2023 CADILLAC ESCALADE ESV Complaints

We were traveling on a highway trip, approximately 71 miles from home the engine made a brief grinding noise and then with in about 2 seconds the engine completely shut down and stopped running. After having the vehicle towed back to my Cadillac dealer, the dealer determined that the engine was completely damaged by an "outsourced" defective crankshaft installed in the initial engine installation. The dealer has had my vehicle for exactly 1 month and says it is waiting for a new engine with no idea when they will receive the new replacement. I need my vehicle.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while operating the vehicle, there was an abnormal knocking sound coming from the engine compartment. The contact stated while her husband was driving later, the vehicle failed to exceed 50 MPH. No warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed with internal engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

My [XXX] was sleeping in the parked car. My wife was also in the car with her. Engine and AC were on. The key was inside. Doors and trunk were unlocked. I got outside the car and got my older kid. The doors opened as usual. Then my wife stepped outside the car to get something from the trunk, and she closed her door as well to avoid heat coming in. The vehicle immediately auto locked the doors with the key inside it. So my little one got locked inside. The doors or the trunk did not open again. There was no cell reception, so no way to get roadside help or call 911. The car was parked under direct sun in hot weather. It then shut off the engine (and AC) as well. To avoid heat stroke, we broke into the car to save the child. Obviously damaged the vehicle in the process. The problem of doors/trunk locking with the key inside happened a second time the next day. This time engine was off. I was already inside. My door was open. What component or system failed or malfunctioned, and is it available for inspection upon request? LOCKS, REMOTE How was your safety or the safety of others put at risk? RISK OF CHILD DEATH FROM HEAT STROKE Has the problem been reproduced or confirmed by a dealer or independent service center? NOT YET TAKEN TO A DEALER Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NONE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine lost power and needs to be replaced. How was your safety or the safety of others put at risk? I was driving on the I35 at 75 mph when I had catastrophic engine failure. It caused high potential for myself to be rear-ended or a pile up. Has the problem been reproduced or confirmed by a dealer or independent service center? My local dealer confirmed this is a known issue for 6.2l LS motors. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no other signs immediately prior to the failure. Two weeks before the failure, I took the vehicle back to the dealer because of the oil use and the low oil engine light.

[XXX] driving down [XXX] in Delaware at 68mph, with no prior warning my Cadillac Escalade had a total power loss and shifted into neutral in the center lane of a 4 lane highway nearing causing a collision that could of took my life as well as my 3 children. We were stuck in the center lane of a dangerous highway for 2 hours. The dealership (Delaware Cadillac) has notified me that at 36,000 the entire engine has failed with no prior warning or issues. And is going to require a complete engine replacement. This is extremely dangerous. I also own two other Cadillac Escalade models and scared the same thing is going to occur. No lamps were illuminated, there was no driving issues or concerns prior to this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When driving at 60 miles an hour in the interstate the engine stopped and the shift moved to N. The car was on, message on the screen “please start” and I could manage the car to go to the side of the road until complete stop. The car was towed to a Cadillac dealer and the engine had to be replaced. Very scary situation and than God nothing happened. GM offered to extend the engine warranty but would not provide a good explanation or confirm the issue was fixed and wont happen again.

Engine stopped working making left hand turn crossing traffic and then seized up on the freeway. Both times with no indication of an issue.

My 2023 Escalade started making a 'knocking" noise on Saturday 1/25/25. I called the dealership on Monday and they scheduled for a service appt. I let them know that it sounded like it was coming directly from the engine area. I have never had issues with the vehicle in any capacity previously. I did not drive the vehicle until thursday to the dealership because it sounded serious. On Thursday ON the way to the dealership the car completely broke down in the middle of the road with NO WARNING SIGNS or check engine lights coming on EVER. Not once did a light come on to tell me something was wrong. Upon the car being at the dealership for a week. They called to let us know that they found metal shavings in the oil pan, the oil in the car had almost completely drained and the car needs a complete new engine. An engine that is backordered through GM. And I have NO date upon which it can be fixed. My car was unable to be moved until the tow truck came. If I was in the middle of the interstate my life would have been at risk. I have since talked to 2 other people in my small city that have had the same issue. My dealership *also small, has a wait list of 4 other people for this same issue. This is a major safety concern and also a consumer issue. There is currently NO recall on the engine even though nation wide there is a major issue!

my wife was driving down the road late at night and the engine turned off and all the lights inside the car (dash lights, etc) and outside the car turned off...it was super scary. no warning lights came on before this happened...there was no warning given by the car that something was wrong. Got the car to the dealership and the dealer diagnosed it with a blown engine. this failure could have caused death or injury if there were other cars/people around.

My 2023 engine failed while traveling at highway speeds on the Taconic parkway. I was traveling with my entire family and the car lost all motor power. I was able to control the car to get it off the road but it was extremely dangerous. It could have caused a massive accident. After several hours and being left stranded without a vehicle the car was towed to Cadillac. A few days later they determined it was engine failure. The dealer had not been helpful at all and put me in a much smaller suv through hertz explaining it will be at least 3-5 months without the vehicle. The car has 14,799 miles on it