CADILLAC Complaints

Cameras not displaying. Backup or surround. Instead, we get a blue screen with message "service camera system). This has happened every other day or so since purchased new in March 2020. In May 2021 it would continually occur (never function correctly). Dealer had it for 2 weeks replacing different components. The radio, the video processing unit, a communication harness, 2 cameras. Finally got it back to us where it would once again work 80% of the time. Then in Feb 2023 it would continually occur again (always blue screen). Dealer had it for 2 1/2 weeks. Replaced again multiple components this time at the direction of GM corporate techs and a field engineer. Replaced coaxs, cameras, video processing unit. Finally got it back to us where it would once again work 80% of the time. Now just 5 months later, it's continually occuring again.

The car is equipped with an 8-Speed Automatic Transmission which is frequently very hard shifting from 1st to 2nd gear. The car has been to my local Cadillac Dealer twice for this problem; they reply this is a know problem, and a normal condition, but the problem is getting worse. I'm concerned for the future and afraid of an accident because of a transmission failure.

At a red light in traffic, it suddenly shut off the engine, emergency brakes went on, multiple warning lights were on (Low Bat, Low fuel {full of fuel}, lower passenger window, etc..), totally immobilized itself by not being able to start the car or push it with the brakes on! 81 year old female driving and if the car did this at highway speed it could have been a catastrophe! It appeared everything else in the car was working but had 'self immobilized'!

The contact owns a 2017 Cadillac CTS. The contact stated while driving at various speeds and making a turn, the rear of the vehicle was dragging. Additionally, the contact stated that the rear tires were bowed out. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear differential was leaking and needed to be resealed. The mechanic ordered new seals and pins from the dealer. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

Rear back half of sunroof exploded. I removed the glass so it would not fly out and hit other cars or people. It could have been very dangerous if the sunroof was open when it shattered.

The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved asap.

The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.

The contact owns a 2014 Cadillac CTS. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the rear wheels. The vehicle was taken to the dealer and diagnosed with metal shavings inside the rear differential. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,500.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service Rear Axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired; however, after driving less than 500 miles, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not yet received the call back. The failure mileage was approximately 61,000.

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.