CADILLAC Complaints

The contact owns a 2010 Cadillac Escalade equipped with Uniroyal Tires, Tire Line: PAW Touring, Tire Size: 285/45/R22, DOT Number: (Unavailable). The contact stated that upon inspection, it was discovered that all four tires had experienced tread separation and the steel belts were exposed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 9,000.

On two occasions the Fuel Pump Driver Control Module failed. On the first occasion the vehicle continued to operate. The dealer replaced the module. On the second occasion the engine failed to start. The dealer replaced the module once again. A vehicle that goes dead without warning is dangerous!

The engine seized while driving in the middle of the road. I was very fortunate that there was no incident. For others that drove at highway speed, accidents or fatalities may occur. GM is aware of this problem and elect not to do anything. Because of the high amount of engines faulty, the engines are 8-10 months back-order.

The problem is the fuel pump control module is faulty and broke twice now. The car was purchased in 2021, new. Within months the fuel pump control module failed while I was driving in traffic, in an elementary school zone with children all around. I tried to drive through an intersection when without warning the car abruptly stopped causing the cars behind me to swerve to avoid a collision. Good samaritans had to push it far out of the way due to the children crossing. I was told by Sawgrass Cadillac that it was the fuel pump control module that has a short starving the car for fuel without warning because it is an electrical issue. It was fixed, until July 4, 2023 when again while in traffic the engine light came on, the car shuddered and then abruptly stopped. Cars around me swerved, nearly colliding into me with my daughter in the car. Sawgrass Cadillac again said it is the fuel pump control module that they are looking to replace it again. This is a design failure, one that is well known and documented all over the internet. This design needs to be recalled before someone is killed because if I had made it to the highway and this happened who knows what could have happened. I will not drive the car, it is a life safety issue that is cannot be repaired away, it needs to be completely redesigned. The dealer is aware, but you can contact them for further information. The dealer is Sawgrass Cadillac in Sunrise Florida, Ed Morse.

SIDEWALL CRACKING ISSUE WITH ALL FOR TIRES - PIRELLI P ZERO NERO 245/40/R20 While traveling out of town (Dallas to San Antonio) we experienced some tire issues which led to us needing to replace all 4 tires. Several weeks prior, we began to noticed a very slight loss of tire pressure and had the tires checked twice for any objects or other damage – Nothing found. We also had the tires rotated to trouble shoot and rule out any issues with sensors – none. Both times, the service shops did not mention or recognize any tire damage or issues. During our 5 hour drive to San Antonio, we started to see tire pressure issues again along with a noticeable sound from the tires. With this concern, we took vehicle to Firestone for diagnosis and to our surprise they found severe damage and cracks to the side walls of the tires. Firestone confirmed the tire damage was not safe to drive on and due to the location of the damages, we would need to replace all 4 tires. We were shocked to see such severe cracking damage and were at a loss for how this could occur. The tires were in very good condition and still had significant tire tread with even wear. After some research we discovered that this type of side wall tire cracking has been know to happen and even Pirelli has recalled tires for this issue. We did not see a specific recall to this size tire but did find that Pirelli had another recall on tires made in 2016 saying "THE PROBLEM WAS CAUSED BY A PRODUCTION ERROR (INCORRECT CARCASS COMPONENT), AND THE TIRES MAY SHOW SURFACE CRACKING IN THE LOWER SIDEWALL OF THE TIRE...". Please review this claim and confirm receipt. We are hoping to get some kind of reimbursement for the damages that we believe are a result of faulty or defective tires - this is what the Firestone technician also stated on video recording (I can provide video if needed). Thanks in advance for your consideration [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was “UNINTENTIONAL ACCELERATION “ The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at various speeds, an abnormally loud grinding sound was coming from the rear end of the vehicle. The vehicle was initially taken to an independent mechanic and the contact was informed of a fault with the rear differential. The mechanic referred the contact to the dealer for assistance. Once at the dealer, it was confirmed that the rear differential had experienced internal grinding and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

The paint on this car is defective. It peels off of the car without any action or agitation by the owner or outside forces. This causes multiple parts of the car rust to under the painted areas, including the roof and hood. This is a common problem with this model and color as several owners have posted about the problem online.

After a rainy highway speed 50 mile trip I stopped to get a Lotto ticket at my local store. I shut the vehicle off. It took me approximately 2 to 3 minutes to buy the Lottery ticket. I started the vehicle and noticed that my power steering was not operating. I could barely move the steering wheel ( it seemed locked) and I barely made my 10 mile trip to my house using secondary dirt roads . I called my dealer and was told that sometimes after an overnight of non use the problem would go away. The next morning I started the vehicle and the power steering was back to normal. I took it to my local Cadillac dealer and they scoped it and found no defect codes recorded. I was very fortunate that the incident didn’t occur while driving at I-75 . At high speeds without steering it would have resulted in possible multiple serious injuries or deaths. I hope that their is a possible fix to the steering loss but my dealer has no clues at this time. Mileage on my vehicle is approximately 14500 miles. I currently have no confidence in this vehicle and will not have my 75 year wife drive it. My age is 77. Another serious incident that I had with this vehicle when it was new was the automatic forward collision braking . I was making a left turn and for no reason the car suddenly braked hard and stalled. I was fortunate that the oncoming traffic stopped and gave me a chance to restart and move away from the intersection. The problem was resolved by my dealer by reducing the sensitivity of the forward collision braking.

The cue system screen has become unresponsive due to separation of the glue the system is pretty much the heart of the car everything electrical is controlled thre that screen along with the back up camera