BUICK Complaints

There is a safety issue with the airbag and there is no remedy offered by the dealer / manufacturer.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buick Enclave. The contact stated that while driving uphill, the messages "Service Stabili-trak" and "Traction Control Off" messages were displayed, and the vehicle lost motive power and stalled. The vehicle was later driven to the local mechanic, but the cause of the failure was not determined. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 109,000.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I initially received the recall for this vehicle over 2 years ago. GMC has still failed to fix the problem with the air bags on this vehicle. It has been documented that these airbags have not only caused injury but deaths as well. I feel 2 years is too long to wait for the recall to be addressed. I have called multiple times over the 2 years to see if my recall could be addressed and I am told each time that they cannot fix the problem at this time.

Check engine light illuminated due to transmission clutch not being adequate in manufacturing. Transmission causes motor to shudder due to clutches slipping. Whether in automatic or manual, when accelerating in low RPM, the entire car begins to shudder instead of downshifting. Transmission has been replaced twice, with no corrections. Happens every time the car is driven.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2016 Buick Encore VIN [XXX] approximately 60,000 miles. The vehicles turbo had a catastrophic failure pushing oil into the engine, and the catalytic converter causing extensive damage to both. The description from the first mechanic shop, I took it to descripted it as the turbo exploded, spewing oil everywhere. Buick knows the turbo engine is faulty and they issued a 'special' warranty, however the warranty doesn't cover the damage caused by their faulty turbo engine. There wasn't anything I could've done to prevent this. In fact, the GM dealership replaced the turbo and that turbo failed and had to be replaced. I've been asked to cover the cost of repairing the engine, catalytic converter and clean the oil that sprayed the engine compartment. In hindsight, Buick should've issued a full recall on the turbo. They made a business decision not to recall the turbo, but they need to accept responsibility. Living in rural Northern Wisconsin, we are fortunate that this didn't happen in the winter. The resolution I seek is GM/Buick accept responsibility and cover the total cost of repair. This isn't directed at any of the GM/Buick employees I've dealt with, they have all been courteous and professional. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the message "Service Air Bags" was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.