2021 CADILLAC ESCALADE NA Complaints

The contact owns a 2021 Cadillac Escalade. The contact stated that while driving approximately 70 MPH, the message "Service Transmission Now - Unable to Shift Soon" was displayed. The vehicle was later driven to the local dealer however, the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was approximately 39,000.

On 2/21/23, at 1245, I hit the rear bumper of my 2021 Cadillac Escalade when I backed up after I had scraped the driver side of my door panel as I drive thru a gated parking area. I started driving forward, turned left onto the back row of parking area. Suddenly the car accelerated very fast like from 0-60 mph. I quickly tried to step on the brake but the car kept accelerating. I tried to steer the steering wheel away from a parked car that it was headed directly for. The steering wheel locked & wouldn’t turn. The car proceeded to hit a Hyundai. It knocked the Hyundai out of its way & continued to surge forward where it hit another parked dodge ram double cab truck. That’s when the Cadillac stopped. The air bag partially deployed just slightly past the steering wheel. I had absolutely no control of the car.

The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 22V827000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN tool showed no present recall.

My wife pulled out of a parking lot and was driving down the road at approximately 30mph when the brakes stopped working entirely. There was no response when she pushed on the brake pedal. The car displayed 3 warnings on the driver display: BRAKE SYSTEM FAILURE 62 MPH TOP SPEED SERVICE STABILITRAK SERVICE TRAILER BRAKE SYSTEM My wife was able to coast into the next parking lot and go uphill to bring the car to a stop. If this had happened on the highway, this brake failure could have killed my wife and children because the BRAKES ENTIRELY STOPPED WORKING. This is a critical safety issue. Reporting it to NHTSA now to work with Cadillac to get this fixed before someone dies driving a 2021 Cadillac Escalade.

As far as the findings from the diagnosis, the dealer advised that inspection found crank bearing failure. The engine has been ordered but does not have an ETA at this time.

I was driving with my family of five on I-15 in Utah County, UT, on 01-14-23 when the ability to accelerate was impacted. We noticed a strange noise from the engine compartment too. After about ten seconds of the strange noise and as I was attempting to cross four lanes of traffic to pull over, the car gave an oil pressure problem reading and shut off as we were in the process of coming to a complete stop. My wife and three kids were traumatized by the incident and I was rattled too. After a few hours, I was able to get towed with the help of State Farm (my insurance company) at my expense (my portion was $143.75 paid by my Visa card). The vehicle was towed to Jerry Seiner Cadillac in SLC, UT. I am now without a family vehicle and no loaners were available, according to the service writer. He said that I will likely have to rent a car while I wait for a new engine. He also said that there are two Cadillac's at the dealership that have been waiting on new engines since May 2022. My family cannot bear the expense of this engine failure, the depreciation of the vehicle while it sits waiting for a new engine, the trauma and danger the incident put us through, and the time I am spending to try to resolve the issue. I'm worried that other will have a similar experience and am writing about this incident to ensure that it's documented.

Friday evening I was left stranded on the side of the road in my 2021 Cadillac Escalade with less than 30k miles that I actually purchased brand brand new about a year or so ago. The vehicle slowed to a crawl in the fast Lane of I65 as cars and semis whipped past me as I attempted to use any last moment to get the shoulder. I finally get to the shoulder and contact Cadillac customer service to get a tow who after approximately 2 hours of supposedly searching for tow technical they come back and tell me they can't find someone to accept the contract. When I say that that is unacceptable I guess they expand the search and come back and tell me that a tow truck that is 2 hours away is coming. At that exact time I got on google myself myself and found a tow truck that got to me in 15 minutes. That then takes me to this morning where I called the service department myself and was informed by John that its is on the batter charger and I will hear back in an hour as I informed him at that moment that I had no vehicle, but he informed me that he couldn't do anything till after they found the issue. Fast forward to the call I receive at 12:20 multiple hours later where I'm informed that it is an issue with the engine of a 2021 Cadillac Escalade with less than 30k and the best that could be done is get me a rental car in Lafayette an hour away from me I contacted the dealership today and have been informed since i intend to consult with an attorney they can no longer speak with me.

Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

4/24/2022 Vehicle locks in neutral in major roads as your driving And motor seized I have several videos last night as of 5/01/2022 vehicle locked into park as I was going 50 miles with oncoming traffic I was in fear of danger thank god was able to pull off into side ditch

2021 CADILLAC ESCALADE. CONSUMER STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INTENSELY BRIGHT.