2023 CADILLAC ESCALADE ESV Complaints

On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--RPMS were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.

I am submitting this complaint regarding Safety Recall No. N252494000 affecting my 2023 Cadillac Escalade ESV. In September 2024, the engine in my vehicle failed and required a full replacement. I paid $11,000 out of pocket for the repair. After learning of this recall, I checked my vehicle’s recall status and found that it was marked as “completed ” even though I never brought the vehicle to a Cadillac dealer for inspection or recall-related service. I believe the recall was improperly closed without any inspection or corrective action. I request that NHTSA investigate why my vehicle's recall status was marked complete without being serviced, and urge GM to provide reimbursement for the costs I incurred due to a defect now identified under this official recall. I have supporting documents, including the repair invoice and payment proof, and am willing to provide them upon request. Thank you for your attention to this matter.

10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.

I was driving my vehicle on the highway at approx 55 mph. Without warning my vehicle’s engine failed and the vehicle went into neutral. I had to coast until the emergency shoulder was available as power steering was dwindling. As I pulled into the shoulder the wheel locked. The vehicle’s engine could not be restarted and the vehicle was towed to the Cadillac Dealership. I feared for my life as cars were behind me at 55 mph or higher when my engine went out. I nearly didn’t make it into the shoulder before the vehicle stopped completely.

I was on the highway while cruising with a speed of 65 to 70 mph all of a sudden vehicle started to shake and lost control speed went down to 20mph on the highway check engine light came up foward collision, Stability, traction control and engine died started again stall, had to tow the suv to the dealership

The transmission needs a new valve body at 43,491 mile, and is available for inspection upon request. My safety was put at risk because I was driving on the highway at approximately 70mph, when all of a sudden I received a loss of power message on my dashboard along with the check engine light. The vehicle then shifted HARD into a lower gear and there was an obvious loss of power along with higher than normal RPMs and a severe loss of fuel economy. I had to pull over to the shoulder and turn off the vehicle for 10 minutes hoping that everything would be fine. I brought it in to the dealership today, and they confirmed that it's the transmission valve body. Previous symptoms have been hard shifts when shifting out of park, and occasional loss of power to the engine. I don't understand how it is possible for these parts to be back ordered if they are still manufacturing these transmissions for the newer 2025 models and soon to be 2026 Escalade models. This is a real safety issue aside from the engine recall fiasco that GM is under fire for. They need to be investigated for both the transmission and engine problems!

On Monday, [XXX], at [XXX] my husband and I were traveling down [XXX], in Selma, California, north bound, going approximately 75mph and the engine quit running. The transmission automatically went into neutral and I was able to coast into the center median of the freeway. We were very scared because we were in the fast lane and had to coast into the median lanes where traffic was speeding past us. I called Onstar and they called out a tow truck and CHP (California highway patrol). They had to tow the car to Giant Chevrolet in Visalia, CA. The vehicle was in the shop and we received a new engine. They repaired it under warranty and gave us a rental car. We received the vehicle back on Wednesday, March 26, 2025. There were no warning messages on the dash before this happened. It had 33,341 miles on the car when it happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left — only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2–4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn’t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor — they were unaware of the vehicle’s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.

my 2023 Cadillac Escalade vehicle broke down while I was driving on the highway this past Wednesday. While driving at highway speeds, the transmission unexpectedly shifted from Drive (D) to Neutral (N), and after that, I was unable to shift back to Drive or start the vehicle. The car was then towed to Cadillac of Silver Spring in Maryland for further inspection. I was informed the engine may be locked, but other technicians suggest it could be an ECM or electrical issue. The vehicle is still under warranty and only has 12000miles.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving 45-50 MPH, the vehicle stalled. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer with the assistance of a Police patrol. The dealer diagnosed that the engine was blown, and the engine was replaced. Additionally, the contact stated that while driving at various speeds, the vehicle stalled and was able to be restarted after 20-45 minutes. The contact was unable to pull to the side of the road. The check engine warning light was illuminated. The vehicle was taken to a second dealer, Cadillac of Manhattan (646 11th Ave, New York, NY 10036) several times; however, the failure could not be duplicated. The contact stated that while driving 45-50 MPH, the vehicle stalled inadvertently and was rear-ended by another vehicle. The contact stated that the accident was a fender-bender. There was no injury sustained. No Police report was filed. The vehicle was able to restart after 20-45 minutes. The contact resumed driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 28,000.