2023 CADILLAC ESCALADE Complaints

On [XXX] My wife and son were driving down [XXX] in passing lane running 70mph and the suv just started slowing down and had no power at which she started panicking due to trying to get all the way over to median with no power. thank god they made it without getting hit. At this time we called dealership and explained issue and they told us the motor has locked up (very known issue) Fast forward until now january 19,2025 they have verified it is locked up and they can't get another motor and have no eta on new motor(motor on national back order) So now we're paying a car payment and a rental $2200 a month and they(cadillac) keep telling us they will get a loaner (after countless calls and hrs on phone)so were not having to pay for a rental but have yet to receive one. only thing we have received is a $100,000 vehicle broke down with no eta on repairs, a rental bill of $2200 a month,and a bunch of broken promises. very disappointed customer really thought cadillac was way better than this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

[XXX] driving on the freeway in AZ when had the motor completely fail with only 10,000 miles on it putting my family in harms way at 70mpg trying to get to right side of the road during rush hour traffic with no power. Complete failure due to a lifter I was told by dealer 55days later it was fixed and have still issues. Currently doing a lemon law buyback that’s now over 90days with no responses from GM. Now having to take them to court to get rid of this unsafe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Back in April of 2024 when the truck only had about 16,500 miles on it the engine went out causing steering to become heavy and braking to become very hard. This happened on a highway going about 65-70mph. The should was very narrow causing the truck to kind of protrude into the roadway, almost got hit by several cars, trucks with trailer going by. Called the on star folks and they were very poor to respond quickly, they had the police come, however there was an accident that happened further up and he left to tend to that accident. The engine ended up having to be replaced and that took a very long time. Now I have 22k miles on the truck and have had nothing but constant issues with the air ride suspension. I have taken it to two separate Cadillac dealerships and neither fixed the issue, they said they fixed the issue but I keep having the issue. Now, what the truck is doing is basically and randomly going from over inflation to under inflation. When it over inflates the truck feels too heavy and like it wants to topple on the highway…so I have to slow way down. When the truck under inflates the ride becomes unbearably rough. This all happens randomly with no input from me while driving, a message simply pops up on the screen saying service leveling system vehicle either too high or too low. I now have taken the truck to a Chevrolet dealership to see if they can’t resolve the issue.

On Saturday, December 28, 2024 @ 1 PM while driving 70 mph on the I-10 freeway; the vehicle downshifted causing the engine RPM’s to increase. We had 15 seconds to make a decision as the vehicle shutdown immediately. On my driver’s side were 5-6 lanes of freeway with cars going 70 mph, while on the right-passenger side was Exit 73b called Waterman Ave. in San Bernardino, CA. We managed to park on a small strip dividing the 5-6 lanes and exit lane, as we couldn’t get over to the shoulder. In addition, the vehicle was stuck in Park and would not go into Neutral. The engine wouldn’t start. NO WARNING LIGHTS. Called 911 at 1:04 PM and asked for an officer to assist us because we were scared for our lives sitting on the freeway. We were worried someone would hit us from behind. About 1/2 hour after my 911 call an officer arrived. We told him what happened, and informed him we called AAA’s Roadside Assistance. The officer informed us that if there was a call, he would have to leave, and he was worried we’d get hit by drunk driver going 70 mph. Our vehicle was towed to Dutton Motor Company in Riverside, CA. • Engine failure possibly due to oversized lifter bores. Replace the engine to fix. • We had 15 seconds to stop suddenly going 70 mph, not on the shoulder of the I-10 freeway. Our safety was at risk so I called 911 asking for an officer. • Dealer told us the engine needs to be replaced. • Vehicle not inspected by police, insurance, just shop at dealership. • No warning lights. Absolutely nothing.

Engine failure at 29k. There were no signs of malfunction or warning. There were two incidents before Cadillac approved warranty for a new replacement engine. First incident I was passing a vehicle on a two lane road when I was mid past the car suddenly vehicle died electrical and all. Message came on saying to restart engine. Thankfully I coasted past the vehicle I was passing and onto the shoulder of the road. Vehicle would not restart and left us stranded for hours waiting on a tow company. Had it towed to Cadillac where they told me it was a faulty fuse that caused the failure and it was fixed and was a fluke. They got it running said no other issues were found and vehicle was good to go. I had it back for only a few days and my wife and I were on the way to a restaurant. I stopped at a red light, again no signs of malfunction, no warning lights etc. the vehicle just completely dies again. Would not restart and left us stranded in a busy intersection. Thankfully a state patrol was sitting at the light across from us and came to our assistance and called for a tow. This time at the dealership they said engine failed and needed replacement. Just got it back as of Jan 2025 after 3 months. We were extremely fortunate that both times my 1 year old was not in the vehicle with us and no accidents occurred. From my knowledge 3 other Escalades were at the dealership for the same reason as ours was. Extremely dangerous situations the vehicle put us in and disappointment from a 6 figure vehicle from a manufacturer known to be reliable. I’ve owned two prior generations of Escalades and multiple other GM vehicles never having any issues and put over or close to 100k miles on each of them. Note we bought this vehicle “used” around 10k on it when purchased so we were unable to file a lemon law claim against it. Thankfully it came with a 100k bumper to bumper warranty.

UNKNOWN. The car decelerated on the freeway from 80 mph by automatically going into N. Once we managed to pull over to the shoulder, the car would not turn on again or shift gears. The dealership thinks it's an engine failure and they have multiple escalades in the shop for the same issue.

The tires that were delivered on my new auto were deflective and dangerous as reported by the dealer on 10/1/24. The tires were wearing abnormally. One of the tires was worn so badly that I was warned that it could have blown at any moment. The tires had less than 16,000 miles. The car was maintained at the dealer every 5,000 miles. I was not notified about the defect until a worker at my home noticed the severe wearing of the edge of the right rear tire. (photo attached). As a result of the warning from the dealership I had to replace all 4 tires as I was warned that all of the tires will end up with abnormal wear within a 5,000 mile period. The problem was inspected and confirmed by the dealer. There were no warning signs, alarms or other signs other than at the time the rotation of the tires at 16,248 miles. The cause in my opinion was defective tires from the manufacturer (Bridgestone ALENZA) TPC spec356ms 275/50R22 111HM+S. The dealer stated that the auto might have been out of alignment but did not find any malalignment. I was informed by the dealer that I was lucky not to have been in an accident. I have photos of the defective tires.

Driving and power started to die and engine warning lights came on. Pulled over immediately and engine stopped. Wouldn’t come back on. Towed by Cadillac and discovered engine blew. Apparently a know issue with many similar in the shop awaiting new engine.

On 6/16/24 While driving on I95 the car started making a flapping noise and the car started to lurch and buck. No warning lights were on at the time. I pulled over and turned the car off and could not get it to restart right away. After a few tries it did turn on and the engine light stayed on but the car would not shift into gear. The car had to be towed and we were told there was a total engine failure.

On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by General Motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was Boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)