2021 CADILLAC ESCALADE Complaints

Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder. I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract. When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming. At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue. Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.

I have been waiting on the dealers to fix this recall for now 2 months and no solution has been found. I need to list my vehicle on turo website and need this recall to be cleared.

The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V617000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Bought one of only 4 available in the entire USA. Flew to Atlanta to drive it back to CA 11 weeks ago. Since then it’s been at dealership 5 times for a total of 9 weeks for an electrical ghost they can’t fix! Cost us over $60,000 in income this month and paying approx $1500 month insurance while it sits there in a workshop with no resolution. Now working with GM and the BBB. Summary below: ISSUE - only at low speeds, idling, or at start up the car suddenly throws on the heater, service lights going off like lights on the Vegas strip of warning to service just about everything, loses power steering, and won’t shift past 2nd gear even if you could keep driving…restart it and it’s fine except for check engine light if you drive freeways most days. But codes all informational and no real helpful error pinpointing. Dealer can’t find any problems and chasing a ghost so even after calling in top software engineers, they say manufacture won’t approve replacing parts other than one of the hubs. Then tell us they are working on it when we can clearly locate the vehicle through OnStar and see it parked for days at your offsite lot!! We beg them to just try changing battery and wiring since seems basic if it only happens at under 10 mph, idling, or at start up in the morning… all times where battery pull is the highest . But they say we test the simple things first like I’m dumb… ok we’ll explain my video of the battery voltage meter jumping all over the place like ghost hunter spectrometer at Area 51!! This is ridiculous for a 2021 flagship Premium Luxury Platinum ESV model.

4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch

The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V036000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On November 29th 2021, I cranked up my ESV headed to work. To my surprise, I heard which to me sounds like metal hammers clanking together. I immediately turn off the truck. In my experience it sounded like lifters and pistons out of sync. If I had been traveling to work this would have left me stranded on the freeway. I called roadside to set an appt to flatbed the truck to the dealership where I just purchased the ESV 8 months ago (11,100k mi). Currently, the last update was the upper half of the ESV engine has to be rebuilt due to damaged cam, lifters & piston rods. When asked, the service writer mention there have been 2021 Escalades along with Denali's with the same engine malfunction returned back to the dealership. Also, the tow driver informed me that he has responded to the same exact noise coming from 2021 Escalade models frequently approximately 3 or more monthly. That's a lot for a $100k vehicle of any luxury model. The inspection for these defective of back part has only been looked at by the dealership. I expect to also see these damage parts as well. No new engine was repaired the issue. The breakdown determined the bottom half of the engine was fine and only the top portion of the engine was in need of rebuild. Upon cranking the ESV, there were NO warning lights, symptoms, diagnostic prompts that alerted me of the noise. In conclusion, as of Jan 6th 2022, my Escalade ESV has been at the dealership now over a month. Shipping issues with damaged parts along with diagnostic issues post previous rebuilds has keep the ESV inoperable, yet Im left with the tag of paying the note for a vehicle I do not have in my possession.

2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.

5/19/2021, Engine Vibrating, vehicle stall, 3 days repair. Ignition wiring bad/ replaced 5/28/2021, Engine Vibrating, Vehicle stop running, 3 day repair/electric module burn/temporary repair by Georgia car dealer. 6/3/2021 taken to NY dealer to repair 5/28/2021 problems, 15 Day to repair. 10/12/2021 Engine vibrating, passenger compartment filled with smoke, valve lifter crack, vehicle parked on dealers parking lot for 15 day, has not been repair. Vehicle has spent 35 total days in car dealers for different engine problems. On all occasions dashboard has gong haywire. Emergency brake lock, passenger door would not open 10/12/2021. Contacted GMC has not responded.