2004 CADILLAC SRX Complaints
View complaints related to 2004 CADILLAC SRX. The complaints found here are submitted by actual consumers with first hand experience. There are more than 210 complaints submitted for the 2004 CADILLAC SRX. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 CADILLAC SRX- OMAHA, NE
IN MARCH2013 I ALMOST HAD AN ACCIDENT BECAUSE MY BRAKES WOULD NOT STOP THE VEHICLE, I SWERVED OVER TO THE SIDE AND HIT THE CURB A BIT. I BOUGHT THE CAR IN FEB 2012. IT ALWAYS HAD THE SYSTEM BALANCE LIGHT TO COME ON SO I DECIDED TO TAKE IT TO SEE WHAT WAS WRONG WITH IT. I TOOK IT TO GENERAL MOTORS IN OMHA NEBRAKSA 114TH DODGE STREET. THEY TEST DROVE IT AND SAID THEY DID NOT FIND ANYTHING WRONG WITH IT EXCEPT THAT I NEEDED NEW ROTORS AND BRAKES. I TOLD THEM ABOUT THIS RECALL AND HOW MY BRAKE PROBLEM FALLS INTO THIS AND THEY SAID THEY LOOKED UP MY VIN NUMBER AND THAT IT WAS ALREADY FIXED. I SAID WELL THIS NEEDS TO BE DONE OVER BECAUSE THIS COULD POTENTIALLY COULD CAUSE AN ACCIDENT. THEY EXPLAINED THAT MY BRAKES NEEDED TO BE FIXED. I DISAGREE HERE IS THE RECALL INFOR WHICH CERTAINLY IS WHAT IS HAPPENING TO MY CAR. I DON'T EVEN HAVE TO TOUCH MY BRAKES FOR THE COMPUTER TO TAKE OVER THE CAR AND CAUSE IT TO GO OFF BALANCE AND CAUSE SWERVING SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE RECALL NUMBER: 04V151000 RECALL DATE: 03/29/2004 PROBLEM SUMMARY: ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS. CONSEQUENCE: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH. CORRECTIVE ACTION: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339. THE MANUFACTURER FIRST NOTIFIED OWNERS OF THIS RECALL ON 05/10/2004. THIS RECALL AFFECTS VEHICLES MANUFACTURED BETWEEN 03/01/2003 AND 01/31/2004. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- HARBOR SPRINGS, MI
I WAS DRIVING AT APPROXIMATELY 45 MPH ON M-119 IN PETOSKEY MICHIGAN. I HEARD A LOUD, SHARP BANG, SIMILAR TO HEARING A RIFLE BEING FIRED WITHOUT EAR DEFENDERS. IMMEDIATELY, I PULLED TO THE SHOULDER TO INSPECT THE VEHICLE AND ASSESS DAMAGE. THE PANORAMIC ROOF HAD SHATTERED. THERE WAS NO SIGN OF IMPACT FROM EXTERNAL SOURCES. THE INTERIOR SHADE WAS CLOSED. HAD IT BEEN OPEN THE GLASS FROM THE SUNSHINE ROOF WOULD HAVE FALLEN INTO THE PASSENGER COMPARTMENT. THIS WAS AN UNPROVOKED FAILURE OF A KEY BODY COMPONENT.,. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- EAST ALTON, IL
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS AND MADE A SERIES OF POPPING NOISES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 CADILLAC SRX- SPRINGFIELD, MO
I WAS SITTING AT A STOP LIGHT, IN MY CAR, WITH MY MOTHER IN THE PASSENGER SEAT. WHEN THE LIGHT TURNED GREEN I APPLIED PRESSURE TO THE ACCELERATOR AND THE BACK END OF THE CAR MADE A LOUD ENOUGH THUMP - I THOUGHT THE AXLE BROKE OFF. AS I CONTINUED TO DRIVE AWAY FROM THE INTERSECTION I LOOKED IN THE REAR VIEW MIRROR FOR REMAINS - THERE WERE NONE. MY MOTHER COMMENTED ON THE NOISE, I DID NOT KNOW WHAT TO TELL HER. SHE ALSO HAS A CADI SRX, 2005. WHEN SHE RETURNED HOME SHE NOTICED THE SAME NOISE IN HER CADI. HER HUSBAND SAID IT WAS THE "REAR DIFFERENTIAL." SINCE THAT TIME THEIR CADI WAS LOST IN A FLOOD AND THEY PURCHASED ANOTHER CADI SRX, 2008. THIS CADI ALSO HAS THE THUMPING IN THE REAR DIFFERENTIAL. THE THUMPING CONTINUES WHEN ACCELERATING FROM A STOPPED POSITION. I HAVE COME TO THE CONCLUSION ALL THE CADILLAC'S HAVE REAR DIFFERENTIAL ISSUES AND THERE NEEDS TO BE SOME KIND OF ACTION AGAINST THIS ISSUE. THIS NEEDS TO BE ADDRESSED. MY NEXT STEP IS TO GO TO THE BETTER BUSINESS BUREAU. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- HEMPHILL, TX
ON SEVERAL OCCASIONS THE STABILITY SYSTEM HAS ENGAGED ON ITS OWN, CAUSING MY CAR TO BRAKE ON ITS OWN AND SWERVE AND SKID TO THE RIGHT AND LEFT, BRAKES SHUDDER AND GOES FROM 70 MPH TO 30 IN A FEW SECONDS... IT HAS HAPPENED AT DIFFERENT SPEEDS IN DIFFERENT CLIMATE CONDITIONS. THE MESSAGE ON SCREEN SAYS STABILITY SYSTEM ENGAGED, THEN TRACTION ENGAGED, WHICH I HAVE TURNED OFF. I BROUGHT MY CAR INTO A DEALER AFTER THE FIRST EXPERIENCE AND THEY REPLACED THE STABILITY SYSTEM SENSOR, AT A COST NEAR $600 TO ME! A COUPLE WEEKS WENT BY WITH NOTHING WRONG, WE MOVED ACROSS TEXAS AND NOW ITS HAPPENING DAILY!!! THE DEALERSHIPS DON'T KNOW WHAT IS WRONG AND 'HAVENT HEARD ANY COMPLAINTS LIKE MINE', WHICH I FIND VERY HARD TO BELIEVE AFTER READING THE COMPLAINTS LISTED HERE AND IN OTHER BLOGS/WEBSITES!! THIS IS A VERY DANGEROUS PROBLEM THAT GM REALLY NEEDS TO FIX, I DRIVE MY KIDS AROUND IN THIS CAR AND DEPEND ON IT TO GET ME TO AND FROM WORK SAFELY NOT VEERING ME OFF ROAD POSSIBLY CAUSING A MAJOR ACCIDENT!!! I LIKE MANY OTHER PEOPLE WORK HARD TO PAY MY CAR NOTE AND CANT AFFORD $600 'FIXES' THAT DONT FIX!!! *TR
Source: NHTSA WEB SITE -
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2004 CADILLAC SRX- HEBER SPRINGS, AR
SERVICE STABILITY SYSTEM LIGHTS ON DISPLAY, CAR SHUDDERS AS BRAKES RAMDOMLY APPLY AT ANY SPEED, PULLING STEERING TO LEFT OR RIGHT. SERVICE ABS ON DISPLAY, TRACTIONCONTROL OFF, AND SERVICE CAR SOON ALL ON DISPLAY. CAR HAS HAD TRANSFER CASE FAILURE, ALL 4 HUBS HAD BEARING FAILURE, BRAKE BOOSTER FAILURE, POWER SEAT MODULE FAILURE, AND. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- ROCHESTER HILLS, MI
MY 2004 CADILLAC SRX ALSO HAS THE LEAKING PINION SEAL DESCRIBED IN THE FOLLOWING RECALL.....IT HAS LEAKED SINCE I HAVE OWNED THE CAR BUT NOW IS GRINDING. SHOULD IT NOT ALSO BE COVERED BY GM? 2005 CADILLAC SRX POWER TRAIN RECALL 07V589000 NHTSA: ACTION NUMBER: N/A SERVICE BULLETIN NUMBER: 07V589000 ?REPORT DATE: DEC 20, 2007 ?COMPONENT: POWER TRAIN ?POTENTIAL UNITS AFFECTED: 275936 ?MANUFACTURER: GENERAL MOTORS CORP. SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK. CONSEQUENCE: A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- COLUMBUS, OH
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED, CAUSING THE VEHICLE TO BECOME RESISTANT TO ACCELERATION ATTEMPTS OVER 5 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WOULD RESUME NORMAL FUNCTION ONCE THE ENGINE WAS SHUT OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 CADILLAC SRX- CHAGRIN FALLS, OH
I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? HOW OFTEN DO YOU HAVE TO REPLACE THE STEERING GEAR ON A BWM, VOLVO, LEXUS, INFINITY OR EVEN YET A YUGO AT ONLY 57000 MILES? THE CAR HAS BEEN PERFECTLY MAINTAINED, SERVICED AND KEPT IN EXCELLENT CONDITION. IT WAS REPLACED WITH A BRAND NEW STEERING GEAR FROM CLASSIC CADILLAC. NOW ONLY 18 MONTHS LATER AND 17000 MILES THE STEERING GEAR HAS GONE BAD AGAIN. THIS IS A VERY EXPENSIVE REPAIR AND CADILLAC/GM IS TELLING ME THAT THE PART ONLY COMES WITH ONLY A 12 MONTH, 12000 MILE WARRANTY??? THIS IS OBVIOUSLY A DEFECTIVE IN THE DESIGN OF YOUR PRODUCT. I CALLED THE 800-458-80006 CUSTOMER HELP LINE AND HAVE LITTLE CONFIDENCE THAT CADILLAC WILL HELP ME WITH THIS PROBLEM. MY CAR IS NOW GOING TO BE TIED UP IN THE SHOP FOR SEVERAL DAYS AND IS GOING TO BE A HUGE INCONVENIENCES AND EXPENSE TO MYSELF AND FAMILY. PLEASE LET ME KNOW WHO I CAN SPEAK WITH AT CADILLAC/GM TO TALK WITH ABOUT THIS OBVIOUS DEFECT IN YOUR PRODUCT. *TR
Source: NHTSA WEB SITE -
2004 CADILLAC SRX- KEARNY, NJ
MY WIFE WAS DRIVING HER 2004 SRX WITH ONLY 70000 MILES. SHE WAS TRAVELING AT 65 MPH WHEN THE BRAKES SUDDENLY STARTED ACTIVATING AND THE CAR SWERVED TO THE SIDE ALMOST CAUSING AN ACCIDENT. THE ERROR MESSAGE DISPLAYED WAS SERVICE STABILITY ON THE CONSOLE. AFTER SHE TOLD WHAT HAD HAPPENED , I WENT ON THE INTERNET AND FOUND THAT TOO MANY OWNERS OF 2004 SRX EXPERIENCED THE SAME PROBLEM. THE DEALER ENDED UP REPLACING THE SENSOR ON THE STEERING COLUMN. FROM READING AND EXPERIENCING THIS PROBLEM I WONDER HOW LONG WILL IT BE BEFORE SOMEONE GETS SERIOUSLY HURT. I THINK THIS PROBLEM JUSTIFIES LOOKING INTO BECAUSE IT IS OCCURRING TOO MANY 2004 SRX (EDMUNDS.COM HAS A LOT OF COMPLAINTS). *TR
Source: NHTSA WEB SITE