CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2019 CADILLAC XT5
    - Roseville, MI

    My vehicle is receiving a notice "Steer Assist is Reduced Drive with Care". Per discussion with the dealership this is a result of a thermostat issue causing an issue with the grease temperature in the steering. Based on a bulletin to the dealerships from 2017 this is a known issue and continues to be a known issue for multiple GM vehicles. GM can not supply new thermostats to dealerships and they are just resetting the warning. Steering is a critical issue and GM is aware of an issue and is not recalling or repairing timely.

    Source: NHTSA WEB SITE
  • 2016 CADILLAC SRX
    - San Diego, CA

    Head lights are very dim. When I took a vacation through Arizona and parts of Southern California where street lights were not present it was very hard and unsafe to see where I was going due to lights being so dim. Estimate to replace was so out of my budget. Don’t know what to do. Please help

    Source: NHTSA WEB SITE
  • 2011 CADILLAC SRX
    - Grand Canyon, AZ

    I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.

    Source: NHTSA WEB SITE
  • 2011 CADILLAC SRX
    - Wyoming, MI

    The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.

    Source: NHTSA WEB SITE
  • 2014 CADILLAC ATS
    - Tumwater, WA

    My ball joints on both sides were completely gone, my struts have given out repaired all at the same time, because of those things going out it completely ruined my tires to where they squeak down the road. Both differentials are leaking and my transmission shutters, I also had to replace my water pump that was leaking cooling everywhere

    Source: NHTSA WEB SITE
  • 2009 CADILLAC ESCALADE
    - CAMUY, PR

    Observed information on dashboard stating service Air Bag...it was told that my car has a Takarta brand air bag ..is there a recall for this airbag ? If so can I be sent a notification..

    Source: NHTSA WEB SITE
  • 2020 CADILLAC XT6
    - Parrish, FL

    The contact owns a 2020 Cadillac XT6. The contact stated that the service stabilitrak warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the power converter failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that after she activated the A.C. unit, the vent blew heat. The vehicle was taken back to the dealer where it was then diagnosed but the contact was unsure of the failure. Additionally, the contact stated that the front passenger side door latch failed to latch closed. The dealer was notified of the failure and the contact was advised to call a tow and bring the vehicle in for diagnoses. The vehicle was not diagnosed or repaired. The contact then stated that after the vehicle was shifted in a parked position and idled, the vehicle loss power. The service stabilitrak warning light illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,800.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 CADILLAC CTS
    - Springfield, OH

    The contact owns a 2009 Cadillac CTS. The contact stated that while at a traffic light, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. Additionally, the contact stated that the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who informed the contact about Technical Service Bulletin:10-07-30-005a (Transmission output shaft and transfer case input shearing). The manufacturer was not made aware of the failure. The failure mileage was unknown.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 1995 CADILLAC DEVILLE
    - Waldorf, MD

    As I was pulling off from a stop sign, passenger and driver airbags deployed unexpectedly with no reason causing the front windshield to shatter and leaving the steering wheel busted open along side passenger dash. Also leaving me with burns, scratches on my chin and small shards of glass in my face and forearms.

    Source: NHTSA WEB SITE
  • 2007 CADILLAC ESCALADE
    - Roswell, GA

    https://www.cadillacforums.com/threads/2007-escalade-stalling-when-rolling-to-a-stop.278037/ It is a well known issue (for those that pull trailers) that 2007-2008 Escalades will stall when slowing down on the highway if the vehicle is pulling a trailer. Everytime I drive on the highway and come to a roll the engine stalls. I have been stuck on the middle lane of the highway, in the middle of intersections, and many other places that are less than ideal. It is a crankshaft position sensor from what I can tell. When the car is under a load, the sensor is positioned at an extreme angle and when the rpms get low the rpms fluctuates and it stalls. The extreme angle is an optimization that cadillac made in an effort to get better fuel economy. It appears that the only way to fix the issue is to get a tune that prevents the sensor from reaching that extreme angle. The dealer pretends to know nothing, yet I find many other people who experience the issue so it would be in their database as a known issue. There are no warnings lights that comes on. The car will just shut down. The only way to prevent the car stalling is to drop to neutral and rev the engine while coming to a stop. Keep reving and when the light goes green drop it to Drive. Its unacceptable and a risk not only to myself but others on the road. I will file a defect petition with a lawyer so this is paid attention to . Please help.

    Source: NHTSA WEB SITE