CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2015 CADILLAC ESCALADE
    - Munger, MI

    The dash lit up with several codes I got out, walked around the vehicle as if someone damaged it would not start. It went into theft mode. Alarms went off, emergency, breaking temperature, control, climate control, side detection error had to have vehicle towed to have all codes cleared with the advanced snap on tool Computer the problem was undiagnosed but side detection error code is still displayed. Of course I was out of town had a $425 tow bill back home for a faulty side detection sensor.

    Source: NHTSA WEB SITE
  • 2024 CADILLAC LYRIQ
    - BERKELEY HEIGHTS, NJ

    The auto leveling lights drift during driving. On staff up, the headlights will point up and down, then self level. However, for the past week, the right headlight drifts down towards the road and the left headlight will drift upwards after about 20-30 minutes of driving. The downward drifting headlight only illuminates about 1 car length ahead while the upward drifting headlight will point towards overhead street signs. This causes reduced visibility with increased flare and reduced headlight throw at the same time. It also is dangerous to incoming traffic since the left headlight ends up drifting upward to produce a throw similar to a high beam, even though the high beams are off. The only way to get the lights to re-level is to shut off the vehicle and restart. Even after this, the lights will only be at the correct level for about 20-30 minutes as they start to drift in opposite vertical directions while driving. There have been multiple reports of similar cases on forums discussing the Cadillac Lyriq. Since the problem only occurs noticeably after 20-30 of night driving, the dealer has stated they can not reproduce it while in their possession. There are no warning messages or codes displayed.

    Source: NHTSA WEB SITE
  • 2004 CADILLAC ESCALADE
    - Spring Hill, FL

    Searching of Google results indicates this is a known problem with these vehicles. I am unable to put fuel/gas in the tank because the vapor safety system fails! Having to replace the entire vapor purge and canister assembly is very costly when this known safety hazard should have been taken care of by the manufacturer.

    Source: NHTSA WEB SITE
  • 2024 CADILLAC LYRIQ
    - Palm Springs, CA

    Unable to see behind the vehicle in the dark. There is no backup camera image at night, screen remains black.

    Source: NHTSA WEB SITE
  • 2010 CADILLAC CTS
    - Lafayette, LA

    I took my car 1200 Moss St., bingo alignment, and two weeks after my alignment my steering wheel shipped and I bought it over to the shop and told them that they did not talk to the school down on my control arms and the lady told me to get off of her premises and get out and I think that’s not right she did not on her warranty and I called the police to get an incident report and she just was belligerent and pull guns on me and do all kind of crazy stuff. I would like to have someone investigate her please

    Source: NHTSA WEB SITE
  • 2015 CADILLAC SRX
    - Prosper, TX

    There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.

    Source: NHTSA WEB SITE
  • 2011 CADILLAC SRX
    - Rich Hill, MO

    It is a common issue with 2010-2016 Cadillac SRX for the reflective material on the inside of the low beam halogen projectors to flake off, causing extreme decreased visibility at night, especially in inclement weather.

    Source: NHTSA WEB SITE
  • 2016 CADILLAC SRX
    - Evergreen Park, IL

    The headlights on my 2016 Cadillac SRX are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.

    Source: NHTSA WEB SITE
  • 2024 CADILLAC LYRIQ
    - oyster bay, NY

    Within two month the Lithium ion battery failed twice. and the car was not derivable. It had to bet towed to the dealer.

    Source: NHTSA WEB SITE
  • 2008 CADILLAC CTS
    - oceanside , CA

    Ever since I purchased this 2008 CTS vehicle, I have dumped thousands of dollars to repair the vehicle even after the "recall repairs". Problems persist and the car has become more dangerous than ever. The vehicle had inspected by the dealership a number of times the first 5 years of ownership the first 3, listed below, were the replaced recalls from dealership, the rest are known safety issues that gm denies to admit to faults and recalls. *Ignition starter replacement (still have starter failure issues after 2 repairs from gm) *washer fluid warmer removal (they just snipped the wires and removed the component but left hot wires exposed in vehicle) *motherboard ecm replacement recall(ecm is still faulty and has caused dozens of electrical issues. **************** battery drains over night. On my 6th battery (just bought new one 3 days ago) gauge cluster never recalibrated and is completely disabled. Don't know how fast im going how much gas or any other info related to. sunroof constantly leaking, flooding vehicle and destroying the electrical components which fried many relays including the door lock and power window components vehicle refuses to turn but cranks on fuel often will not allow a fill up ecm throwing irrelevant codes headlight failure due to seal defect that allows moisture into headlight casing frequent oil loss. 2018: vehicle engine failure whilst driving on freeway with zero warning nearly causing a fatal crash. Purchased new alternator (Shade tree auto in san Clemente) and had to pay 2000 for tow and alternator transmission failure and near miss collision into another vehicle on a steep incline road I have taken this vehicle to a multitude of repair shops and auto supply to get a diagnosis. Even the dealership didn't have any answers. Now I am out of a car. and money. These issues had been confirmed by Rorick Cadillac, Shade tree auto, oreily, s and s auto, auto zone.

    Source: NHTSA WEB SITE