CADILLAC Complaints

The contact owns a 2019 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

City and highway driving, lost power on acceleration. Engine started knocking. Had vehicle towed to dealership. Through a piston. This vehicle had all the described issues of 6.2 liter V8 2021 cadillac escalade ESV, but I have not received a recall. This vehicle has been out of service since April 2025 and no recall and no replacement parts (new engine)

Odometer Fraud. The contact purchased a 2011 Cadillac CTS. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,140 and at the time of registration, it was discovered that the mileage was 162,290.

The contact owns a 2014 Cadillac CTS. The contact stated that while driving 60 MPH, the contact heard an extremely loud bang, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway and observed smoke coming from the rear axle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the rear axle differential. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V038000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.

The headlights are a safety hazzard. The dealership that I purchased the car from, did not inform me of the extremely low headlights. They insist it passes PA guidelines. But they are in fact too low to drive safely at night. It's as if there are no headlights on at all. I found out there WAS a recall on these headlights. But only until 2019. Cadillac is no longer under any obligation to fix the problem. REALLY? That should have been a full recall on the hazerdous headlight for ALL of these vehicles. Not just some. Why would they allow these poor headlights to be on the road at night? Are they waiting for someone to get killed in a horrible accicent?

Had to replace the camshafts about 10,000 ago. Vehicle is now having what sounds like lifter clattering. Engine is operating rough when gas is applied. I’ve seen a lot of recalls on 6.2 motors and don’t want my engine to die if it can be helped. I’ve taken the vehicle to my mechanic several times and he thinks it’s the lifters or something more serious. Hopefully the connecting rods aren’t the issue

The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the vehicle and the vehicle was vibrating abnormally. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.

The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while at a complete stop at the red traffic light, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The contact stated that upon attempting to restart the vehicle, the vehicle to restart. The vehicle was towed to a certified independent mechanic, where the contact was informed that the engine had failed. The vehicle was not repaired. The mechanic contacted an unknown dealer. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

We were driving on the freeway when all of a sudden the vehicle went into neutral, shut off and started slowing down. We were in the middle lane and our 3 children and grandparents were also in the car. This was incredibly dangerous and thankfully slowly we got to the right shoulder and the vehicle no longer turned on. We had to contact AAA and we took it to the dealership where we dropped it off. A few weeks ago I had called the dealership to ask about the repairs for the engine recall and they said they didn’t have anything solutions for that recall. Now dealer is stating it is still under warranty yet they haven’t been able to provide a vehicle large enough to accommodate our family. Nonetheless, they are stating that it might be over two weeks before they can get a new engine and then install it.

on 5/15/25 at approx. 11am the vehicle was seen with smoke rolling out of the doors and windows, which were all closed. The vehicle had been parked since approx. 8am that day. Once the FD had the fire knocked down, they found that a seat belt retractor module, replaced in 1/2025, was most likely the cause for the fire and damage. The locking mechinisms were metled and unable to open either the driver door (where the fire had occured) or the front passenger door. The FD was only able to gain initial access to the vehicle by breaking out the driver window and the back passenger window. There were no warning signs of this happening. The vehicle is currently sitting with an auto body shop for an estimate of damage. Had the driver been in the seat they could have received severe burns, smoke inhalation or worse with the doors unable to open.