BUICK Complaints

TL* THE CONTACT OWNED A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL VIA AMBULANCE TO TREAT SERIOUS INJURIES. A POLICE REPORT WAS FILED AND THE CONTACT WAS THE ONLY PERSON REPORTED INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE LOT. THE FAILURE WAS NEVER DIAGNOSED. THE FAILURE AND CURRENT MILEAGE WAS 28,248. UPDATED 5/24/11 *CN UPDATED 06/03/11

I HAVE HAD TWO FAILURE INCIDENTS WITH THE JACK AND THE LUG WRENCH THAT CAME WITH MY VEHICLE FROM BUICK. APPROXIMATE 1 YEAR AGO I WAS USING THE JACK FOR THE FIRST TIME AND IT CAME APART WITH THE VEHICLE RAISED ON IT. BUICK REPLACED THE JACK. I WAS USING THE REPLACEMENT JACK FOR THE FIRST TIME LAST WEEK AND THE ORIGINAL LUG WRENCH SPLIT AT THE SOCKET END. THIS WAS THE SECOND TIME THIS WRENCH WAS USED. I AM CONCERNED THERE IS SOMETHING WRONG WITH THE JACK/WRENCH DESIGN OR METAL IT IS MADE OUT OF. I HAVE CONTACTED BUICK ABOUT THE PROBLEM BUT HAVE NOT HEARD BACK FROM THEM. *TR

PURCHASED CAR 04/20/2006. IN JULY '09 USED CAR DEALER REPLACED INTAKE GASKET SET. (THEIR COST) IN JUNE '09 REPLACED CATALYTIC CONVERTOR & THERMOSTAT (MY EXPENSE) AUGUST '10 SAME MECHANIC REPLACED INTAKE MANIFOLD GASKET (MY EXPENSE) ODM 53405 DEC '10 I DISCOVERED ON INTERNET THERE WAS A RECALL FOR THESE PROBLEMS. CONTACTED BUICK AND JULIAN DELCOUR, VICE PRESIDENT SAID THE PROBLEMS HAD BEEN REPAIRED IN 2001 BUT UNABLE TO PROVIDE ME WITH DOCUMENTATION. NOTE: RECALL ID#56853 DATED 2/24/2004 RELATED TO FUEL SYSTEM. SEAT BELT RECALL WAS IN 2000. DELCOUR DECLINED MY REQUEST FOR REPAYMENT OF REPAIRS MADE AT MY EXPENSE. THEY NEVER RESPONDED TO ME IN WRITING, ONLY PHONE CONVERSATIONS. MY ANSWERING MACHINE RECORDED HIS LAST CALL TO ME REGARDING THE NON-PAYMENT OR RELEASE OF RECORDS. QUESTIONS TO YOU: 1-WHY COULDN'T HE PROVIDE PROOF OF REPAIRS MADE AND UNABLE TO PROVIDE THIS TO ME, I THEN AM UNDER THE IMPRESSION THAT THEY HAVE NO PROOF. 2-SHOULDN'T THEY BE HELD RESPONSIBLE AND PAY FOR MY EXPENSES? I HAVE DOCUMENTED EVERYTHING RELATED TO THIS PROBLEM AND WOULD BE ABLE TO FURNISH YOU COPIES. HOPEFULLY, THIS PROBLEM CAN BE RESOLVED WITH YOUR ASSISTANCE AND I WILL BE SENT A CHECK IN THE AMOUNT OF $931.21 PLUS $100 FOR TWO TOWING CHARGES FROM BUICK.

COULD NOT UNDERSTAND WHY MY 2008 BUICK LACROSSE COULD NOT HANDLE LOW SPEED SNOW AND ICE ISSUES WITHOUT MY REAR END SWAYING. I REPLACED THE ALL THE TIRES AND STILL HAD ISSUES WITHREAR SWAYING ON SNOW AND ICE OVER 30 MILES PER HOUR. *TR

TL*THE CONTACT OWNS A 2006 BUICK TERRAZA. THE CONTACT STATED THAT WHEN THEY APPLIED THE BRAKES, THE BRAKE PEDAL WAS RESISTANT, THEN RELEASED AND EXTENDED TO THE FLOOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS SOFTWARE THAT CAUSED THE BRAKING SYSTEM TO DELAY. THE CONTACT WAS NOT TOLD THAT THE SOFTWARE FAILED. THE VEHICLE ALSO INTERMITTENTLY FAILED TO START AND THE CONTACT WAS TOLD THAT IT WAS ALSO BECAUSE OF THE SOFTWARE. THE CONTACT WAS CONCERNED THAT THERE WAS A CENTRAL ISSUE WITH THE COMPUTER IN THE VEHICLE. THE FAILURE MILEAGE WAS 72,150 AND THE CURRENT MILEAGE WAS 82,000. UPDATED 05/24/11*LJ THE ALSO STATED THE LEFT SIGNAL LIGHT WAS REPLACED THREE TIMES AND THE OIL LEVEL WAS CONSTANTLY LOW. UPDATED 05/26/11

THE DASHBOARD ON MY 2001 BUICK LESABRE IS BUCKLING BETWEEN THE WINDSHIELD AND THE STEERING WHEEL. *TR

BOUGHT MY BUICK 2002 RENDEZVOUS A YEAR AGO WITH ONLY 45,000 MILES ON IT GIVE OR TAKE. IT WAS GREAT UNTIL ABOUT 6 MONTHS INTO OWNING IT WHEN ALL OF A SUDDEN THE LIGHTS WOULD FLASH OFF DRIVING AT NIGHT (VERY UNSAFE) THEN WHEN I WOULD GO TO TURN OFF THE VEHICLE THE LIGHTS WON'T SHUT OFF AT ALL... THEY WOULD FLASH AND CARRY ON THE WHOLE TIME I WAS DRIVING. THEN THE SERVICE ENGINE LIGHT CAME ON AND THEN THE SECURITY LIGHT. ONE DAY THE LOCKS STARTED CLICKING ON AND OFF....THE RADIO LOCKED UP.. THE AIR CONDITIONING WON'T WORK... THE HORN STAYS ON SO LOUD IT IS DEAFENING AND FRIGHTENING TO ALL CARS AROUND YOU... IT IS SO LOUD YOU CAN'T HARDLY STAND IT... IT WON'T SHUT OFF.. WENT TO BUICK DEALER THEY SAID IT WOULD COST PROBABLY CLOSE TO 1000 TO FIX... TIL THEY DIAGNOSED IT... ANOTHER GARAGE COULDN'T EVEN FIGURE OUT HOW I WAS GOING TO SHUT OFF THE LIGHTS... I TOLD THEM TO PLEASE DISCONNECT THE BATTERY CABLE TO AT LEAST RESET IT...MY SON IS A MECHANIC AND ASKED AROUND AND FOUND OUT IT IS A COMMON PROBLEM WITH THIS BUICK MODEL AND YEAR AND IS THE BODY CONTROL MODULE AND HAPPENS A LOT IN GM VEHICLES. THIS IS A VERY DANGEROUS THING.. LIGHTS GOING OFF WHILE DRIVING.. LIGHTS STAYING ON TO CAUSE BATTERY TO DIE... HORN BLOWING SO LOUDLY..IT IS UNBELIEVABLE. AND THERE IS NO RECALL.. THIS IS SO WRONG. WHEN YOU RESEARCH ONLINE YOU SEE MANY OWNERS WITH THESE SAME ISSUES... TO ME THIS IS A SAFETY CONCERN AND NOT RIGHT THAT PEOPLE WHO MAY NOT HAVE THE MONEY TO FIX THIS ARE STUCK WITH IT AND ARE UNSAFE. GM KNOWS THAT THIS PART IS GOING OUT A LOT IN THEIR VEHICLES AND THEY DO NOT RECALL IT. I FEEL THIS IS A HUGE SAFETY CONCERN... ALL OF THE THINGS THAT FLASH IN THE VEHICLE ON AND OFF ARE VERY DISTRACTING WHILE YOU ARE DRIVING.. ESPECIALLY HAVING NO LIGHTS. *TR

TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN. THE CONTACT STATED THAT WHEN ATTEMPTING TO OPEN OR LOCK THE DOOR WITH THE KEY OR KEY FOB, THE ACTUATOR WOULD MOVE UP AND DOWN AS IF THE VEHICLE WAS LOCKING BUT THE DOOR WOULD NOT UNLOCK. THE FAILURE AND CURRENT MILEAGE WAS 76,000. UPDATED 05/26/11

ABOUT 6 WEEKS AGO THE BRAKES STARTED MAKING A SOUND AND SLIPPING DOWN TO THE FLOOR WHEN APPLIED. THE SERVICE TRACTION SYSTEM JUST CAME ON., *TR

THE DASH-COVER HAS BUBBLED UP IN THE FRONT, CAUSING A SLIGHT VISIBILITY PROBLEM BUT WHAT I'M MORE WORRIED ABOUT IS THAT AS THIS SPREADS THE AIRBAGS MAY DEPLOY. IT IS ALSO A VERY NOTICEABLE APPEARANCE ISSUE. *TR