BUICK Complaints

THE BACK AUTOMATIC LIFT GATE WAS ACTIVATED. THE LIFT GATE OPENED PROPERLY BUT WHEN IT WAS OPENED COMPLETELY THE LOCKING MECHANISM FAILED AND THE DOOR FELL CLOSED. LUCKILY I WAS NOT STANDING IN THE DOOR OPENING. I TRIED THE LIFT GATE ONCE MORE AND IT RESPONDED EXACTLY THE SAME WAY AND I TRIED TO STOP THE GATE FROM CLOSING AND COULD NOT, THE DOOR CLOSED EVEN THOUGH I WAS TRYING TOM HOLD IT UP. I HAVE TAKEN THE CAR TO THE BUICK DEALER AND IT HAS BEEN REPAIRED. *TR

I OWN A 2006 BUICK RENDEZVOUS SUV. THIS SUV HAS 59,000 MILES. IN NOVEMBER A SENSOR LIGHT CAME ON THAT STATES "REDUCE ENGINE SPEED" WHILE DRIVING AND YOU LOSE ALL POWER. THIS INCLUDES STEERING, BRAKES, SPEED AND THE ENGINE STALLS. HOWEVER THE RADIO STAYS ON. I WAS TRAVELING ON A HWY WITH A SPEED LIMIT OF 45 MPH.I LOSE CONTROL OF STEERING, BRAKES AND SPEED CONTROL. THE SUV STALLED AND I HAD TO CHANGE THREE LANES TO GET OUT OF TRAFFIC. I WAS CONCERNED ABOUT GETTING HIT OR HITTING ANOTHER CAR. THIS HAS HAPPENED FREQUENTLY. TWO SEPARATE MECHANICS HAD RECOMMEND REPLACING THE THROTTLE BODY BUT ONE SAID THERE WAS NO GUARANTEE THIS WOULD SOLVE MY PROBLEM. WE REPLACED THIS PART IN DECEMBER AT A COST OF $400 AND NOW I STILL LOSE POWER AND AM AFRAID OF BEING HIT OR CAUSING AN ACCIDENT. AS THIS WEEK THIS PROBLEM HAS OCCURRED EVERY DAY I DROVE IT. BUICK INSISTS THERE ARE NO RECALLS REGARDING THIS ISSUE FOR MY 2006 HOWEVER THERE IS A BULLETIN FOR GMC BUT DIFFERENT MODELS/YEARS. THIS IS DANGEROUS AND I AM AFRAID TO DRIVE THIS VEHICLE. I CANNOT SELL OR TRADE THIS IN WITH THIS TYPE OF DEFECT. I FEEL GM SHOULD FIX THIS DANGEROUS DEFECT. PLEASE INVESTIGATE. *TR

ON TUESDAY APRIL 9 AT 12:20 I WAS IN A WRECK. THAT CAUSE ME TO RUN IN THE BACK OF ANOTHER CAR .MY MAT FROM MY CAR GOT STUCK UNDER MY BRAKE IT ROLLS UP ALL THE TIME. IM WONDER IF THAT COULD BEEN CALL A DEFECT BECAUSE DOES IT SO MUCH THAT IT WONT STAY DOWN IN MY CAR. *TR

TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACTS VEHICLE AND ALL OF THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE LEFT LEG AND ARM. THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD, BACK AND SHOULDERS. THE REAR DRIVER'S SIDE PASSENGER SUSTAINED NECK INJURIES, AS WELL AS UPPER AND LOWER BACK INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT SHOP HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000. *TR UPDATED 6/18/13 *CN UPDATED 07/11/2013 *JS

SHORTLY AFTER I BOUGHT MY USED BUICK RENDEZVOUS, IT STARTED STALLING. IT WAS A MONTHLY OCCURRENCE UNTIL RECENTLY WHEN IT IS HAPPENING WEEKLY. ALTHOUGH THIS CAR WAS WITHIN THE VIN BREAKPOINTS OF A SAFETY RECALL IN 2005, BUICK TOLD ME THAT MY PARTICULAR VIN IN ITS ENTIRETY WASN'T AFFECTED AND EVEN IF IT WAS THAT THEY WOULDN'T COVER REPAIRS BECAUSE IT WAS TOO OLD. *TR

ON SATURDAY, APRIL 7,2013 MY WIFE PULLED INTO A PARKING SPACE AT A CONDO IN MARCO IS.FL. SHE WAS DRIVING OUR 2013 BUICK LACROSSE. KNOWING THAT THE LACROSSE HAS A LOW FRONT END,SHE SLOWS DOWN TO A CRAWL TO AVOID DRAGGING THE FRONT END ON THE PARKING LOT BLOCKS. SHE IS FAMILIAR WITH THIS PARKING LOT AS MY DAUGHTER LIVES THERE AND SHE HAS PARKED THERE OFTEN. THIS TIME UPON APPLYING THE BRAKES THE CAR DID NOT STOP,WENT OVER THE PARKING BLOCKS AND SEVERELY DAMAGED THE CAR.THE LACROSSE HAS BEEN CITED FOR A BRAKING PROBLEM BY THE NHTSA AND ISSUED A RECALL NOTICE #13053.THE RECALL SPECIFICALLY NOTES THAT,"A SOFTWARE PROBLEM MAY CAUSE THE TRANSMISSION TO INADVERTENTLY SHIFT TO SPORTS MODE REMOVING ANY TRANSMISSION- RELATED ENGINE BRAKING EFFECT." CONSEQUENTLY,"IF ENGINE BRAKING IS UNEXPECTEDLY REMOVED, IT MAY INCREASE THE RISK OF A VEHICLE CRASH." UPON CONTACTING G.M. BUICK DIVISION, I WAS TOLD THAT MY VIN# WAS NOT CITED IN THE RECALL. FURTHER, THEY WANTED THAT I BRING THE CAR TO A BUICK DEALERSHIP FOR BRAKE ANALYSIS.THIS DEALERSHIP IS 40 MILES AWAY IN NAPLES,FL. I SUGGESTED THAT THEY(BUICK) INSPECT THE CAR AT THE REPAIR SHOP WHERE MY WIFE HAD IT TOWED TO AFTER THE ACCIDENT. AUTOCRAFT, THE REPAIR SHOP, ON MARCO IS.WOULD ALLOW THEM TO DO THEIR ANALYSIS THERE. AN ACCOMMODATION NOT UNIQUE TO THEM. BUICK HAS BALKED AT THIS ARRANGEMENT. WHILE BUICK SUGGESTS THAT THIS RECALL DID NOT COVER MY VIN#. I CAN ONLY WONDER IF THE RECALL SHOULD BE BROADEN IN SCOPE AS MY WIFE'S EXPERIENCE WOULD SUGGEST.IN RETROSPECT, I'M HAPPY THAT THIS HAPPENED IN A PARKING LOT AND NOT UNDER TRAFFIC RELATED CONDITIONS. *TR

THE FUEL GAUGE STOPPED WORKING AND THE CHECK ENGINE LIGHT CAME ON AT ABOUT 65K MILES IN FEBRUARY 2009. I TOOK THE VEHICLE TO THE DEALER WHERE I PURCHASED AND WAS TOLD THAT THE FUEL SENSOR INSIDE THE GAS TANK HAD FAILED AND THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THE 60K MILES HAD BEEN EXCEEDED. NOT BEING ABLE TO AFFORD THIS COSTLY REPAIR HAS FORCED ME TO CONTINUE TO USE THE TRIP METER ON THE ODOMETER AS A WAY TO ESTIMATE MY FUEL LEVEL. IT IS NOW 4 YEARS LATER AND I HAVE NEVER RECEIVED ANY NOTICE OF RECALL OR SERVICE NOTICE FROM THE MANUFACTURER OR DEALER. THE VEHICLE NOW HAS OVER 125K MILES AND APPARENTLY NO LONGER QUALIFIES FOR THE OFFER FROM GM OF SPLITTING THE REPAIR COST WITH THE CUSTOMER. I HAVE NOT RECEIVED ANY NOTIFICATION FROM GM OR MY DEALER OF ANY OFFER OF ASSISTANCE WITH THIS ISSUE. GM OBVIOUSLY INSTALLED FAULTY EQUIPMENT AND THE FACT THAT THEY EXPECT THEIR SO CALLED VALUED CUSTOMER TO PAY AT ALL FOR CORRECTING THIS TYPE OF ISSUE IS NOT GOOD BUSINESS PRACTICE. I GUESS THAT I'M NOT THAT VALUED A CUSTOMER AS I BROUGHT THIS ISSUE TO THEIR ATTENTION IN 2009, REPAIR WAS DENIED UNDER WARRANTY AND I HAVE NEVER RECEIVED ANY SERVICE NOTICE REGARDING THIS ISSUE. *TR

ON 11/14/2012 I BOUGHT AN EXCIDE CAR BATTERY FROM NATIONAL AUTO IN BANGOR, PA. BATTERY RAN FOR ABOUT 2 MOS. THEN STARTED TO GIVE ME PROBLEMS. AFTER SITTING FOR 2 DAYS IT WOULD NOT START. HAD CAR BATTERY JUMPED 3 TIMES. BETWEEN 01/ 2013 AND 02/ 10/2013. BATTERY COMPLETELY DEAD ON 02/11/2013. WAS PUT ON SLOW CHARGE AND RAN FOR ANOTHER 2 DAYS AND DIED AGAIN. TOOK BATTERY BACK TO NATIONAL AUTO ON 02/17/2013. BEFORE TAKING IT THERE I HAD ALTERNATOR, STARTER AND WIRES CHECKED .. EVERYTHING OK.. RETURNED TO STORE. SERVICE PERSON CHECKED IT AND SAID BATTERY WAS CHARGED...TOLD HIM IMPOSSIBLE BECAUSE IT WAS DEAD IN CAR AND WE JUST TOOK IT OUT. HE GAVE ME ANOTHER BATTERY. WORKED FINE UNTIL PALM SUNDAY...DEAD BATTERY...AAA CAME OUT AND JUMPED CAR...WORKED UNTIL 04/04/2013. CALLED CAR STOP ABOUT PROBLEM....GUY SENT OUT.. HE CHECKED BATTERY OUTPUT ONLY 10...NEED 12 VOLTS TO START CAR. ALSO HAD STARTER AND ALTERNATOR CHECKED AGAIN...NO PROBLEMS THERE. TOOK CAR TO SHOP NEXT DAY...NEW BATTERY INSTALLED. CALLED NATIONAL AUTO ABOUT PROBLEM....TOLD TO BRING IT BACK... I DID SO THIS MORNING 04/07/2013 AND WAS TOLD THAT SINCE IT IS HOLDING A CHARGE HE CAN'T GIVE ME MY MONEY BACK...I TOLD HIM " WHAT AM I SUPPOSE TO DO WITH 2 BATTERIES" TOLD ME TO BRING IT BACK WHEN STORE MANAGER IS THERE ON TUES AM OR WED. I AM A 68 YR OLD SENIOR WOMAN...I FEEL LIKE I AM BEING TAKEN ADVANTAGE OF. WHY SHOULD I HAVE TO KEEP GOING BACK...I DO NOT HAVE AN EXTRA HUNDRED DOLLARS TO SPEND JUST TO LET BATTERY SIT IN CELLAR. I WANT MY MONEY BACK. I AM NOT THE FIRST PERSON TO HAVE PROBLEMS WITH THIS BRAND BATTERY. *TR

WHEN MY WIFE WAS PARKING THE CAR IN A SHOPPING CENTER PARKING LOT, THE ENGINE ROARED (EVEN THOUGH SHE HAD HER FOOT ON THE BRAKE) AND THE VEHICLE JUMPED OVER THE CURB AND STRUCK SMALL BUSHES AND TREES IN THE MEDIAN BETWEEN THE STEIN MART AND HOME DEPT PARKING LOTS CAUSING DAMAGE TO THE FRONT GRILL AND DRIVER SIDE FRONT FENDER. MY WIFE WAS NOT INJURED LUCKILY. HAD THIS EVENT OCCURRED UNDER NORMAL DRIVING CONDITIONS SOMEBODY COULD HAVE BEEN SERIOUSLY INJURED AND OR KILLED DEPENDING UPON THE CIRCUMSTANCES. I HAD A SIMILIAR INSTANCE ABOUT A YEAR AGO WHEN THE CAR SURGED FORWARD WHILE I WAS STOPPED AT A INTERSECTION. MY FOOT WAS ON THE BRAKE AND I GOT THE CAR STOPPED. I CONTINUED TO DRIVE THE CAR AND DID NOT EXPERIENCE ANY FURTHER PROBLEMS. I THOUGHT IT MIGHT HAVE BEEN A STUCK ACCELERATOR LINKAGE THAT CLEARED. I'VE SINCE LEARNED THE NEWER VEHICLES ARE DRIVE BY WIRE CONTROLLED. THEIR IS NO DIRECT THROTTLE LINKAGE FROM THE GAS PEDAL. THE VEHICLE IS CURRENTLY AT A BUICK DEALERS BODY SHOP BEING REPAIRED.. THEIR SERVICE MANAGER STATED THEY WOULD READ THE COMPUTER CODES AND USE A SCAN TOOL TO DETERMINE WHAT CAUSED THE ACCIDENT. AN ACCIDENT REPORT WAS RECORDED BY THE LOCAL POLICE DEPARTMENT. *TR

AFTER MOMENTARILY PUTTING THE CAR IN PARK, AND THEN BACK INTO DRIVE, THE CAR WOULD ONLY MOVE A COUPLE INCHES AT A TIME AND AFTER 30 SECONDS OR SO, STOPPED MOVING ENTIRELY. VEHICLE WAS TOWED TO GARAGE, AND NEEDED TO HAVE THE TRANSMISSION REPLACED DUE TO DEFECTIVE WAVE PLATES. *TR