUILT TO RESOLVE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGE WAS 75,000. UPDATED 06/17/13 *BF

I WAS DRIVING OUT INTERSTATE TAKING MY DAUGHTER AND GRANDKIDS HOME IT WAS DARK AND ALL THE SUDDEN MY HEADLIGHTS WENT OFF, HAD TO TRY AND GET PULLED OVER TO SHOULDER I WAS SCARED I WOULD WRECK BECAUSE I COULD NOT SEE WHERE I WAS GOING, GOT PULLED OVER AND AFTER TURNING CAR OFF AND ON SEVERAL TIMES FINALLY AFTER ABOUT 30 MINS OR SO MY HEADLIGHTS CAME BACK ON. I NEVER KNOW WHEN THIS IS VGOING TO HAPPEN AND IT FRIGHTENS ME TO THINK I COULD HAVE A SERIOUS ACCIDENT WITH MY 8YR OLD CHILD IN THE CAR WITH ME. THE DEALER I PURCHASED FROM WILL NOT WORK WITH ME TO GET THIS PROPERLY FIXED. *TR

FEBRUARY WAS THE FIRST TIME I NOTICED THAT THE TOP OF THE DASH WAS BULGING UPWARD AND SEPARATING FROM THE MAIN DASH (ONLY EASILY SEEN FROM OUTSIDE THE VEHICLE). THE SEPARATION IS PROPAGATING PAST THE HALF WAY POINT AND I FEAR IT COULD INTERFERE WITH THE PASSENGER SIDE AIR BAG, OR IN THE CASE OF AIR BAG DEPLOYMENT THE WHOLE UPPER DASH COULD BE PROJECTED INTO THE OCCUPANTS OF THE VEHICLE CAUSING INJURY OR DEATH. THIS IS A RECURRING PROBLEM WITH BUICK LESABRE CARS FROM 2000 THRU 2005. SAME DESIGN, NEVER CHANGED. I HAVE FILED A COMPLAINT WITH GM TO NO AVAIL. THE DEALER TOLD THEM THE DASH PAD WAS PEELING, WITCH IS UNTRUE. THE ENTIRE UPPER SECTION, ABOUT A QUARTER OF AN INCH THICK, IS DEFORMING AND SEPARATING FROM THE DASH. I HAVE PHOTOS IF YOU ARE INTERESTED. MY GM REPORT NUMBER IS: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

STEERING WOULD CLICK, GRIND & KNOCK WHILE DRIVING, PARTICULARLY WHEN TURNING. WE TOOK OUR ENCLAVE TO AN INDEPENDENT SHOP WHERE THEY FOUND THAT THE RACK AND PINION ASSEMBLY HAD TO BE COMPLETELY REPLACED. IT WAS A SAFETY CONCERN, SO WE HAD THE INDEPENDENT SHOP REPLACE THE RACK AND PINION ASSEMBLY IMMEDIATELY. I'VE CONTACTED GM AS WELL AS THE LOCAL DEALERSHIP SEVERAL TIMES REGARDING THIS ISSUE. ASKING FOR REIMBURSEMENT OF REPAIR COSTS SINCE THIS IS A DESIGN FLAW BY GM, NOT A CONSUMER DRIVING ISSUE. I HAVE 60K MILES ON MY 2008 ENCLAVE AND ALL MAINTENANCE HAS BEEN KEPT UP TO DATE ON THIS VEHICLE AND WE ARE THE ORIGINAL OWNERS. I WAS TOLD THAT THEY WOULD IN NO WAY REIMBURSE ME BECAUSE ONE I TOOK THE VEHICLE TO AN INDEPENDENT SHOP NOT A DEALERSHIP AND TWO MY BUMPER TO BUMPER WARRANTY IS OUT AND RACK AND PINION ASSEMBLY IS UNDER BUMPER TO BUMPER NOT THE POWER TRAIN WARRANTY WHICH IS AVAILABLE TO US FOR THE NEXT YEAR (APPROX). I TOLD GM THAT THERE ARE SEVERAL POSTINGS ON THE INTERNET (INCLUDING NHTSA.GOV) REGARDING RACK AND PINION ISSUES WITH THE ENCLAVE. I WAS TOLD THAT THE INTERNET WAS FREE AND ANYONE COULD POST ON THERE. MY RESPONSE BACK WAS I PERSONALLY KNOW TWO ENCLAVE OWNERS THAT THIS HAPPENED TO AND THEIR REPAIRS WERE COVERED BY BUICK BECAUSE THEIR WARRANTY HADN'T EXPIRED. GM TOLD ME THERE IS NO RECALL TO DATE. I FIND THIS TO BE DISAPPOINTING AS THERE OBVIOUS DESIGN FLAW ISSUES WITH THE ENCLAVE. I AM GETTING THE RUN AROUND AND ON MY LATEST CALL WITH A SUPERVISOR AT GM I WAS TOLD THAT HE WOULD PASS THE INFORMATION TO HIS MANAGER, BUT I PROBABLY WOULDN'T GET A CALL BACK BECAUSE THEY ARE MORE HR THEY DON'T HANDLE CUSTOMER ISSUES. I WAS TOLD TO SEND A LETTER TO GM VIA USPS. THE ENCLAVE IS UNSAFE TO DRIVE AS THE STEERING CAN LOCK UP AT ANY TIME. I BELIEVE THAT THIS SHOULD BE INVESTIGATED MORE CLOSELY AND AS A RESULT I BELIEVE A RECALL WILL BE DONE. *TR