2023 CADILLAC ESCALADE Complaints

Was at red light my light turned green proceed threw the light, another vechile ran the red light hitting my car at 50 mph. Sending the car into a 360 air bags did not deploy and on star never called

1. 01/09/2024 engine failure on freeway No warning, no noise, just all of sudden 2. Pull back to Dealership One day later, they said engine would need to REPLACE, and saying they have engine in stock and can replace IMMD. *** Crestview Cadillac 3. Bodyshop mentioned 4 same type of vehicle has the same issue 4. I talked to CS with Cadillac, but they turned down the buy back 5. Then I submitted the complaint to BBB Autoline, they JUST called me today saying they won’t able to buy back Instead of offer some Cadillac point. *** I refused, I told her this is beyond normal, and Cadillac is aware safety issue on this engine. The rep said they did the recall last year, but I explained to her that even worse, after fixing the safety issue still existed I am lucky the engine failure was on sunny day, imagine it was in raining day I already dead.

engine failure on the freeway no warning, no noise just all of sudden engine failure went to body shop, and they immd found out need to REPLACE engine, and they have the engine in stock. meaning, GM is aware this can has engine problem, thats why they have engine in stock and NO recall or alert notified customers. imagine what happened if i was drivng 80 miles per hour and all of sudden lost control requested car buy back from Cadiallac, they refused without any reason provided.

The vehicle has an “auto hold” option, when enabled if you come to a complete stop you can take your foot off the brake and it will stay stopped. Most vehicles have this offering, and when enabled, stays on by default. Cadillac’s version needs to be enabled every time the car starts, as well as if you put it in park, plus potential other situations. They claim this is a safety “feature” when in fact it is a safety HAZARD. The point being, if it’s on by default and you forget about it, worst case you take your foot off the brake and need to hit the gas to move forward. With theirs, your worst case (which happens often unfortunately) is that you think it’s still enabled when it actually has disengaged, then you take your foot off the brake at a stop sign or stop light, and instead of staying stopped you roll into the car in front of you. This is a serious hazard that needs to be fixed but Cadillac doesn’t seem interested in addressing it. Hopefully you have more success

When reversing this huge SUV, there is no visibility. Currently, I have to keep pressing my brakes to get the red light to see little however it is not enough. I have taken it to the 2 different Cadillac Escalade dealership and they keep giving it back to me that it is working properly. This has been a problem since I bought this car, unfortunately when we went to test drive it was in a very bright parking lot. During the day it is fine, however if I reverse at night and god forbid hit someone/something - GM will be liable as this should not be on the road and they refuse the fix this big safety concern. Please note this is a 7 passenger SUV- It is too big to lack reverse visibility.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The contact was informed that the replacement glass was not in stock. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,200.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.

INCIDENT: I was driving on the highway when I heard a strange "whistling noise." Thinking the noise originated from an old van in front of me, I passed it. The noise grew louder; the vehicle slowed very suddenly and, I pulled to the side of the road. The "low oil pressure" light came on just as the engine entirely blew. There were NO OTHER WARNING LAMPS, MESSAGES or OTHER SYMPTOMS. On-Star did not send roadside assistance for six hours and the battery died from extended use of the emergency lights. DANGERS: Experiencing catastrophic engine failure while driving on a highway presents obvious dangers as does sitting roadside for six hours (with a dead battery and no emergency flashers). INSPECTION: The G.M. Dealer (manufacturer representative) inspected the engine and confirmed that it was a catastrophic engine failure, requiring a new engine. The issue was also reported directly to G.M. The engine core, if need of further inspection, is likely either at the dealer, G.M., or a GM remanufacturing facility.

The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved asap.

While riding after a stoplight, the engine started malfunctioning and not responding. Noise came out apparently from the engine heads (sounded like the valve lifters) . Driver was unable to accelerate and take a street exit almost hitting another vehicle The truck was towed