2016 CADILLAC ESCALADE Complaints

WHILE IN MOTION - THE CADILLAC ESCALADE'S AIRBAGS ALL SUDDENLY DEPLOYED. THERE WAS NO COLLISION OR IMPACT THAT PRECEDED THE INCIDENT. THE POLICE OFFICER ON SCENE WAS ALSO QUITE SURPRISED. THE DRIVER OF THE VEHICLE SUFFERED BRUISES, AND A MILD CONCUSSION. THE OTHER OCCUPANTS WERE SAFE. HOWEVER, THE DEPLOYMENT OF THESE AIRBAGS WITH NO COLLISION OR REASON REPRESENTS A MAJOR SAFETY HAZARD.

THE ADAPTIVE CRUISE CONTROL RADAR SENSOR WAS FOUND CRACK AFTER BEING TAKEN TO THE DEALERSHIP FOR ERROR CODE. ( THEIR WAS NO PHYSICAL DAMAGE TO THE FRONT BUMPER OR THE BOTTOM OF THE BUMPER OF THE VEHICLE. GM FAILED TO REPLACE THE PART UNDER WARRANTY BECAUSE THEY SAY THERE IS PHYSICAL DAMAGE TO THE PART NEEDED TO BE REPLACED. I BELIEVE THE PART SHOULD BE IN LOCATION WHERE ROAD DEBRIS CAN HIT THE PART. SERVICE ADVISOR HAS SAID THIS IS KNOWN ISSUE WITH THIS CADILLAC MODEL.

AROUND 20,000 MILES WE STARTED DOCUMENTING ISSUES WITH THE DRIVE TRAIN BY TAKING IT INTO THE DEALERSHIP BUT WE HAD HAD THESE ISSUES PRIOR TO THE 20,000 MILE MARK. WHEN YOU WOULD BE TRAVELING AROUND 20 MPH AND TRAFFIC WOULD SLOW DOWN NEARLY COMING TO A STOP AND THEN SPEEDS WOULD PICK UP BACK AND YOU BEGAN TO ACCELERATE IT WOULD SHIFT WITH HARD THUD INTO GEAR. ALSO WHEN PLACING THE CAR IN REVERSE FROM PARK OR FROM REVERSE INTO DRIVE IT WOULD LUNGE FORWARD. WHEN AT A COMPLETE STOP AND SLOWLY REMOVING YOUR FOOT FROM THE BRAKE IT WOULD LUNGE FORWARD AS WELL. WE HAVE TAKEN IT INTO THE DEALERSHIP FOR THESE ISSUES A MINIMUM OF SIX TIMES WITH THE FOLLOWING OUTCOMES: 1) CANNOT DUPLICATE ISSUE 2) THEN DUPLICATED IT WAS A SOFTWARE ISSUE AND THEY UPDATED THE SOFTWARE 3) THIS IS JUST HOW THE TRANSMISSION SHIFTS - THIS IS NORMAL. THE SAME ISSUES ARE STILL OCCURRING AND MORE CONSISTENTLY WITH NO RESOLUTION FROM TWO DIFFERENT CADILLAC SERVICE DEPARTMENTS. THEN TWO WEEKS AGO THE MAIN SCREEN FOR AUDIO/THERMOSTAT/ NAVIGATION WENT COMPLETELY BLACK WHILE THE CAR WAS ON. COULD NOT CONTROL ANY OF THE AUDIO, THERMOSTAT, NAVIGATION - TRIED PRESSING THE HOME BUTTON, CONTROLS ON THE STEERING WHEEL. I TOOK A VIDEO OF THIS FOR PROOF IT HAPPENED BECAUSE I KNEW THEY WERE GOING TO TELL ME THEY COULDN'T DUPLICATE THIS. IN ADDITION, THE BLUETOOTH WOULD DISCONNECT MY PHONE INTERMITTENTLY THEN RECONNECT A FEW MINUTES LATER ALL ON ITS OWN. THE THERMOSTAT DISPLAY WILL SAY ITS 76 DEGREES BUT WILL BLOW COLD AIR ON MY MORNING 20 MINUTE DRIVE TO WORK. THIS IS OUR SECOND CADILLAC ESCALADE ESV. OUR FIRST 2004 IS STILL ON THE ROAD WITH MY DAUGHTER NOW DRIVING IT, I WISH I WOULD HAVE KEPT IT INSTEAD OF BUYING THIS ONE AS WE HAVE HAD NOTHING BUT PROBLEMS WITH IT. MY HUSBAND AND I HAVE PURCHASED 5 GM VEHICLES SINCE 1995 AND ARE SO DISAPPOINTED THAT OUR MOST EXPENSIVE PURCHASE TO DATE IS RIDDLED WITH ISSUES

TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 42 MPH, THE CONTACT NOTICED ANOTHER VEHICLE TRAVELING IN THE WRONG DIRECTION AND HEADING TOWARDS HIM. THE CONTACT SWERVED TO THE LEFT TO AVOID THE VEHICLE. AS A RESULT, THE CONTACT DROVE OFF THE ROAD AND STRUCK A LARGE ROCK IN A NEARBY LAWN. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED. PARTS OF THE VEHICLE'S FRONT END WAS NO LONGER ATTACHED TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED INJURIES TO THE BACK AND ARM, BUT MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE SCHEDULED APPOINTMENT DATE FOR THE REPAIR WAS AFTER THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. EVERY TIME THE CONTACT PARKED AND LOCKED THE VEHICLE, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO ED MORSE CADILLAC TAMPA (101 E FLETCHER AVE, TAMPA, FL 33612, (813) 556-7287) FOUR TIMES WHILE UNDER THE WARRANTY. THE DEALER REPLACED THE SENSOR UNDER THE BRAKE PEDAL TWICE. DURING THE THIRD VISIT, THE DEALER REPLACED THE WIRES AFTER SPEAKING WITH THE MANUFACTURER; HOWEVER, THE FAILURE STILL PERSISTED. DURING THE FOURTH VISIT, THE DEALER KEPT THE VEHICLE FOR 28 DAYS, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS INVALID.

THE 8 SPEED TRANSMISSION HAS BEEN JERKY AT SLOW SPEEDS FROM ALMOST DAY ONE. BUT AFTER 30,000 MILES IT HAS BECOME WORSE. AT TIME AFTER STARTING THE VEHICLE AND PLACING INTO GEAR IT WILL SUDDENLY AND VIOLENTLY LUNG FORWARD OR REVERSE, WHEN ACCELERATING FROM A SLOW SPEED IT WILL STALL ABRUPTLY, TWICE CAUSING AN ENGINE CODE. TWO DEALERS HAVE TRIED TO FIX IT, BUT HAVEN' BEEN ABLE TO. THIS SEEMS TO BE A MUCH BIGGER PROBLEM RELATED TO THE 8 SPEED TRANSMISSION IN GENERAL.

CAR HAS WHAT IS CALLED THE "CHEVY SHAKE" WHICH EFFECTS ALMOST ALL MODELS FROM 2015-2017. CAR SHAKES VIOLENTLY AT TIMES. PAID FOR REPAIRS. THIS SHOULD BE A RECALL AS IT IS WITH OTHER ESCALADE MODELS AND GM MODELS OF THE SAME CHASSIS..CAR HAS EXTREME RUMBLE AT TIMES AND IS DIFFICULT TO STEER. WHILE IN MOTION AT SPEEDS OF 45-70 THIS HAPPENS.

06/14/2019 I WAS DRIVING MY CADILLAC TO ESCALATE ESV TRAVELING FROM BALTIMORE TO WASHINGTON DC 95 SOUTH BAND. 12:04 PM MY VEHICLE FLIP OVER. I ALMOST LOST MY LIFE. AFTER THE ACCIDENT, I INSPECTED THE VEHICLE. I FOUND THAT LEFT THE REAR WHEEL OF THE CAR; COME OUT OF THE VEHICLE. WHEEL LOCKS AND AXLE BAR OF THE TIRE CUT OFF AND BROKEN. THIS CAUSED FLIPPING OF THE VEHICLE.

MY VEHICLE HAD ABOUT 46600 MILES. TODAY WHILE ON A VERY BUSY INTERSTATE, THE CAR STARTED SHAKING REALLY BAD. IT FELT LIKE I WAS GOING OVER BUMPS. THIS IS A VEHICLE I BARELY DRIVE AS I HAVE ANOTHER VEHICLE FOR MY PRIMARY USE. I PURCHASED THE VEHICLE BRAND NEW WITH 10 MILES IN MARCH OF 2016. THERE'S NO EXCUSE WHY THIS CAR SHOULD HAVE ISSUES WITH THE TRANSMISSION OR ANY OTHER ISSUES. I PLAN ON TAKING THE VEHICLE TO CAPITAL CADILLAC FIRST THING ON WEDNESDAY. I DID SOME RESEARCH AND FOUND THAT I'M NOT THE ONLY ONE WITH THIS ISSUE. HOPEFULLY THIS WILL BE COVERED UNDER MY WARRANTY. I ALMOST PULLED OVER DUE TO THE SHAKING. IT WAS A VERY SCARY EXPERIENCE WITH MY KIDS RIDING WITH ME.

VACUUM PUMP DETERIORATION OR FAILURE CAUSED REDUCED STOPPING OF VEHICLE. BACKED UP VEHICLE IN DRIVEWAY AND COULD NOT STOP UNTIL I PUMPED BRAKE PETAL SEVERAL TIMES. AND FINALLY STOPPED. PLACED VEHICLE IN NEUTRAL AND SET HAND BRAKE. I CHECKED ACCELERATOR AND STOP PETALS FOR OBSTRUCTION AND FOUND NONE. PLACED VEHICLE IN DRIVE AND SLOWLY MOVED FORWARD. APPLIED BRAKES ABOUT TEN FOOT FROM WALL AND VEHICLE STRUCT BRICK WALL BETWEEN GARAGES. COULD NOT STOP VEHICLE WITH THE BRAKE APPLIED. DAMAGE TO GARAGE $14,940 AND VEHICLE $4,984.