2003 CADILLAC DEVILLE Complaints

TL*THE CONTACT OWNS A 2003 CADILLAC DEVILLE. IN OCTOBER OF 2008, AFTER BEING PARKED FOR APPROXIMATELY TWENTY MINUTES, THE VEHICLE ROLLED BACKWARDS INTO A PARKED VEHICLE. THERE WAS NO PRIOR WARNING OF BRAKE FAILURE AND NO INJURIES. THREE WEEKS AGO, THE VEHICLE DISAPPEARED AFTER BEING PARKED FOR AN HOUR. THE CONTACT ORIGINALLY SUSPECTED THAT THE VEHICLE HAD BEEN STOLEN. HE LOOKED APPROXIMATELY 35 YARDS DOWN THE STREET AND NOTICED A CROWD OF PEOPLE AND THE POLICE. THE VEHICLE HAD ROLLED DOWN THE STREET, BUT DID NOT STRIKE ANYTHING OR ANYONE. THE VEHICLE WAS TAKEN IN FOR SERVICE AND THE CONTACT WAS INFORMED THAT THE VEHICLE HAD IMPROPER SPRING TENSION AND THE PARKING PAWL WAS NOT ENGAGING AS DESIGNED. THE VEHICLE WAS REPAIRED, BUT THE CONTACT FEELS THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND WOULD LIKE ASSISTANCE. THE FAILURE MILEAGE WAS 39,000. UPDATED 05/27/09. *LJ THE DEALER FOUND THE PAARKING PAWL WAS NOT ENGAGING CORRECTLY. THE DALER REPLACED THE SPRING AND PARKING PAWL. UPDATED 05/28/09.*JB

TL*THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING 30MPH, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT CAME ON. THE CONTACT HAD DIFFICULTY DRIVING OUT OF THE MIDDLE LANE; HOWEVER, HE WAS ABLE TO RESTART THE VEHICLE. THE DIAGNOSIS WAS TO REPLACE THE CRANK SHAFT SENSOR AT HIS OWN EXPENSE OF $328. THE CONTACT DOESN'T WANT TO ASSUME THE REPAIR COST. THE CONTACT STATED THAT HE WILL NOTIFY THE MANUFACTURER FOR REIMBURSEMENT. THE FAILURE MILEAGE WAS 81,836.

REGULATORS IN 2 OF MY WINDOWS AT DIFFERENT TIMES IN MY 2003 CADILLAC DEVILLE. COST OVERY $600 EACH TIME. THE LAST TIME WAS 4/22/08. *TR

THE REAR WINDOW REGULATOR (PART 10393233) OF MY CADILLAC DEVILLE 2003 FAILED TO RAISE/LOWER WINDOW. THIS WINDOW WAS RARELY OPENED, SO THE PART SHOULD NOT HAVE WORN. THE PART WAS REPLACED BY A GM CADILLAC DEALER AT A COST OF $681.74 PLUS TAX. THE PART COST $483.74. *TR

DEAR SIR: I'D LIKE TO STATE THAT I'VE BEEN A LOYAL CADILLAC OWNER FOR MANY YEARS. AFTER SPEAKING TO CADILLAC CUSTOMER ASSISTANCE TODAY REGARDING AN ISSUE THAT I HAVE WITH MY 2003 CADILLAC DEVILLE. IT HAS BECOME APPARENTLY CLEAR THAT CADILLAC LIKES SELLING HIGH PRICED LUXURY VEHICLES BUT HAS NO INTENTIONS ON STANDING BEHIND THE PRODUCTS THAT THEY SELL. LET ME ASK YOU THIS? HOW DOES CADILLAC ALLOW A DEFECTIVE SAFETY PART BASICALLY TO BECOME UNAVAILABLE FOR A PERIOD OF 6 MONTHS? I'M REFERRING TO THE THIRD BRAKE LIGHT ON CADILLAC DEVILLE MODEL YEAR 2003. HERE IN NH IT'S A MOVING VIOLATION SUBJECT TO NH LAW SAF-C 3215.04 TO DRIVE SUCH VEHICLE KNOWING THAT THE THIRD BRAKE LIGHT DOES NOT FUNCTION. CADILLAC'S REMEDY WAS TO ORDER THE PART (WHICH I DID THROUGH AUTHORIZED DEALER IN MANCHESTER NH) AND WAIT UNTIL IT COMES IN AND IN THE MEANTIME DRIVE THE VEHICLE KNOWING THAT I'M IN VIOLATION OF NH STATE MOTOR VEHICLE SAFETY LAWS. HOW MANY VIOLATIONS OR ACCIDENTS COULD POSSIBLY HAPPEN BECAUSE OF MY FAULTY EQUIPMENT DURING A SIX MONTH TIME PERIOD. DO YOU KNOW? I CERTAINLY DON'T. HOWEVER, I DO KNOW THAT I WILL PERSONALLY HOLD GENERAL MOTORS RESPONSIBLE FOR ANY LEGAL ACTIONS TAKEN AGAINST ME IN REGARDS TO THIS MATTER. AND FURTHERMORE, JUST THE FACT THAT GENERAL MOTORS HAS ALLOWED A SAFETY PART TO BECOME UNAVAILABLE FOR A PERIOD OF 6 MONTHS ON VEHICLES BUILT OVER A 5 YEAR PERIOD SUGGESTS TO ME THAT THIS IS AN ITEM THAT SHOULD REQUIRE GENERAL MOTORS TO ISSUE A SAFETY RECALL THAT WILL BE MY NEXT STEP IN WHICH I INTEND ON PURSUING. NEEDLESS TO SAY I WILL NEVER PURCHASE ANOTHER GENERAL MOTORS VEHICLE. I FIND YOU VEHICLES APPEALING AND COMFORTABLE BUT YOUR LOYALTY AND ACCOMMODATIONS TO YOUR EXISTING CUSTOMERS IS APPALLING. *TR

2003 CADILLAC DEVILLE DHS, TIRE PRESSURE MONITORING SENSOR'S. HAVE ALL FAILED AND HAVE NOT WORKED FOR 4YEARS ( STARTED HAVING PROBLEMS AT 50,00 MILES. COST $450.00 TO REPAIR AND ARE NOT COVERED BY MANUFACTURER. *TR

ON 6/8/08 MY VEHICLE WAS INVOLVED IN AN ACCIDENT, THE FRONT END IS COMPLETELY TOTALED AND THE AIR BAGS NEVER DEPLOYED. *TR

WHILE DRIVING DOWN THE STREET, WITHIN A HALF MILE OF DRIVING, THE ENGINE JUST SHUT OFF. AFTER A SLOW STOP, THE CAR STARTED NORMALLY AGAIN AND HAS BEEN OK FOR SEVERAL DAYS. *TR

2003 CADILLAC DEVILLE WITH APPROX. 65,900 MILES ON 07/11/07. THE "SERVICE ENGINE SOON" WARNING LIGHT APPEARED ON VEHICLE CONTROL PANEL & TOOK VEHICLE TO DEALERSHIP SAME DATE 07/11/07. DEALER PERFORMED OIL CHANGE & INFORMED THAT ENTIRE TRANSMISSION IS ABOUT TO FAIL & QUOTED $4,027.00 FOR REPAIRS. DEALER REFUSED TO HONOR WARRANTY PAST 50,000 MILES & INFORMED ENTIRE COST WAS THE RESPONSIBILITY OF THE CUSTOMER. GM WAS CONTACTED & REFUSED TO PROVIDE ANY FINANCIAL OR REPAIR ASSISTANCE FOR DEFECT AND REPEATEDLY DELAYED ANY DECISION UNTIL APPROXIMATELY 08/02/07 (AFTER REPEATED ATTEMPTS BY CUSTOMER TO CONTACT/RESOLVE PROBLEM), OTHER THAN A $1,000.00 CUSTOMER LOYALTY CERTIFICATE TO BUY A NEW CAR ON APPROX 8/02/07. GM REPRESENTATIVE CALLED & RECORDED PHONE CONVERSATION WITH CUSTOMER WITHOUT CUSTOMER ADVANCE KNOWLEDGE OR CONSENT ON 8/01/07 & 8/02/07. CUSTOMER HAD GONE TO DEALERSHIP (2ND TIME) & DEALER SERVICE MGR. REFUSED TO ASSIST IN ANY WAY (IN PERSON) & STATED HE WILL NOT HELP & STATED HIS DISPLEASURE THAT GM WAS CONTACTED. CADILLAC WAS THEREFORE TAKEN TO AAMCO AT CADILLAC OWNER'S EXPENSE FOR COMPLETE TRANSMISSION REPLACEMENT. ANOTHER ISSUE, "CHECK COOLANT LEVEL LIGHT" HAD BEEN BROUGHT TO DEALERSHIP ATTENTION (WHILE PREVIOUSLY UNDER WARRANTY) & TOLD US TO DISREGARD/NOT WORRY ABOUT IT APPROXIMATELY LAST THREE TIMES CAR WAS IN TO DEALERSHIP FOR OIL CHANGES (OVER APPROXIMATELY SIX MONTHS). CUSTOMER WAS TOLD THIS IS NOT ANY SAFETY ISSUE & TO DISREGARD "CHECK COOLANT LEVEL LIGHT". ISSUE REMAINS UNRESOLVED DUE TO ASSURANCE OF SAFETY FROM DEALERSHIP. *JB

I WAS DRIVING ON CHESTNUT STREET IN EASTON, MASS ON 7/24/2007 AROUND 11:30 P.M. A DEER RAN OUT OF THE WOODS AND I TRIED TO AVOID THE DEER AND I HIT A UTILITY POLE HEAD ON AND THE AIR BAG DID NOT DEPLOY IN THE 2003 CADILLAC DEVILLE. *JB