2007 CADILLAC ESCALADE ESV Complaints

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE EXTERIOR FRONT AND REAR LEFT SIDE DOOR HANDLES BEGAN TO SEPARATE FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

PASSENGER SIDE FRONT EXTERIOR DOOR HANDLE BROKE LOOSE FROM THE BODY OF THE VEHICLE. I CONTACTED THE DEALER FOR REPAIRS AND WAS QUOTED $300+ FOR THE REPAIR. I LOOKED ONLINE AND WAS SURPRISED THAT THIS IS AN ISSUE FOR NUMEROUS OWNERS. SO I CONTACTED CADILLAC, AND WAS INITIALLY TOLD IT WAS UNDER WARRANTY, AND TO TAKE IT IN TO THE DEALER FOR REPAIRS AT NO COST TO ME. AFTER TAKING OFF WORK, WAS TOLD BY THE DEALER THAT THIS WAS NOT TRUE, WHEN ACTUALITY THE INTERIOR HANDLES ARE THE ACTUAL HANDLES UNDER WARRANTY FOR THE CHROME PEALING. AT THIS POINT THE CHROME ON THE INTERIOR HANDLES WERE NOT A CONCERN OF MINE. AFTER GOING BACK AND FORTH WITH GM/CADILLAC AND MY LOCAL DEALER FOR A COUPLE OF MONTHS, I BOUGHT A REPLACEMENT HANDLE AND DID THE REPAIR MYSELF. ABOUT A YEAR LATER THE PASSENGER SIDE REAR EXTERIOR DOOR HANDLE SEPARATED FROM THE BODY, I CONTACT CADILLAC TO MAKE A COMPLAINT, I DO GET A CALL BACK, THE REP ASK ME WHAT DO I WANT THEM TO DO, I SAY " IT WOULD BE GREAT IF THEY KNOWING THIS IS A ONGOING ISSUE THAT THEY PAY FOR THE REPAIRS", I WAS TOLD " THIS IS NOT A SAFETY ISSUE AND DOESN'T FIT THE CATEGORY OF HAVING A RECALL ISSUED", I STATED WELL IF I WAS IN AN ACCIDENT, AND SOMEONE NEEDED TO OPEN THE DOOR FROM THE OUTSIDE, IS THIS NOT A SAFETY ISSUE? I WAS BASICALLY TOLD NO. AGAIN THEY ASK WHAT DO YOU WANT US TO DO? I SAID WELL, THIS IS MY SECOND HANDLE THAT HAS BROKEN, AT LEAST PAY SOME PORTION OF IT, I WAS TOLD THAT IS LEFT UP TO THE DEALER TO DECIDE. WHEN MY FIRST HANDLE BROKE, I TRIED TO NEGOTIATE WITH THE DEALER TO BRING THE COST DOWN, WITH NO SUCCESS. SO I LET THE REP., KNOW JUST ANNOTATE THIS AS A COMPLAINT. I AGAIN WENT ON THE INTERNET AND PURCHASED A HANDLE AND DID THE REPAIR MYSELF. THE HANDLES CAN BE FOUND FOR LESS THAN $50 (WITH A WARRANTY) AND TAKE ABOUT 30 MIN. TO INSTALL. MY INTERIOR HANDLE WERE NEVER REPLACED, GO FIGURE, NO LONGER UNDER WARRANTY. *TR

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT WHEN ATTEMPTING TO OPEN ANY OF THE DOORS, THE HANDLES BECAME SEPARATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HANDLES WERE PLASTIC AND BECAUSE OF VARIOUS TYPES OF WEATHER THE HOLES FOR THE SCREWS HAD WIDEN CAUSING THE HANDLES TO SEPARATE FROM THE VEHICLE. THE HANDLES WERE REPLACED BUT THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.

MULTIPLE EXHAUST MANIFOLD BOLTS BROKEN CAUSING EXHAUST GAS LEAKS BETWEEN EXHAUST MANIFOLD AND CYLINDER HEAD. CONDITION EXISTS ON BOTH SIDES OF ENGINE. *TR

THE EXTERIOR DOOR HANDLES HAVE PULLED OUT FROM THE DOOR THREE TIMES. WHEN YOU GO TO OPEN THE DOOR, THE DOOR HANDLE PULLS OUT FROM THE DOOR FRAME. I JUST HAD THIS HAPPEN AGAIN FOR THE THIRD TIME AT A COST OF $232.72. THIS COULD BE A SAFETY HAZARD IF YOU WERE IN A CRASH AND HAD TO HAVE SOME ONE OPEN THE DOOR FROM THE OUTSIDE TO REMOVE YOU OR YOUR FAMILY. IT IS OBVIOUSLY A DESIGN FLAW. *TR

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE WIRING HARNESS AND MODULE CONNECTORS WERE MELTED AND BURNED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,000. THE VIN WAS NOT AVAILABLE.

WE JUST WANTED TO ALERT YOU OF A LIFE THREATENING SITUATION THAT OCCURRED WITH OUR 2007 CADILLAC ESCALADE ESV, ON WEDNESDAY, JULY 17, 2013. I HAD JUST PICKED UP MY KIDS FROM SWIM PRACTICE AND WAS PULLING OUT OF THE PARKING LOT WHEN MY STEERING WHEEL WAS COMPLETELY DISCONNECTED FROM THE WHEELS AND HAD NO ABILITY TO STEER THE CAR... IT JUST FREELY SPUN AROUND AND AROUND. THANKFULLY, I WAS ABLE TO STOP THE VEHICLE BEFORE HITTING A TREE AND MY KIDS AND I WERE NOT INJURED, JUST VERY SHAKEN. HOWEVER, IT WAS AND STILL IS VERY PRESENT IN MY MIND WHAT THE OUTCOME COULD HAVE BEEN HAD WE BEEN ON THE HIGHWAY OR GOING AT A FASTER SPEED. CADILLAC ROADSIDE WAS VERY HELPFUL IN GETTING THE CAR TOWED TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND HAVE HAD ALL MAINTENANCE DONE IN THE PAST. AFTER REVIEW OF THE VEHICLE I WAS TOLD THAT THEY ARE REALLY NOT SURE WHAT WENT WRONG, AS THEY HAD NEVER SEEN ANYTHING LIKE IT. APPARENTLY THE WHOLE FRONT STEERING SYSTEM IS SUPPOSED TO COLLAPSE IN A HEAD ON COLLISION, BUT FOR SOME REASON IT COLLAPSED WITHOUT WARNING OR REASON. CONSEQUENTLY, DUE TO THE STEERING WHEEL CONTINUOUSLY SPINNING, IT HAD RIPPED OUT ALL THE POWER CORDS TO THE RADIO, AIR CONDITIONING, POWER STEERING, STABILITRAC, ETC. THE CAR WAS A DISASTER AND AT THAT POINT I HAD NO TRUST IN THE CAR TO EVER DRIVE IT AGAIN. I HAD ENJOYED MY VEHICLE UP TO THIS POINT, BUT THIS HAS MADE ME INCREDIBLY CONCERNED ABOUT PUTTING MY FAMILY IN ANOTHER CADILLAC VEHICLE. *TR

ENGINE MOUNTS FAILED AND POTENTIAL FOR WIRING HARNESS TO BE STETCHED TO THE POINT TO CAUSE LOSS OF MANY ENGINE FUNCTIONS. ADDITIONALLY THE OIL PAN GASKET HAS ALSO FAILED.WAS INFORMED BY DEALER SERVICE ADVISOR THAT THESE ARE COMMON OCCURENCES IN THESE VEHICLES. *TR

CHROME PLATING ON INTERIOR DOOR HANDLES HAS PEELED RESULTING IN A RAZOR-BLADE LIKE EFFECT CAUSING INJURY TO HANDS WHEN USING DOOR HANDLES. SENIOR CITIZEN AGE 78 INJURED HAND WHILE USING DOOR. DESPITE THIS BEING A KNOWN DEFECT, GM REFUSES TO REPLACE THESE HANDLES AT THEIR COST AND HAS NOT ISSUED A RECALL. THESE HANDLES WERE REPLACED APPROXIMATELY TWO YEARS AGO BECAUSE OF THE SAME DEFECT AND THE NEW ONES INSTALLED HAVE SUFFERED THE SAME PROBLEM. ACCORDING TO NHTSA ACTION NUMBER EA10004, "IN JULY 2010, GM ISSUED A SPECIAL COVERAGE POLICY (SCP 09239) ON THE BASE VEHICLES TO EXTEND THE WARRANTY COVERAGE TO 10 YEARS/100K MILES. RECENT DATA INDICATE THAT THE BASE POPULATION COMPLAINT AND INJURY REPORTING HAVE SUBSIDED SINCE THE IMPLEMENTATION OF THE SCP CAMPAIGN. IN JUNE 2011, GM ADDED THE REMAINING INTERIM POPULATION (SEP-OCT 2006) TO THE SCP." CADILLAC HAS INFORMED ME THAT MY VEHICLE, DESPITE HAVING THIS DEFECT, AND DESPITE BEING LISTED IN THE NHTSA REPORT, IS NOT A PART OF THE SCP. WHY IS THAT? *JS

WHILE TRAVELING ON AN INTERSTATE HIGHWAY STEERING BECAME COMPLETELY UNRESPONSIVE. I MANAGED TO EXIT HIGHWAY WITHOUT INCIDENT. ATTEMPTED TO MAKE LEFT TURN BUT CAR CONTINUED TO GO STRAIGHT. THE VEHICLE HAD TO BE TOWED AS IT WAS UNABLE TO BE DRIVEN. INFORMED BY DEALER THE MANIFOLD HEATSHIELD RUSTED AND FELL INTO THE STEERING MECHANISM CAUSING THE COMPLETE LACK OF STEERING CONTROL. EXTENDED WARRANTY COMPANY REFUSES TO COVER REPAIR. *JS