BUICK Complaints

2006 BUICK LACROSSE. CONSUMER STATES INJURY AND ACCIDENT DUE TO A MECHANICAL ANOMALY STATING VEHICLE REVERSED ON ITS OWN. THE CONSUMER STATED SHE PUT THE GEAR IN PARK, OPENED THE DOOR AND LEFT IT OPEN WHILE SHE WALKED APPROXIMATELY EIGHT STEPS. AS THE CONSUMER TURNED AROUND, SHE SAW THE VEHICLE TRAVELING BACKWARDS AND RAN TO STOP IT. SOON, THE VEHICLE WAS IN THE MIDDLE OF THE STREET AND SHE REALIZED SHE COULDN'T GET IN THE VEHICLE, BUT AT THAT POINT THE DOOR APPARENTLY HIT THE CONSUMER AND KNOCKED HER TO THE PAVEMENT. THE INJURY RESULTED IN A CONCUSSION WHICH EVENTUALLY REQUIRED BRAIN SURGERY TO REMOVE A HEMATOMA. *JB

TL* THE CONTACT OWNS A 2006 BUICK TERRAZA. THE CONTACT STATED THAT THE STABILITY CONTROL WARNING LIGHT ILLUMINATED, CAUSING THE BRAKES TO ACTIVATE WITHOUT WARNING. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD BECOME DIFFICULT TO CONTROL. THE DEALER MADE THREE ATTEMPTS TO DUPLICATE THE FAILURE BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO RECALIBRATED THE VEHICLE HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 65,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

BODY CONTROL MODULE WENT OUT. HAD TO FIND THE ANSWER ON GOOGLE SO THE DEALER COULD FIX IT (HEADLIGHTS AND DASH CONTROLS WENT ON AND OFF WHILE DRIVING AT NIGHT) $650 FRONT SEAT INOP DEALER STILL DOES NOT KNOW WHAT'S WRONG $? GAS GAUGE INOP DEALER STILL DOES NOT KNOW WHAT'S WRONG $? CATALYTIC CONVERTER WENT OUT THIS MONTH ALSO COST $850 WATER PUMP $25 O2 SENSOR BANK 1 AND 2 - $145 MASS AIR FLOW SENSOR- $104 FUEL FILTER- $11 STEERING RACK AND PINION- $195 TOTAL $1980 ALL THESE THINGS HAPPENED IN ONE MONTH. I HATE THE BUICK RENDEZVOUS. GETTING RID OF AS SOON AS I CAN. *TR

I FILED A COMPLAINT WITH THE ATTORNEY GENERAL WHO IN TURN REFERRED ME TO YOU (NHTSA). HOWEVER, I FILED A COMPLAINT WITH NHTSA TWO WEEKS BEFORE I FILED WITH THE ATTORNEY GENERAL. HERE IS A COPY OF THE COMPLAINT: MY 2001 BUICK REGAL CAUGHT ON FIRE IN AUGUST 2011 AFTER A SHORT DRIVE TO THE GAS STATION. IN APRIL 2009, BUICK ISSUED A SAFETY RECALL ON MY CAR STATING THERE HAVE BEEN ENGINE COMPARTMENT FIRES. I WAS TOLD I WAS ENTITLED TO A "FREE" AND "EFFECTIVE" REMEDY FOR MY CAR. I TOOK MY CAR TO [XXX]TO HAVE THE "FIX" COMPLETED ON JANUARY 14, 2010. THE REPAIR WAS OBVIOUSLY NOT "EFFECTIVE" AS MY CAR STILL CAUGHT ON FIRE JUST AS DESCRIBED IN THE RECALL. I CALLED BUICK AND FILED A CLAIM WHICH WAS DENIED WITHOUT ANYONE COMING TO LOOK AT MY CAR OR ANYTHING. THE CLAIMS DEPARTMENT STATED THAT THEY WERE DENYING MY CLAIM BECAUSE THE CALIFORNIA BREACH OF WARRANTY STATUTE WAS UP AND THEY ONLY HAD TO FIX THE CAR IF IT WAS WITHIN THE FIRST FOUR YEARS FROM THE DATE THE CAR WAS ORIGINALLY PURCHASED. THIS MAKES NO SENSE AS THE SAFETY RECALL WAS ISSUED EIGHT YEARS AFTER THE CAR WAS ORIGINALLY PURCHASED. FURTHERMORE, FEDERAL LAW STATES THAT IF A SAFETY ISSUE IS DISCOVERED WITHIN TEN YEARS OF THE CAR BEING PURCHASED THE OWNER IS ENTITLED TO A FREE AND EFFECTIVE REMEDY. AGAIN, THE REMEDY FOR MY CAR WAS OBVIOUSLY "NOT EFFECTIVE!" I THEN ASKED BUICK WHAT IF I HAD BEEN IN THE CAR WITH MY KIDS WHEN IT CAUGHT ON FIRE OR WHAT IF IT HAD BEEN PARKED IN MY GARAGE AND MY HOUSE CAUGHT ON FIRE? THEIR RESPONSE WAS, "WELL, THAT DIDN'T HAPPEN SO I'M NOT GOING TO DISCUSS IT." SO BASICALLY, I'M LEFT TO ASSUME THAT I WOULD HAD TO HAVE BEEN BURNED IN THAT CAR BEFORE BUICK WOULD ACCEPT RESPONSIBILITY FOR THEIR ILL MANUFACTURED CAR? THAT HARDLY SEEMSRIGHT. I STILL OWE $400 ON A CAR I CAN'T DRIVE. THIS IS WRONG ON SO MANY LEVELS. PLEASE, PLEASE HELP ME. THANK YOU SO MUCH FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 BUICK TERRAZA. CONSUMER STATES THE RIGHT SIDE AUTOMATIC SLIDING DOOR CLOSES AND POPS OPEN WITHOUT HUMAN INTERACTION *TGW THE CONSUMER STATED SHE HAS BEEN TO THREE DIFFERENT DEALERSHIPS AND VARIOUS COMPONENTS WERE REPLACED. HOWEVER, THE PROBLEM IS STILL ONGOING. *JB

I HAVE A 2004 BUICK RAINIER. SPEEDOMETER IS SAYING 120MPH WHEN ONLY GOING 25. IT WOULD ADJUST ITSELF FOR A DAY BUT THEN IT WAS ALL OVER THE PLACE AND NOW STAYING AT 120 MORE OFTEN. THIS STARTED AT THE END OF MAY. FOR A FEW YEARS NOW THE HATCH WINDOW LOCK IS A PROBLEM. CAN'T OPEN IT BECAUSE I HAVE AN ISSUE WITH GETTING IT LOCKED AGAIN WITHOUT SLAMMING IT. HAVE ALSO HAD CONDENSATION IN MY HEAD AND REAR LIGHTS SINCE I'VE GOTTEN IT. WHY THEY HAVE YET TO RECALL ABOUT THE SPEEDOMETER IS CRAZY. THIS IS A SAFETY ISSUE ESPECIALLY WHEN CHILDREN OR THE ELDERLY ARE INVOLVED! THE COST TO FIX THE CLUSTER ALONE IS 455.80$ (CHEAPEST). THIS SHOULD NOT BE MY RESPONSIBILITY WHEN MOST, IF NOT ALL, OF THE RAINIERS ARE ALL MALFUNCTIONING IN THE SAME WAY. *TR

INSTRUMENT CLUSTER/SPEEDOMETER DOES NOT DISPLAY CORRECT SPEED. SPEEDOMETER FLUCTUATES FROM 0 TO 100MPH AT VARIOUS SPEEDS. *TR

TL* THE CONTACT OWNS A 1996 BUICK PARK AVENUE WITH BRIDGESTONE INSGINIA TIRES, SIZE: P225 60 RX16. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WOULD WEAR PREMATURELY. THE TIRES WERE NOT ROTATED. THE FAILURE MILEAGE OF THE VEHICLE WAS 200,000 AND THE TIRE FAILURE MILEAGE WAS 10,000. .. UPDATED 11/25/11 *BF UPDATED 12/12/11 THE CONSUMER WANTS TO CANCEL HIS COMPLAINT. 02/06/12

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WATER WAS LEAKING FROM THE SUNROOF ONTO THE INSTRUMENT PANEL AND WAS AFFECTING THE BLOWER MOTOR. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD POSSIBLY CAUSE AN ELECTRICAL FAILURE. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 72,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT EACH TIME THE STEERING WHEEL WAS TURNED TO IT EXHIBITED AN ABNORMALLY LOUD RUBBING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE DEFECT. THE DEALER ADVISED THAT THEY WERE AWARE OF THE DEFECT, BUT DID NOT HAVE A SOLUTION IN CORRECTING THE FAILURE AT THAT TIME. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 25,000.