BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2012 BUICK VERANO- WEST BURLINGTON, IA
WHILE DRIVING AT 65 MPH IN THE RIGHT LANE OF A 4-LANE DIVIDED HIGHWAY, MY ENGINE QUIT, AND ALL GAUGES WENT DARK. I HAD STEERING, BRAKES, TURN SIGNAL AND HAZARD LIGHTS, AND TELEPHONE. I WAS LOSING SPEED, AND WAS UNABLE TO ACCELERATE. HOWEVER, I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY. I WAS NOT ABLE TO RESTART THE CAR. I PUT ON THE HAZARD LIGHTS AND USED MY CELL PHONE TO CALL THE DEALER. AFTER 10 - 15 MINUTES OF WAITING, I WAS ABLE TO RESTART THE CAR. A REPRESENTATIVE FROM THE DEALER HAD JUST ARRIVED AND FOLLOWED ME TO THE DEALERSHIP. THEY KEPT THE CAR OVERNIGHT. THEY COULD NOT DUPLICATE THE EPISODE, SO THEY RESET THE COMPUTER. I AM SUSPICIOUS THAT THE COMPUTER ACTIVATED THE ENGINE IMMOBILIZER FEATURE. THE ENGINE STALL WAS PRECEDED BY SEVERAL INSTANCES OF THE INTELLILINK SCREEN GOING DARK, AS THOUGH THE LIGHT BULB HAD BURNED OUT. *TR
Source: NHTSA WEB SITE -
2002 BUICK RENDEZVOUS- PORTLAND, OR
I PURCHASED THIS VEHICLE USED AND DAYS LATER IT WAS OVERHEATING. THE MAN I BOUGHT IT FROM SAID THAT IT JUST NEEDED A THERMOSTAT, APPROX. $300. REPAIR. TOOK IT TO MY MECHANIC AND TURNS OUT IT NEEDED AN ENTIRE HEAD GASKET. IT WAS A $1,500 REPAIR. I AM SEEKING A RECALL BE ISSUES SINCE THIS IS A COMMON ISSUE ON THIS YEAR, MAKE AND MODEL. *TR
Source: NHTSA WEB SITE -
2011 BUICK ENCLAVE- ST.ANSGAR, IA
THE DAY WE PURCHASED THIS VEHICLE, THE SERVICE AIR BAG LIGHT CAME ON WHEN WE TEST DROVE THE VEHICLE BUT THE SALES MAN ENSURED US THAT THEY COULD FIX THAT. WELL WE THOUGHT THEY DID AND KEEP SAYING THAT EVERYTIME WE LEAVE THE DEALERSHIP FOR THE SAME ISSUE. WE HAVE HAD OUR VEHICLE TO THE SHOP FOR THIS SAME 'SERVICE AIR BAG LIGHT' AT LEAST 10 TIMES SINCE NOVEMBER 25, 2011. VERY FRUSTRATING!! *TR
Source: NHTSA WEB SITE -
2007 BUICK LUCERNE- WATERTOWN, SD
I TOOK MY VEHICLE IN FOR NEW TIRES, OVER THE NEXT FEW DAYS I NOTICED MY TIRE LOOSING AIR. WENT BACK TO DEALERSHIP AND THEY REMOVED THE TIRE TO FIND THE RIM HAD CORROSION ON THE INSIDE. THEY HAD TO GRIND OUT THE CORROSION TO SEE IF THEY COULD GET THE TIRE TO SEAL. I BELIEVE THIS WEAKENED THE RIM. I NOTIFIED GM AND THEY WANT TO COST SHARE THE SAME TYPE RIMS. I BELIEVE THESE RIMS HAVE DEFECTIVE METAL AND SAID I WAS NOT WILLING TO PUT THE SAME RIMS ON. THEY DECLINED FURTHER POSSIBILITIES. THIS VEHICLE HAS ALWAYS BEEN GARAGED. I FEEL OTHERS SHOULD B E NOTIFIED OF THIS PROBLEM. THANK YOU, ANY HELP WOULD BE GREATLY APPRECIATED. *TR
Source: NHTSA WEB SITE -
2005 BUICK LACROSSE- CINCINNATI, OH
MY LOCAL BUICK DEALER REPLACED THE STEERING RACK ON MY 2005 BUICK LACROSSE CXL ON WEDNESDAY, OCTOBER 17, 2012. THE SYMPTOMS INCLUDED A LOUD WHINE WHEN ACCELERATING AFTER A LEFT TURN. A SEAL IN THE STEERING RACK LEAKED, AND THE POWER STEERING FLUID LEAKED INTO THE BOOT, BUT NOT ON TO THE GROUND. GM REFUSES TO PAY FOR THIS PROBLEM, AND I FEEL THAT IT IS A POTENTIAL SAFETY ISSUE. I BELIEVE THAT THIS STEERING RACK MAY BE COMMON TO BUICK REGAL, PONTIAC GRAND PRIX, AND CHEVROLET IMPALA. I AM THE ORIGINAL OWNER OF THIS CAR. *TR
Source: NHTSA WEB SITE -
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2006 BUICK LACROSSE- NORMAL, IL
WHILE DRIVING ON A THREE LANE HIGHWAY, THE 2006 LACROSSE ENGINE STOPPED. I WAS ABLE TO CROSS TWO LANES AND PARK ON THE SHOULDER. TOWED TO A MECHANIC AND HE SPENT 1/2 HOUR LOOKING FOR PROBLEM. TESTED AND NO CODES. MOVED THE CONNECTION AT THE DISTRIBUTOR MODULE AND THE PROBLEM WAS SOLVED. TRIED TO MAKE IT FAIL AGAIN BY MOVING, UNPLUG AND PLUGGING THE CONNECTION. I DROVE HOME AND IT HAS NOT HAPPENED AGAIN. *TR
Source: NHTSA WEB SITE -
2011 BUICK LACROSSE- PIGEON, MI
WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR
Source: NHTSA WEB SITE -
2010 BUICK LACROSSE- RED SPRINGS, NC
I TRAVEL THIS HIGHWAY EVERYDAY GOING AND COMING HOME. THE ROAD CREW WAS WORKING ON REPAIRING THE ROAD. THE TAR THAT THEY WAS PUTTING DOWN GOT ON MY CAR. I TRIED TO WASH IT OFF BUT THE TAR WOULD NOT COME OFF. SO A ROAD CREW MEMBER TOLD ME WHO TO CONTACT. I HAVE BEEN CALL THEM FOR A MONTH NOW AND NEVER GOT A ANSWER UNTIL TODAY 10/25/12 @11:47 A.M. *TR
Source: NHTSA WEB SITE -
2011 BUICK LACROSSE- CLARKSTON, MI
FRONT LEFT TIRE AND RIM CAME OFF. SPOKE OF THE WHEEL REMAINED. LEFT REAR TIRE BLEW. FRAGMENTS FROM LEFT FRONT WHEEL PIERCED TIRE. POLICE REPORT 31-798-12... UPDATED 11/07/12 *BF
Source: PORTABLE SAFETY COMPLAINT FORM -
2004 BUICK RENDEZVOUS- LAKE RONKONKOMA, NY
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY AND WITHOUT WARNING. OFTEN TIMES, THE VEHICLE WOULD BE RESISTANT TO RESTARTING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 05V157000 (ELECTRICAL SYSTEM: IGNITION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED. THE FAILURE AND THE CURRENT MILEAGES WERE 99,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE