CADILLAC Complaints

The camera system has not been turning on intermittenly. Both the rear backup and the side/front cameras bring the screen to a black screen with a red triangle and red camera logo with a line through it (signifying no camera connected?). I have most commonly noticed it when I am parking in my garage at night, but it will work the next day, very hard to reproduce the conditions..

Low Beam Headlights are extremely dim and do not safely light road for night time driving. Took automobile into Cadillac Dealership and requested that headlights be tested. Mechanic documented that both headlights were below standards and recommended that both headlight assemblies be replaced. The Dealership mechanic explained that simple replacement of light bulb would not remedy problem and that the entire headlight assembly needed to be replaced at a cost of $1,200 EACH. My local mechanic has confirmed that he has tried to replace only light bulbs on other SRX's and all types of light bulbs have failed to increase the light intensity. This is definitely either an engineering and/or manufacturing defect where a car owner needs to spend over $2,300 to obtain adequate safe headlight lighting. The Cadillac SRX is a very popular model and being a model under 10 years old there are many drivers out on the roads driving at night with unsafe lighting being provided by their OEM automobile. I request that a recall be issued for this significant safely issue.

The contact owns a 2006 Cadillac DTS. The contact stated he became aware that oil was leaking underneath the vehicle. The vehicle was taken to the dealer and the oil pan was replaced; however, the failure reoccurred and the oil pan was replaced again. The manufacturer was not contacted. The failure mileage was 132,000.

First it started out with the Low Oil Pressure stop engine light had it check out by an independent service center. I was told what the problem maybe, purchase several parts for the SUV but that didn't solve the problem within 72hrs the low oil pressure light stop engine was back on and then this vehicle started cutting off and don't want to crank back again until several hours later. Had a second opinion from a different service center but that didn't work continue to do the same. - By this SUV cutting off in traffic and not cranking back -Was told my mechanic from a service center that it could be the lifter in side the engine. -No -Low oil pressure stop engine warning messages, Check engine light. July 2022

The contact owns a 2013 Cadillac SRX. The contact stated after she pushed the liftgate button located on the driver's side door, she was moving items as the liftgate fell on her back without warning. As the contact attempted to manually push the liftgate back up, the liftgate continued to close. The contact managed to pull her way out from in between the vehicle and the liftgate and fell over backward onto the Wal-Mart parking lot pavement. Two employees and a fellow motorist witnessed the incident and assisted the contact from off the floor. The contact sustained bruises from her left should down to her waist, as well well soreness in her back. The contact also suffered from extreme anxiety and remained fearful of opening the liftgate. She did not seek immediate medical assistance. The contact called her doctor who determined that her symptoms did not warrant immediate medical attention; the contact had an existing appointment and would have a further examination during that visit. The vehicle was taken to a dealer where they determined that the failure was caused by a defective sensor; an appointment was made to have the vehicle repaired. The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,518.

The contact owns a 2010 Cadillac SRX. The contact stated when she turned on the headlights, she noticed that the passenger’s side headlight was not illuminated. The contact then noticed that the headlight assembly had water on the inside. The contact was able to drain the water out the headlight assembly and the headlight illuminated; however, the failure occurred with the driver’s side headlight assembly. The dealer was contacted and stated that the headlight assemblies were out of stock. The manufacturer was contacted but offered no assistance. The failure mileage was 170,310.

I heard a weird noise from the steering wheel and when I took it to the dealership, they inspected it and found out that the steering gear mead to be replaced after only 2 months from purchasing the vehicle ( it has only 1200 miles on it ) . They said they can’t offer me another vehicle until they fix this problem which per them will take about 2 weeks to replace it and they had me to pick up the vehicle in the mean time . I don’t know what to do ?? I don’t feel safe driving it even after they fix this issue because for me, that means that they didn’t do the required inspection before releasing the vehicle from the manufacture

The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle, the air conditioning unit could not be turn off or adjusted or switched to the heater making the front windshield defroster inoperable and creating a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V149000 (Visibility). The contact indicated that the vehicle had exhibited the failure listed in the recall. The failure mileage was 149,000.

At low speed electric power steering failed. Cannot steer vehicle. Will have vehicle towed to a service center.

The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 22V617000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.