CADILLAC Complaints

I own a 2023 Cadillac Escalade. I was traveling on Interstate 75 to Tampa from Naples on Wednesday evening (01/29/25) when, at approximately 9:30 p.m., the check engine warning light illuminated. My vehicle suddenly lost power in the middle of the interstate and decelerated quickly. Thankfully, I was able to safely maneuver my vehicle from the fast lane to the shoulder of the interstate. I tried to re-start my vehicle as speeding traffic zoomed passed me. I was stuck on the interstate and afraid to get out of my vehicle for fear of being struck in the darkness. There were no warnings. My vehicle just shut off. I had my vehicle towed to a local Cadillac dealership. The mechanic who diagnosed my vehicle determined the engine failed and needed to be replaced. The local dealership stated the replacement engine is on backorder, and it may take weeks before my vehicle can be repaired. I now have a rental vehicle while I await for my vehicle to be repaired. Upon researching this issue online, I found NHTSA Investigation PE25001, where the manufacturer is investigating this engine failure issue. My vehicle mileage is approximately 28,000.

Put new brake pads on car still having same problem brakes work fine most of the time. Then every now and then brake pads goes to floor (squeezy)then next day back working fine this is going to cause a accident.

The contact owns a 2005 Cadillac STS. The contact stated that while the vehicle was parked in the driveway, the contact became aware of a fluid leak. There was no warning light illuminated. The vehicle was driven to an independent mechanic where it was diagnosed with a pinion seal leak on the rear axle. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 92,721.

My vehicle has stalled twice while I was at a stop sign and/or red light. It says there are no recalls for my Vehicle but I feel it may be a problem.

The contact owns a 2021 Cadillac Escalade. The contact stated that while the vehicle was parked, the driver's side front door failed to unlock as intended. The contact stated that the driver's side front door failed to unlock from inside or outside the vehicle. Additionally, the contact stated that the key fob was inside the vehicle at the time of the failure. The contact crawled to the front passenger's side to exit the vehicle. The contact stated that because of the failure, the contact had been locked inside and outside the vehicle several times. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was 35,000.

While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed state then the engine could overhead which would require having the vehicle towed in. They offer a "limited" warranty on this however since I just was past the warranty period they state you have to pay the full price. Warranty is for 85,000 miles and I am barely above it at 87675.

We are experiencing the error code "Rear Axle System Off" multiple times per day with this vehicle. The code will appear and then disappear and the car will make beeps consistent with those heard when there is a fault code or error message with the vehicle. The "Rear Axle System Off" code does not stay on permanently. When this occurs, it can delay the acceleration of the vehicle, cause shaking, etc. which could result in an accident as a result therefore putting the driver, passengers and other drivers on the road at risk. This has been an ongoing issue with the vehicle and it has been taken in for service three (3) or four (4) times for this issue which cannot seem to be resolved. We have notified GM Corporate of such as well and they opened a case number on it when last in service. That is GM case #[XXX] for your reference. I have previously filed a report to the NHTSA for this due to GM's inability to fix this issue after multiple attempts. The issue number assigned by the NHSTA was #11621174 for your reference. We have taken the vehicle to the dealer on multiple occasions and they have not been able to correct this issue. The dealer is Ed Morse Cadillac in Delray Beach, FL. The dealer claims that there have been no codes stored in the system when taken in previously and/or have not been able to replicate the issue. We find this hard to believe given that it happens many times per day without much driving. We potentially drive approximately 20-25 miles per day and it generally happens anywhere between 6 - 10 times per day. The dealer referenced above (Ed Morse in Delray Beach, FL) has admitted to seeing or replicating the code in the past during one of the prior visits. We have our next appointment scheduled for Monday, [XXX] to try and resolve this recurring issue as the dealer did not have any availability prior to this date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Sunday [XXX] , while driving my Cadillac Escalade 2022 with a 6.2L V8 engine on [XXX] at 70 mph, my vehicle suddenly lost power without warning. This put me in immediate danger, as I was in the left lane and had to quickly maneuver to the right emergency lane to avoid a complete stop in moving traffic. During this emergency maneuver, vehicles behind me nearly crashed into me, creating a high risk of a serious, potentially fatal accident. There were no warning lights or prior indications before the sudden loss of power, making this issue extremely hazardous. Given recent reports about engine failures in GM’s L87 V8 models, I strongly believe my vehicle is affected by the same manufacturing defect. I am requesting an urgent investigation by NHTSA, as this issue poses a severe risk to all drivers. Additionally, I would like to know if there are any recalls or technical service bulletins (TSBs) from GM regarding this problem. Please confirm receipt of this complaint and advise me on any next steps I should take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Faulty termostat which creates reduce steering error code PO128, tempeture indicator is not listed on the dash board, engine RPMs are increased. This problem has increased for now the engine check light is highlighted.

1)The display on dash reads upon start up, “Steering Assist Reduced”. 2)There is no Engine temperature readout displayed on cluster. 3)When the vehicle is turned off, the coolant fan stays running for a few minutes at full speed. All of these issues are correlated. Also, many XT5’s & XT6’s have had this issue in the past.