2023 CADILLAC ESCALADE Complaints

The contact owns a 2023 Cadillac Escalade. The contact received notification of NHTSA Campaign Numbers: 25V274000 (Engine and Engine Cooling), and another recall; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the transmission made a whining sound. The vehicle lost power and shut off without warning. The failure had occurred while driving at various speeds, or while idling at a stop sign or red traffic light. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The engine was not replaced. The dealer confirmed that the recall repairs could be performed. The failure persisted after the recall repair was completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

On Sunday, September 14, 2025, while driving northbound on the Palisades Parkway at approximately 11:30 PM, the vehicle suddenly lost all propulsion without any prior warning. I was traveling around 45– 50 mph when the dashboard lights began flashing, and the vehicle shut down completely in active highway traffic. All systems—including power and acceleration—dropped instantly. I was unable to maintain speed and was not even able to brake, and had to fight to steer the vehicle safely onto the shoulder as it slowed down. There were no warning lamps, messages, or irregular behavior prior to the failure. The shutdown occurred instantly and without cause, creating an extremely dangerous situation on a dark highway late at night.

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the second time I was driving the car after prior service, and the vehicle again stopped completely, forcing me to pull over and contact OnStar roadside assistance. This was the second major propulsion failure in a short period, each time occurring unexpectedly while driving. The repeated sudden shutdowns without warning present a serious safety risk and indicate an unresolved defect in the vehicle’s electrical and propulsion systems.

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down normally — it was an extremely dangerous situation. The vehicle briefly restarted twice, then completely died and could not restart again. I had to pull over to the shoulder and call for assistance. This repeated sudden loss of power while driving, without any prior warning lamps or messages, creates a severe risk of collision or injury to occupants and others on the road. The vehicle’s unpredictable failure to maintain propulsion or braking control is unsafe and unacceptable.

While driving about 60–65 mph westbound on NY Route 17 near Exit 125, a warning message appeared on the dashboard reading “Restart Engine.” Within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort because the steering and brakes had become extremely heavy. Once stopped, the engine would not restart — there was no crank and no response when pressing the start button. The vehicle was later towed to the dealership for inspection. This failure occurred without any prior warning other than the single “Restart Engine” message that flashed moments before the loss of power. There were no check-engine lights, alerts, or performance issues beforehand. Unity Chevrolet Cadillac confirmed that the engine had seized and replaced the entire engine assembly, starter, and battery under warranty. The vehicle remained out of service from August 7 to August 22 2025. This sudden failure created a severe safety hazard — a complete loss of propulsion, steering assist, and braking at highway speed could easily have resulted in a high-speed collision.

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included but the vehicle had not been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.

So I bought this Cadillac Escalade V 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre owned and we where all confused about this situation and I was very unhappy that I paid 128k $ for a car and the dealer told me they could fix the issue or take the offer of 105k$ he offered me and of course because I did not want to have this problem I got rid of this vehicle as quick as possible I did not notice anything wrong with the car physically but I had that check engine light on with 13 days of owning

The contact owns a 2023 Cadillac Escalade. The contact stated that the vehicle lost motive power and stalled. The contact stated that there were several unknown codes and unknown electrical issues displayed. The vehicle was taken to an unknown local dealer approximately eight or nine times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle was a Lemon. The manufacturer was contacted regarding a buyback, but no assistance was provided. The failure mileage was approximately 19,000.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving with the cruise control activated, there was an abnormal sound coming from the engine. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact was fearful of driving the vehicle with the unrepaired recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,500.

UNKNOWN. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.