CADILLAC Complaints

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the message "Caution - Pull Over Immediately - Turn off Engine and Wait to Restart Vehicle" was displayed on the instrument panel. The contact pulled over and followed the instructions, and the vehicle returned to normal operation. The contact could not pull over in time, and the steering wheel seized, and the vehicle became difficult to maneuver. No warning lights were illuminated. The failure reoccurred on several occasions. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,250.

On Monday XXX, I was on my way to the dealer for my first oil change. I was driving through a toll both, also under construction just outside [XXX], when the engine lost power without warning and just stopped. While scrambling to find a tow truck I finally got the vehicle started and limped it to the dealer, Patrick Cadillac in Schaumburg, IL,. Nearly a week later, a technician informed me that the engine is unrepairable and needs to be completely replaced. He also informed me that engines are on back-order and no ETA is available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Bought vehicle brand new in 2021 took delivery in 2022. Had to have a full transmission replacement and radiator that was cracked replaced at 30,000 miles. Over the next few years have had fuel delivery issues due to fuel pump. This fuel pump was not fixed. As of this year 2026 i've had the vehicle in the shop just shy of every single month. I have had a thermostat sensor that caused the engine fan to go into high RPM causing limp mode on the freeway with a family of 5 in the vehicle. Ive had breaks replaced and not mounted correctly. Additionally, being told the radiator is cracked again in the exact same spot from the initial replacement. Most recently i had a "exhaust pressure back flow valve replaced" that also caused the vehicle to go into limp mode. The following week was another pressure back flow valve issue from the install requiring 2 forced regen's. Approximately 4 days later (08/14/26) from getting the vehicle back from the dealership i have a new check engine light recommending a new catalytic converter. These issues predominately and without warning putting the car into limp mode on the highway is causing major safety concerns for my family with 3 little girls. The vehicle continues to be assessed at the dealership and we have been treated as more of a nuisance than a customer with major vehicle concerns

I purchased a new 2026 Cadillac Escalade from AutoNation Cadillac West Palm Beach on July 27, 2026. At only approximately 375 miles, the vehicle developed serious engine/drivability problems and front/rear bumper alignment defects. The Escalade began shaking/stuttering, hesitating, experiencing inconsistent power, and making an abnormal knocking-type noise. The check-engine light illuminated. I took the vehicle to Delray Cadillac, where technicians found a cylinder 4 misfire and ultimately determined the problem involved the cylinder 4 lifter system. The repair required substantial internal engine work on an essentially brand-new vehicle. Cadillac replaced eight lifters, along with associated gaskets, bolts, guides, and related components. The engine was opened for the repair, and the technician inspected the camshaft/cam lobes and related valvetrain components before reassembly and testing. After receiving the vehicle back, I still notice abnormal power delivery. At approximately 45–55 mph, the engine intermittently hesitates and feels as though it struggles to maintain steady power, even though the check-engine light is currently off. This concerns me because major internal engine work was already required at only about 375 miles. The vehicle also has visible front and rear bumper alignment problems. The rear bumper protrudes outward instead of sitting flush with the body, and the front bumper also appears misaligned. These issues were reported to Cadillac. I am reporting this because a new vehicle requiring major valvetrain/engine repair at approximately 375 miles, followed by continued hesitation and inconsistent power, may present a safety risk during acceleration, merging, or highway driving.

On Friday August 7th, I was driving my 2026 Cadillac OPTIQ Luxury AWD at approximately 25 mph near Byron road in Tracy. While crossing a railroad track under normal driving conditions, both passenger-side tires—the right-front and right-rear—suddenly lost air and sustained sidewall ruptures. I did not strike a pothole, curb, debris, or any other visible object, and no foreign object or tread puncture was found. Both tires were Continental CrossContact RX, size 245/50 R20 105H XL, tubeless and were the original factory-installed tires. The vehicle had approximately 12,850 miles, and the tires had approximately 12,850 miles. Before the incident, there was no tire-pressure warning or indication of a problem, and the tires were maintained at the vehicle manufacturer’s recommended pressure. The near-simultaneous failure of two tires on the same side required an immediate stop and created a serious risk of loss of vehicle control. Photographs show a substantial split in the tire sidewall. There were NO INJURIES and NO OTHER DAMAGE. Both failed tires have been retained and are available for inspection. I am requesting that NHTSA investigate whether these failures indicate a safety defect involving this tire model or its application on the vehicle.

The transmission has experienced ongoing shifting problems, including extremely hard shifts at low speeds and difficulty shifting properly at higher/highway speeds. The hard shifting could cause the vehicle to jerk unexpectedly, and the difficulty shifting at higher speeds caused concern about the vehicle’s ability to accelerate and maintain predictable power while driving. Because of the ongoing shifting problems, we paid to have the vehicle tuned in an attempt to improve the shifting, but the transmission problems continued. More recently, after routine transmission fluid service, the transmission became significantly worse and the vehicle would not properly move in either Drive or Reverse. The vehicle has not been diagnosed or repaired by a dealership. The transmission is currently being inspected and repaired privately, and components can be retained if needed. The shifting problems were present before the recent transmission fluid service.

ENGINE FAILURE.CONFIRMED BY DEALER AFTER IT WAS TOWED TO THE DEALER. THE ONLY WARNING LIGHT IN THE DASH WAS: REDUCED ACCELERATION DRIVE WITH CARE. THERE WAS A MOMENTARY LEFT FRONT WHEEL LOCKUP AT HIGHWAY SPEED FOLLOWED BY ENGINE NOISE AND A BAD SMELL.

The contact owns a 2017 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The service power steering message was displayed. The failure had occurred while the contact was in the middle of traffic. The dealer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 45,000.

On [XXX], while driving my 2023 Cadillac Escalade ESV from the Salt Lake City area toward Las Vegas, the vehicle developed a serious loss-of-power condition in Utah. I contacted OnStar, exited the highway, and waited at a gas station. OnStar arranged towing to a Cadillac dealership. GM records document the tow at approximately 56,644 miles. At the dealership, I reported the loss of power. After initially being told they were too busy, I waited about 10 minutes and was then told the vehicle was ready. After returning to the highway, the vehicle suddenly lost power again at approximately 70 mph. Pressing the accelerator did not produce normal acceleration, creating a serious risk of a highway collision. I immediately returned to the dealership. The dealer then performed another repair. The invoice states the Service Engine Soon light was illuminated, soot level was 255%, and a service regeneration was performed. I was charged $406.16 and was again told the vehicle was ready. After leaving again, the same loss-of-power condition occurred. After safely exiting the highway, I recorded video showing the vehicle at approximately 38 mph with little or no acceleration response and the check-engine light illuminated. I returned to the dealer for a third time. The dealer then kept the vehicle, stated the repair was covered under warranty, and provided a rental. The vehicle has remained under repair since July 21. I have not received a clear explanation of the root cause or complete repair details. I have videos, towing records, repair documents, photos, and GM correspondence. I am concerned this repeated sudden loss of propulsion at highway speed could cause a serious crash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have gotten 7 recall letters from them and also 3 phone calls and have tried numerous times to take the car in to get fixed but everytime im told by Beverly Hills Cadilac that they dont have the part yet.