CADILLAC Complaints

The thermostat has malfunctioned twice in 2 years. Driving vehicle and dash warning" STEERING ASSIST IS REDUCED DRIVE WITH CARE", also the temperature gauge was showing COLD and this was after driving for over 30 minutes. Contacted local dealer and was informed this is a KNOWN problem with the thermostat sticking open. My brakes are sticking often and my car often jumps hard when i put it in reverse.

The contact owns a 2016 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the noticed a failure with the brake pedal. The contact stated that the brake pedal was depressed with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was taken to the dealer where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

Tire size: 235/55R17 99H In February 2022, I purchased a set of 4 Yokahama tires from Discount Tire Co., located at 2707 NW Loop 410, San Antonio, TX 78230. The mileage on the car was approx. 89,000. In February of 2024, my mechanic notice tread lifting on the tires, so I took the car to Discount Tire Co., located at 1755 SW Loop 410, San Antonio, TX 78227, and the service tech told me that I had not been rotating the tires property, which was what was causing this issue. I assured him that I had been rotating the tires. The tech said to let them rotate them again and the tire tread would "smooth out" over time. Mileage on the car at that time was approx. 118,000. In August of 2024, my mechanic again noticed the continued tread lifting on the tires. My mechanic stated that it appeared the tires had "dry rot". When I told him that Discount Tire had said it was from incorrect tire rotation, my mechanic said that what was happening to the tread could not possibly be from bad tire rotation. Further, he told me this type of tread lifting was dangerous for me to continue to drive on these tires. So, I took the car to Discount Tire Co., located at 3118 Goliad Rd., San Antonio, TX 78223. After explaining what my mechanic had just diagnosed, I requested the warranty that I purchased extra for all 4 tires be used to replace them. The manager at Discount Tire refused to replace my tires under warranty, which clearly appear to be defective. Mileage on the car at this point is approx. 126,000. The manager claimed they were not defective and safe to drive. I had him put this statement in writing prior to me leaving the store. The manager then offered to sell me a new set of tires for a discounted price of $800 +warranty cost for the 4 new tires. The manager refused to allow me to take MY "defective tires" with me for further analysis by another facility. I continue to drive on these Yokahama tires because they have been deemed "safe" by Discount Tire Co.

The contact owns a 2021 Cadillac XT4. The contact stated that while stopped at a traffic signal, the signal turned green; however, when the accelerator pedal was depressed, the vehicle hesitated before responding as needed. The contact stated that the vehicle lunged into motion. The contact stated that the failure was intermittent at first but became a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam shaft and transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

The contact owns a 2023 Cadillac XT6. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 64,000.

I was driving the vehicle and it stopped in the middle of the freeway. Another incident happened while Kane changing and another while exiting . All three incidents caused a extremely hard braking which felt like a collision.

Driving carefully out of [XXX] here in Walker Minnesota using the newly opened east side of the parking lot exit and 50 feet later as I accelerated the Heavy Full size spare tire fell from under the rear of the truck and my 2002 Cadillac EXT left the ground as the tire bounced back up against the truck!!! If we had been going faster and in a Different area we may have been Killed! It's a terrible design to store a full size and very heavy spare tire. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle has dangerous and life threatening transmission problem that has cause me to lose control of my vehicle. Problem with jerking and cutting off started approximately in 2022 with 2 visits to shop for repair. In May 2023 until 2024, vehicle has been in repair shop for repairing including replacing transmission with a rebuilt transmission. Repair shop said vehicle is still u nsafe and may need to replace tranmission computer . Repairs has already caused me almost $20,000.

I just recently purchased my Cadillac. And the rear end is going out! I literally cannot even drive it anywhere because it is about to lock up completely. It will barely go and definitely doesn't want or like to go uphill. I could hardly go 20 miles per hour when I parked it the other night. There has not been an incident yet but if I hadn't parked it, it could've locked up completely when I was going down the highway is what my mechanic friend told me. It was not bad until just the day before it got to this point. It was making a little bit of a humming noise which I thought was just a wheel bearing the other night because that's exactly what it sounded like. But, the night I parked it it had started making like a loud thumping noise when I would try to accelerate. The more I would accelerate the louder the noise and it just didn't want to go. So, I parked it and that's where it's been since. So, I got online to look and see if there were any recalls for this issue. I find that there is a recall for the 2014 Cts-V for the rear end. I think it's not only the Cts-V models I think it's the regular Cts's as well. Can you check into this for me because I literally just bought this car and haven't even gotten my license plate yet and now I can't even do that or go anywhere for that matter. I am a business owner and I rely on my vehicle and I can't even get to work to open my store right now,. I would greatly appreciate it if you could check into if this recall shouldn't be extended to the regular Cts models as well. Thanks and have a great day.

The vehicle made a loud racing noise like a truck and won’t move forward. I was driving on a busy street. I pulled over and turned the vehicle off, then restarted several times The check transmission light finally came on. I called for a tow and it was taken to the dealership after several days, I was advised that some of the components to the transmission were put in the the vehicle incorrectly.