2010 CADILLAC CTS Complaints

PASSENGER AIRBAG SENSOR LIGHT REMAINS LIT AT ALL TIMES. LIGHT IS SUPPOSED TO GO OFF AFTER SYSTEM CHECK. MANUAL SAYS SENSORS NEEDS TO BE SERVICED OR INJURY MAY OCCUR DURING ACCIDENT DUE TO AIRBAG FAILURE. ACCORDING TO INTERNET CADILLAC FORUMS, MANY DRIVERS ARE EXPERIENCING THIS SAME PROBLEM AND DEALERS ARE TELLING THEM "IT IS NORMAL" OR CHARGING OVER $600 TO REPLACE SENSOR THAT MAY OR MAY NOT FIX PROBLEM. THIS IS VERY SIMILAR TO THE RECALL FOR 2003-2008 CTS'S FOR THE SAME PROBLEM. EVEN OLDER CTS'S ARE EXPERIENCING A RETURN OF THE PROBLEM AND DEALERS WON'T FIX THEM SAYING THE PROBLEM WAS ALREADY FIXED IN THE RECALL. HOW CAN GM SAY A RECALL WAS SUCCESSFUL WHEN IT DIDN'T FIX THE PROBLEM IN THE CARS IDENTIFIED AND NEWER CARS ARE HAVING THE SAME PROBLEMS.? *TR

ON 6 JUNE, 2013 WHILE DRIVING ON M59 IN MICHIGAN AND APPLYING THE BRAKES, MY KNEE MADE CONTACT WITH THE REMOTE FOB, CAUSING THE IGNITION KEY TO MOVE FROM THE "ON" POSITION TO "ACCESSORY" MODE. THE ENGINE STOPPED RUNNING AND I HAD TO STEER AND BRAKE THE VEHICLE WITHOUT POWER ASSIST TO THE SHOULDER OF THE ROAD. I PUT THE VEHICLE IN PARK AND RESTARTED WITHOUT INCIDENT. THE SAME SITUATION OCCURRED IN JANUARY 2014 WHILE DRIVING ON I-75 TO FLORIDA. IN BOTH CASES I INFORMED MY DEALER (LAFONTAINE CADILLAC IN HIGHLAND, MICHIGAN). THE RESPONSE WAS THAT THEY HAD NOT RECEIVED ANY SIMILAR COMPLAINTS AND THEY COULD DO NOTHING ABOUT IT. I INFORMED GM OF THE ISSUE AND THEY ARRANGED TO HAVE THE VEHICLE EXAMINED TODAY, 1 APRIL, 2014. I JUST RECEIVED A CALL FROM THE DEALERSHIP INFORMING ME THAT THE IGNITION SWITCH MET SPECIFICATIONS. WHETHER OR NOT IT DID (AND TO WHICH SPECIFICATION) IS ACADEMIC. THIS IS A SAFETY ISSUE! WHILE I WAS ABLE TO MANHANDLE THE STEERING AND BRAKING, I DOUBT THAT MY WIFE WOULD BE ABLE TO. *TR

SPORADICALLY, A "SERVICE AIR BAG" WARNING COMES ON WHEN ENGINE IS RUNNING. ALSO, IN A FEW INSTANCES, THE AIRBAG READINESS LIGHT HAS STAYED ON AFTER COMPLETION OF THE BRIEF SYSTEM CHECK WHICH OCCURS WHEN THE ENGINE IS STARTED. THE DEALERS SERVICE DEPARTMENT REVIEWED THE MATTER AND FOUND THAT THE HISTORY CODE FOR THE PASSENGER SEAT AIR BAG "CLEARED CODES", INDICATING THAT AIR BAG IS IN WORKING ORDER. IT RECOMMENDED THAT IF THE SERVICE WARNING AND READINESS LIGHT WERE ON FREQUENTLY, THE PASSENGER SEAT AIR BAG SHOULD BE REPLACED AT A COST OF $912. I DO NOT KNOW WHY THE DEALER FOCUSED ONLY ON THAT ONE AIR BAG. THIS ISSUE SOUNDS LIKE THE PROBLEM FOR WHICH GM RECENTLY RECALLED CERTAIN SPORT UTILITY VEHICLES FOR YEARS INCLUDING 2010, OUR MODEL YEAR. I BELIEVE IT SHOULD BE DETERMINED WHETHER THAT RECALL SHOULD BE EXTENDED TO COVER ADDITIONAL VEHICLES, INCLUDING OURS. UPDATED 04/08/14

SINCE PURCHASING THIS CERTIFIED PRE-OWNED VEHICLE, I HAVE NOTICED THAT THE CAR'S ENGINE HAS AN INTERMITTENT TENDENCY TO SUDDENLY REV OR IDLE VERY HIGH WHILE MY FOOT IS ON THE BRAKE AND I AM IN THE PROCESS OF SLOWING DOWN, STOPPING, OR PULLING INTO A PARKING APACE. THE CAR LURCHES FORWARD AND IS ONLY CONTROLLED DURING THOSE TIMES BY APPLYING A GREAT DEAL OF PRESSURE ON THE BRAKE UNTIL THE IDLE RETURNS TO NORMAL AND THE CAR STOPS TRYING TO LURCH FORWARD. I HAVE TAKEN THE CAR BACK TO THE SERVICE DEPT. OF THE DEALERSHIP EACH TIME (AT LEAST FIVE TIMES OR MORE), BUT THE PROBLEM HAD NOT BEEN DUPLICATED UNTIL THE SHOP FOREMAN DROVE IT ONE DAY AND WAS ABLE TO EXPERIENCE THE PROBLEM. HE REPLACED THE THROTTLE BODY, BUT THE PROBLEM CONTINUES. I COMPLAINED TO GM AND TO THE VIRGINIA BETTER BUSINESS BUREAU BECAUSE I DIDN'T FEEL ENOUGH WAS BEING DONE TO RESOLVE THE PROBLEM. INITIALLY, GM IGNORED ME AND OFFERED NO RESPONSE. WHEN THE BBB BECAME INVOLVED, I DID GET A GM RESPONSE. THE BBB SUGGESTED THE INSTALLATION OF A VEHICLE DATA RECORDER ("BLACK BOX") TO HELP IN THE DETECTION OF THE PROBLEM. I RECORDED THREE SEPARATE INCIDENTS ON THE RECORDER. STILL, THE DEALERSHIP ATTEMPTED TO POINT THE FINGER OF FAULT AT ME, STATING THAT I MUST BE DRIVING WITH MY FEET ON BOTH PEDALS AT THE SAME TIME! I DO NOT PRACTICE SUCH DRIVING HABITS AND TOLD THE BBB SO. SINCE THE VEHICLE SHOWED NO FURTHER PROBLEMS FOR A COUPLE OF DAYS, THE BBB SUGGESTED I CLOSE THE FILE AND MAYBE REOPEN LATER -- IF MY MILEAGE QUALIFIES TO HAVE THE CASE REOPENED. I SENSE THE BBB'S RESIGNATION TO SUPPORT GM AND THE DEALER, DESPITE THE FACT THAT I HAVE ALL OF THE NECESSARY DOCUMENTATION TO SUPPORT MY CLAIMS. I HAVE BECOME EXTREMELY FRUSTRATED AND VERY NERVOUS ABOUT THIS POTENTIALLY DANGEROUS DEFECT, AND NOTHING IS BEING DONE ABOUT IT. I AM HOPING THAT YOU CAN HELP RESOLVE THIS. *TR

SERVICE BRAKE ASSIST, ALL WHEEL DRIVE OFF, SERVICE STABILITRAK, SERVICE TRACTION CONTROL WARNING LIGHTS CAME ON REPETITIVELY WHILE DRIVING ON A CURVED (RIGHT) ENTRANCE RAMP ONTO LOCAL EXPRESSWAY MOVING AT ABOUT 25 MPH. CALLED ONSTAR, THEIR DIAGNOSTICS SHOWED NO ISSUES. WILL TAKE TO DEALER. OPENING CASE TO BEGIN ONGOING REPORT OF THIS SAFETY ISSUE. *TR

THE TAIL LIGHT LENS DO NOT FIT PROPERLY. THEY WARP OUT AT THE TOP ENDS, CAUSING VERY SHARP PROTRUSIONS THAT CAN CATCH YOUR HAND WHEN WASHING OR WIPING THE VEHICLE. THESE WERE REPLACED WITH NEW ONES AT THE DEALERSHIP. HOWEVER, AFTER A FEW MONTHS THE SAME CONDITION HAS RE-OCCURRED. THIS IN MY OPINION IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED BY MANUFACTURE. I HAVE MANAGED TO CUT MY HAND ON MORE THAN ONE OCCASION BECAUSE OF THIS CONDITION. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT BACKED OUT OF THE DRIVEWAY, PLACED THE VEHICLE IN DRIVE, WHEN IT SUDDENLY ACCELERATED INDEPENDENTLY. THE CONTACT DEPRESSED THE BRAKE PEDAL CONTINUOUSLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THE CONTACT THAT THE POWER BRAKE BOOSTER AUXILIARY PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECURRED. THE TECHNICIANS INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT A FUSE TO THE AUXILIARY VACUUM PUMP FAILED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 21,877. UPDATED 9/17/12 *CN UPDATED 09/21/2012 *JS

I USED THE REMOTE TO OPEN THE POWER LIFTGATE. I LEANED INTO THE BACK OF THE WAGON TO RETRIEVE SOMETHING, AND THE LIFTGATE CRASHED DOWN ONTO MY BACK. IT LIFTED BACK UP, AND THEN CRASHED DOWN AGAIN. I WAS ABLE TO GET OUT OF THE WAY, AND THE PROCESS WAS REPEATED UNTIL I MANUALLY SLAMMED THE LIFTGATE CLOSED. I OPENED IT AGAIN WITH THE REMOTE, AND THE SAME PROCESS OCCURRED. I CHANGED THE SETTING OF THE LIFTGATE TO MANUAL AND LIFTED IT MYSELF, AND AGAIN IT CRASHED DOWN. IT BRUISED MY BACK AND SHOULDER, BUT COULD HAVE DONE GRIEVOUS HARM TO SOMEONE ELSE. I AM TAKING IT TO THE DEALER TOMORROW. *TR

I WAS DRIVING TO WORK AND THE CAR MADE A LOUD KNOCKING NOISE I PULLED OVER AND THE ENGINE SHUT OFF. I CALLED TO BE TOWED BACK TO DEALER WHERE WE BOUGHT THE CAR AND LATER THAT DAY I CALLED THEM AND THEY SAID THE ENGINE LOCKED UP. THE DEALER CALLED GM AND THEY WERE TOLD TO REBUILD THE ENGINE. THIS IS NOT ACCEPTABLE. THE CAR HAS ABOUT 33,000 MILE ON IT. WE HAVE HAD ALL MAINTANCE SERVICE PROFORMED BY THE DEALER. WHAT ARE OUR OPTIONS? *TT

PASSANGER SIDE SUNVISOR WIRING CAUGHT ON FIRE AND BURNT SOME OF CEILING UPHOLSTERY AND MELTED PLASTIC TRIM AROUND SUN ROOF . *TT