2023 CADILLAC ESCALADE Complaints

The contact owns a 2023 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start, and the check engine warning light was intermittently illuminated. Additionally, the contact stated that the steering wheel made an abnormal cranking sound while turning. The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be inspected because the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

This vehicle has a recall. It notes the engine can fail and cause a crash but the dealership says they have no issued a remedy and therefore will not inspect the vehicle. This vehicle is used for our 3 children and I do not understand what we do to remedy it.

on 18 June 2025, i was on I95 driving highway speeds and the engine shut down and transmission shifted to N. i was able to coast to a left shoulder (we were in a construction zone so right shoulder was blocked off). Alert on digital dash said to press start engine again...nothing. i tried a second time and the vehicle started. i was able to drive about .5 miles and the engine shut off again and it shifted to neutral. i was able to coast to the right shoulder this time. Engine would not restart. Vehicle was towed to Cadillac dealership on 501 in Myrtle Beach, SC. I was notified about a month ago about a recall. I went into the dealer the next day and they confirmed my vehicle had a recall for potential loss of propulsion. I asked how to get it fixed and they said i would have to wait until they had a way to fix it and i would be notified. I had one warning lamp about the supercruise no longer working and to see owners manual. no other warnings.

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000(Engine and Engine Cooling); however, the part to do the repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.

I was told of this recall. That my motor may just completely shut off at anytime and that I will hopefully be able to maneuver off of the road at that time. But Cadillac states they do not have a way to fix it at this time. IF something does happen, they will try. But only cars acting up are being looked at right now. Everyone else can just drive around and hope for the best. I’m scared to drive my car out of fear of it shutting down and causing me to get in an accident. I don’t want my family hurt, but I surely don’t want to hurt anyone else either. It’s unacceptable that there is no fix for such a serious issue and there isn’t even an estimate on when they will have a remedy, much less how long it will then take the dealership to do the repairs.

Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.”] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --

I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available.” However, GM’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.

On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.

I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.