2023 CADILLAC ESCALADE Complaints

Driving at 45 MPH on [XXX] in Florida, 16,000 Miles 6.2 complete engine failure, dealer and GM refused to offer a loaner, dealer estimates 4 to 6 months for replacement engine. Filed claim with GM customer care, totally useless responses. I have spoken with 4 other dealers in my area, all of them tell me they have multiple SUV's and trucks waiting for engines. Since the failure happened I started doing research, there are multiple FaceBook groups with thousands of members nationwide all experiencing the same issues. GM is doing everything they can to keep this issue hidden from the public while still selling the same defective engines in new vehicles. Multiple people have reported they are on their second or third replacement engines! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop.

Engine stopped working making left hand turn crossing traffic and then seized up on the freeway. Both times with no indication of an issue.

A very loud clicking noise from the engine was being produced and rapidly intensifying. It triggered an anxiety attack since I was on the freeway. Luckily, I was near my dealership otherwise I would’ve called emergency services. Turns out my engine was confirmed to be on the verge of a complete shutdown

The vehicle shut off while cruising at 70-75 mph on the highway. A "Press Start Button" message appeared, followed by the Check Engine Light. I pulled over to the shoulder and had the vehicle towed to shop, engine has locked up!

My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.

I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.

Engine Bearings went bad per the dealer at 14K miles; the Car was purchased 13 months prior. New engine required. The car has been in the shop and is unusable. no warning lights ever displayed. The engine died without notice. The dealer has given us a loaner, smaller than said vehicle, and we have had to spend 5k renting cars so far.

2024 [XXX], Engine failure on [XXX] ) Car shifted automatically in neutral, telling me to turn off the vehicle and restart it on the dash. I pull over to restart it and it does not come back on. Fast-forward 9 months later, another engine failure [XXX] At what point will Cadillac be responsible for these defective vehicles coming from manufacturing. I spent over $120,000 on this vehicle and to have two engine failures before 45,000 miles is absolutely unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am expressing my complaint on engine problem with my vehicle. I have an engine knocking or clicking noise that started last week. I had it evaluated by my mechanic, and we were told metal fragments were found in the oil pan…Indicating internal engine failure. I am angry now seeing all the info online about the failure of these 6.2 liter engines. My mechanic said he wouldn’t drive it for safety reasons because it will definitely get worse. I called the GM hotline. They were not very helpful. They said I needed to schedule with a dealer to have it diagnosed. She didn’t offer any more information. Shame on GM