2023 CADILLAC ESCALADE Complaints

The vehicle has approx. 28,000 miles on the odometer. Always serviced at Cadillac on a regular maintenance interval called for by the vehicle and manufacturer. At highway speeds, the vehicle lost all power and came to a stop in moving lanes of traffic putting my family at risk of being rear-ended on a highway at highway speeds (greater than 65 mph). The vehicle was later towed by OnStar / roadside assistance. The Cadillac dealership that received the Escalade determined this was a failed motor. The Service Advisor at the Cadillac dealership mentioned this was a common issue on L87 blocks / engines. They've already seen a few at their dealership and GM had confirmed to them this is a known issue (motor failure on the 6.2 liter V8 L87s). There were no warning lights or other symptoms leading up to the motor failure.

My 2023 Escalade started making a 'knocking" noise on Saturday 1/25/25. I called the dealership on Monday and they scheduled for a service appt. I let them know that it sounded like it was coming directly from the engine area. I have never had issues with the vehicle in any capacity previously. I did not drive the vehicle until thursday to the dealership because it sounded serious. On Thursday ON the way to the dealership the car completely broke down in the middle of the road with NO WARNING SIGNS or check engine lights coming on EVER. Not once did a light come on to tell me something was wrong. Upon the car being at the dealership for a week. They called to let us know that they found metal shavings in the oil pan, the oil in the car had almost completely drained and the car needs a complete new engine. An engine that is backordered through GM. And I have NO date upon which it can be fixed. My car was unable to be moved until the tow truck came. If I was in the middle of the interstate my life would have been at risk. I have since talked to 2 other people in my small city that have had the same issue. My dealership *also small, has a wait list of 4 other people for this same issue. This is a major safety concern and also a consumer issue. There is currently NO recall on the engine even though nation wide there is a major issue!

Complete engine shutdown without warning. Vehicle at Cadillac of Las Vegas in Nevada for inspection purposes. Vehicle came to stop in 45 to 50 mph traffic with strong possibility of rear end collision. Vehicle was being driven in inner lane of four lane highway with no way to get to far right lane. No shoulders on [XXX] and close to [XXX] to get off of highway. Rush hour traffic with rear end collision possibility. Onstar called Las Vegas Metro police department for assistance. Policemen parked there squad vehicle behind ours with their lights flashing to prevent a rear end collision. Vehicle has been diagnosed by dealer with a seized engine. New engine ordered on January 13 2025. Engine on back order with no expected delivery date. No warning lights or messages that engine was malfunctioning in any manner prior to shut down. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my wife was driving down the road late at night and the engine turned off and all the lights inside the car (dash lights, etc) and outside the car turned off...it was super scary. no warning lights came on before this happened...there was no warning given by the car that something was wrong. Got the car to the dealership and the dealer diagnosed it with a blown engine. this failure could have caused death or injury if there were other cars/people around.

My 2023 engine failed while traveling at highway speeds on the Taconic parkway. I was traveling with my entire family and the car lost all motor power. I was able to control the car to get it off the road but it was extremely dangerous. It could have caused a massive accident. After several hours and being left stranded without a vehicle the car was towed to Cadillac. A few days later they determined it was engine failure. The dealer had not been helpful at all and put me in a much smaller suv through hertz explaining it will be at least 3-5 months without the vehicle. The car has 14,799 miles on it

While my wife was driving on the Pennsylvania Turnpike, her vehicle suddenly shut off without warning. Since there was no shoulder, she had to coast to find a safe place to pull over. All the dashboard lights came on, indicating what appeared to be an electrical issue. She attempted to restart the vehicle several times, but only received a message stating, “Battery low, needs charge.” She contacted OnStar, expecting prompt assistance, but the experience was far from what’s advertised. She waited a total of 45 minutes just to speak with someone, only to be transferred to another representative. Despite having paid for OnStar services when we purchased the vehicle, they refused to cover the towing charges because she was on a private highway, forcing her to pay out of pocket for a service we had already purchased. During this time, it was extremely cold and windy. My 5-year-old daughter and wife waited about an hour and a half for the tow truck to arrive, and then an additional two hours while the driver secured the vehicle onto the flatbed. Since the car was completely dead, they had no heat the entire time. When they stepped out of the car so the tow truck driver could load it, they discovered they couldn’t get back inside—the doors wouldn’t open due to the lack of power. This entire ordeal was not only frustrating but incredibly unsafe for them. Having the vehicle shut down without warning on a busy highway, especially with our young child in the car, was terrifying for them. After our vehicle was at the dealership for a week, we were informed that the engine needs to be replaced. We were shocked to learn that this is a common issue with GM’s 6.2 engines. To make matters worse, there is no estimated timeframe for the repair because the engine is on backorder. For reference, the truck only has 24,000 miles on it and has been exclusively serviced by authorized Cadillac dealers. This experience has been both disappointing and deeply concerning.

When the car reached approximatly 10,000 miles we had two cylinders drop causing the engine to fail and leave us stranded. We contacted Cadilac and they insisted there was no issue with the vehicle, we asked for them to buy the vehicle back or take it back and they insisted that there was no issue with the vehicle. We soon learned that there have been over a dozen other vehicles that have been brought into the same dealership with the same issue. They repaired the vehicle and said it was safe, but my wife still doesn't feel safe driving the vehicle for fear of it breaking down on long trips. I feel GM should take the vehicle back, but they won't do anything to help make the customer feel safe.

Traveling at high speed on major 5 lane highway. The engine shut off vehicle lost power went to neutral on shifter on it’s on would not shift . There was no warning no lights nothing that would have indicated a problem at all. Luckily my husband was able to get over 3 lanes and pull on shoulder which was very difficult and extremely dangerous in traffic. The vehicle would not start back up . There were 3 children and 2 adults in the vehicle at the time it was traveling 70mph and completely shut off we were almost struck by vehicles traveling at 70mph plus when trying to get vehicle to shoulder if we were unable to get this vehicle to shoulder this would have caused a multi vehicle pile up on major highway . We would have lost our lives and possibly others in other vehicles as well. Cadialic roadside assistance is picking up this vehicle and taking it to there closest dealership. This vehicle currently has 19,000 miles.

pulled up to a gate and was waiting for it to open, no warning at all, the engine died while in drive. I restarted it, pulled up to a stop sign, waited my turn, the engine died again. I was on my way to get my daughter from school, but didn't feel like my Escalade would have made it. so I drove it to the shop to check the battery. It wasn't the battery so we took it to the dealership. So thankful it didn't happen while I was driving in traffic, without any warning, it could have ended badly. took it to the delearship, same thing happened to the mechanic when he was test driving it. He said it is a problem with the engine, and we will have to wait for at least a month for a complete engine replacement. No warnings at all before this happened. This incident happened on 1/29/25. The escalade has approximately 16k miles on it.

I own a 2023 Cadillac Escalade. I was traveling on Interstate 75 to Tampa from Naples on Wednesday evening (01/29/25) when, at approximately 9:30 p.m., the check engine warning light illuminated. My vehicle suddenly lost power in the middle of the interstate and decelerated quickly. Thankfully, I was able to safely maneuver my vehicle from the fast lane to the shoulder of the interstate. I tried to re-start my vehicle as speeding traffic zoomed passed me. I was stuck on the interstate and afraid to get out of my vehicle for fear of being struck in the darkness. There were no warnings. My vehicle just shut off. I had my vehicle towed to a local Cadillac dealership. The mechanic who diagnosed my vehicle determined the engine failed and needed to be replaced. The local dealership stated the replacement engine is on backorder, and it may take weeks before my vehicle can be repaired. I now have a rental vehicle while I await for my vehicle to be repaired. Upon researching this issue online, I found NHTSA Investigation PE25001, where the manufacturer is investigating this engine failure issue. My vehicle mileage is approximately 28,000.