2023 CADILLAC ESCALADE Complaints

The original engine was replaced in my Escalade in September 2025 under the GM Engine Recall. The original engine was working, but it failed the inspection at the dealership and was replaced. March 1st, 2026 the Escalade died while driving. Police came and helped block traffic and called a tow truck since the engine was dead. The Escalade was towed back to the same dealership and they confirmed the newly replaced engine failed under the same bulletin that mandated the replacement of the original engine.

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibiting "abnormal noise (lifter clatter on both banks) and active misfires." 3 The dealership claims they cannot complete the mandatory PicoScope diagnostic test for the recall because the engine condition (misfires/noise) interferes with the equipment. 4 Under GM Special Coverage XXX, if the engine cannot be safely tested due to internal mechanical failure within the recall population, GM is mandated to cover the diagnostic teardown and full engine assembly replacement at no cost to the consumer. 5 The dealership is refusing to authorize the teardown under the GM Special Coverage code and is instead pressuring me to pay myself. 6 The dealership has stopped responding to my written inquiries (sent March 18th and 19th) and refuses to provide a loaner vehicle, despite the vehicle being officially "unsafe to drive" due to the open safety recall. I am asking you to requre Immediate authorization of engine teardown and full engine assembly replacement under GM Special Coverage XXXat $0 cost to me, and provision of a loaner vehicle as required for safety recall grounding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Oct 14,2025 Dealer did a GM safety recall under N252494000 On March 14th 2026 the motor with out, the dealership is now going to replace the motor under the Recall

The engine failed on I-17 while driving 75MPH on 2/14/2026. The car shifted into neutral and was able to coast on to the berm of the interstate. The car was towed to Flagstaff Chevrolet and was determined to have engine failure and is waiting for a replacement engine. When the engine failed a warning message came on warning of severe engine overheating and shut down and the car automatically shifted into neutral.

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.

On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine repair, the vehicle has exhibited persistent intermittent/unintended brake activation. The brakes engage without driver input causing "Service Brake" messages, excessive and premature brake pad/rotor wear (replaced three times in a matter of months due to heat and dust from repeated activation), grinding, squealing, and locked caliper incidents. The vehicle has been inspected by two Cadillac Dealerships without any remedy except replacing warranty parts. An independent mechanic inspected the vehicle and confirmed the issue is likely related to the Advanced Driver Assistance Systems. To drive safely, we must disable the collision avoidance and traction control features. This has been reported on multiple repair orders and matches complaints from other 2023-2025 Escalade and GM SUV owners. Total documented downtime since first failure exceeds 160+ calendar days. Problems remained unresolved despite warranty repairs, software updates, recalls, and the L87 engine replacement. The sudden engine failure endangered my family and the ongoing phantom braking creates risk of collision or loss of control, especially at highway speeds. I have been forced to disable critical safety systems to prevent unintended braking. This vehicle is directly affected by the L87 defect that prompted federal recall and investigations. Please include my complaint in the ongoing EA25007 and RQ26001 investigations and consider my case in any further actions regarding the adequacy of GM's remedies. Please contact me for dealer repair orders and independent mechanic findings.

On 2/17/2026 , while driving to work at 55 mph , the engine quit and dash board said to restart engine. Could not restart engine and had Cadillac Escalade towed to Gerry Lane Cadillac in Baton Rouge, Louisiana . Today 2/24/2026 , we received a call from dealership stating that it needs a new engine. (6.2 liter engine ) It may be a month before we get our Escalade back.

6.2 engine had the recall fix done to it. It did not work because the engine seized up yesterday

On Saturday 2/14/26 our Escalade was making a light ticking noise. We made an appointment to bring it in for service, earliest appointment was 2/17/26. On the evening of 2/14 the vehicle died on the freeway and had to be towed to the local dealer after it would not start, Crest View Cadillac in Rochester Hills, MI. Our service write Tony Griffin, confirmed verbally on 2/16 that the vehicle most likely will need an engine replacement, but had to be inspected first. I emailed him on 2/19 as I had no update and he let me know it needs more diagnostics but it will be getting an engine replacement. As of 2/21 the vehicle is still sitting in the parking lot with the battery now dead. I was given a loaner vehicle that is not at all suitable or nearly equivalent to my current vehicle. I have been given an electric Cadillac Lyriq and have no means to charge it.

Vehicle was taken in to L87 engine recall in Sept 2025. Passed said inspection on September 29, 2025 and new higher viscosity oil was put in the vehicle. Feb 14, 2026 - driving the vehicle down the highway at 70mph. Car shifts to neutral, engine turns off and losses propulsion. Manage to get to the shoulder of the highway. Vehicle would not restart or turn on. We were traveling with our 3 small children in the car. Stranded on the side of the highway until a family member could come pick us up. Took 18hours through Cadillac roadside assistance to find a tow truck. After 3 calls to the local dealership, 2 days later I was told the engine failed due to the L87 recall and a full engine replacement is required.