2004 CADILLAC SRX Complaints

MY CADILLAC SRX (PURCHASED 4/2/2004, MILEAGE 34,599) SUFFERED A COMPLETE HYDRAULIC BRAKE FAILURE. THIS OCCURRED IN A PARKING LOT, AT LOW SPEED AND THERE WERE NO INJURIES OR DAMAGE. THE CAR WAS TOWED TO THE DEALER WHO REPAIRED THE BRAKES UNDER WARRANTY. THE DEALER STATED THAT BOTH HYDRAULIC CIRCUITS HAD FAILED AND THE ONLY BRAKING WAS THE PARKING BRAKE. THE DEALER ALSO STATED THAT THIS WAS THE FIRST TIME HE HAD SEEN THIS TYPE OF FAILURE ON THIS TYPE OF VEHICLE. *JB

DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH WITH THE POWER SUN ROOF OPEN, A VIBRATION AND A SQUEAKING NOISE WAS HEARD. UPON INSPECTION, ONE OF THE BOLTS WERE MISSING AND ANOTHER WAS LOOSE. AN APPOINTMENT WAS SCHEDULED WITH THE SERVICE DEALER AND THE MANUFACTURER WAS NOTIFIED.

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A LOT, A FIRE ERUPTED FROM THE FRONT UNDER HOOD AREA WITHOUT WARNING. BYSTANDERS ALERTED THE FIRE DEPARTMENT AND THE FIRE WAS EXTINGUISHED. NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE VEHICLE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER AND THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO A DEALER TO AWAIT FURTHER INSPECTION BY THE INSURANCE ADJUSTOR AND A FACTORY REPRESENTATIVE. UPDATED 9/5/2006 - PRIOR TOT HE FIRE THE CONSUMER NOTICED THAT THE POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. THE VEHICLE WAS PARKED WHEN THE SMOKE AND FLAMES APPEARED. THE VEHICLE WAS DEEMED A TOTAL LOSS.*NM

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON THE HIGHWAY DURING SUNNY DRY CONDITIONS, THE SUN ROOF EXPLODED INTO MANY PIECES. THE VEHICLE WAS IMMEDIATELY PULLED OVER BECAUSE SOME SMALL PIECES OF GLASS BEGAN FALLING INTO THE VEHICLE. THE SUNROOF SHADE WAS PULLED SHUT TO PREVENT GLASS FROM FALLING INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED AN EXTERNAL OBJECT CAUSED THE INCIDENT. THE CONTACT DISAGREED WITH THE DEALER BECAUSE THERE WERE OTHER COMPLAINTS ABOUT THE SAME PROBLEM. THE DEALERSHIP REPAIRED THE VEHICLE AT NO COST, AND THE CONTACT HAS A RECEIPT OF THE GLASS REPAIR.

DT*: THE CONTACT STATED WHILE DRIVING UNDER NORMAL CONDITIONS AT 65 MPH, THE SUNROOF SHATTERED AND IMPLODED. THERE WERE NO PRIOR PROBLEMS WITH THE SUNROOF REPORTED. THE SUNROOF WAS NOT STRUCK BY ROCKS OR ROAD DEBRIS. THE BROKEN GLASS FRAGMENTS FELL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND REPAIR. UPDATED 5/16/2006 - *NM

CENTER PANEL OF SUN/MOON ROOF FOUND TO BE SHATTERED FOR NO DISCERNIBLE REASON ON MY 2004 CADILLAC SRX. DEALER WILL NOT ADDRESS PROBLEM AS ONE COVERED BY WARRANTY. AWAITING NEW GLASS PANEL I PAID FOR ($1,050.99) AND INSTALLATION (COST UNKNOWN). *NM

DT*: THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT HAND TURN INTO A PARKING LOT, THE STEERING COLUMN COMPLETELY LOCKED. AFTER ATTEMPTING TO MANUALLY TURN THE STEERING WHEEL FOR TWENTY MINUTES THE VEHICLE RESUMED NORMAL OPERATIONS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY WHILE TURNING TO THE LEFT OR RIGHT. THE VEHICLE WAS RETURNED TO THE DEALER WHO DETERMINED THE POWER STEERING HOSES WERE REVERSED WHEN THE VEHICLE WAS ORIGINALLY MANUFACTURED. THE HOSES WERE SWITCHED, BUT THIS DID NOT REMEDY THE PROBLEM. THE STEERING COLUMN CONTINUED TO LOCK INTERMITTENTLY. IN ADDITION TO THE ONGOING STEERING COLUMN PROBLEM THE VEHICLE HAD SEVERAL OTHER PROBLEMS AS WELL. THE VEHICLE'S ENGINE SUDDENLY STALLED WITHOUT ANY PRIOR WARNING WHILE TRAVELING 70 MPH. THE VEHICLE WAS MANEUVERED SAFELY TO THE SIDE OF THE ROAD AND WAS EASILY RESTARTED AFTER A 30 MINUTE PERIOD. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THE THROTTLE CONTROL HAD CAUSED THE GAS SUPPLY TO SHUT OFF TO THE ENGINE. THE THROTTLE WAS REPLACED AND THIS REMEDIED THE PROBLEM. LATER, THE TRANSMISSION MADE A NOISE AND THE REAR END FELT LOOSE WHILE TRAVELING 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THERE WERE LOOSE NUTS ON THE WHEEL. ALL LUG NUTS WERE TIGHTENED ON ALL FOUR WHEELS. THE TIGHTENING OF THE NUTS APPEARED TO REMEDY BOTH THE TRANSMISSION NOISE AND THE LOOSE FEELING IN THE REAR OF THE VEHICLE. THE CONTACT TRADED THE VEHICLE DUE TO THE DEALERS INABILITY TO REMEDY THE ONGOING STEERING PROBLEM. UPDATED 3/9/2006 - *NM

MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERATED, TAKING ME WITH IT, I PUSHED AWAY, AND IT KEPT ACCELERATING OVER THE SCENIC OVERLOOK, BEING DESTROYED. ON-STAR NEVER CONTACTED THE POLICE, AMBULANCE, OR ME, EVEN 1 WEEK AFTER THE ACCIDENT, I HAD TO CALL THEM AND REQUEST THE AUDIO OR TRANSCRIPT OF THE MALFUNCTIONS, AND CRASH. *NM

DT: THE CONTACT STATED TIRE PRESSURE MONITORING SENSORS WERE DEFECTIVE. THE MANUFACTURERS RECOMMENDED TIRE PRESSURE BE 32 PSI . HOWEVER, WITHIN 24 HOURS THE SENSORS SUGGESTED THE PRESSURE DROPPED IN ALL FOUR TIRES. THIS CAUSED THE WARNING LIGHTS TO ILLUMINATE, SIGNALING LOW TIRE PRESSURE. THE SENSORS PROVIDED A FALSE READING WHICH ALERTED THE CONTACT THAT AIR SHOULD BE ADDED TO THE TIRES. THIS CAUSED IMPROPER PRESSURE TO BE ADDED, RESULTING IN OVER INFLATION. HE TOOK THE VEHICLE TO THE DEALER THREE TIMES FOR THIS PROBLEM. EACH TIME THE DEALER CALIBRATED THE SENSORS. THIS PROCEDURE TEMPORARILY REMEDIES THE PROBLEM. *AK

WHILE PARKED THE CAR'S SUNROOF EXPLODED, SHOWERING MY SON AND I IN GLASS. THE GLASS WAS VERY SHARP AND CAUSED MINOR CUTS ON HANDS WHILE TRYING TO GET OUT OF THE VEHICLE. THE CAR NEEDED TO BE TOWED BECAUSE THE GLASS WAS EVERYWHERE AND WE FEARED DESTROYING THE SEATS BY GETTING BACK IN THE VEHICLE. THE DEALERSHIP CLAIMED THAT IT WAS NOT A WARRANTY ISSUE AND WE ARE WORKING WITH OUR INSURANCE COMPANY. WE FEEL IT IS AN OBVIOUS VEHICLE DEFECT. *NM *PER MRS DERSHEM, VEHICLE WAS BEING DRIVEN AT THE TIME OF THE INCIDENT. AFTER PULLING INTO PARKING LOT, WHILE INSIDE VEHICLE, SUNROOF GLASS SHATTERED.PCO*