CADILLAC Complaints

The service Stabilitrak system light came on. After consulting the service manual, the suggestion was to switch the car off and restart in a few seconds. That worked for a few weeks. After that the Service Stabilitrak light, the brake light and the parking brake light has remained lit. We have not been able to get an appointment yet to get this checked out because the dealership cannot guarantee that they can look at it the same day we bring it in. They need a week. We can't afford a rental car for a week.

Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would drift out of the intended lane with the stabilitrak warning light illuminated. The contact also stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) which she linked to the failure. The vehicle was taken to the dealer and remained at the dealer for a week. After retrieving the vehicle, the contact became aware that the vehicle was not repaired. The contact then called the dealer and was informed that her vehicle was never included in the recall. The contact disputed the dealers claim and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

Hello, I wanted to let you all know that I have a 2010 cadillac srx, to which in the past these type of vehicles had had a transmissions issues, thus recalled...Well the vehicle I own, is doing and having the same transmission problem/issues...and Yet it is not under the Recall list...The Cadillac dealership, has my car and is wanting to open up the transmission and inspect it for almost 2 thousand dollars( i like on a dissability montly income) ..I had this same car diagnosed at 2 different auto shops , whom provided me with the folllowing 2 error codes P076 and p0700, which are the transmision control solenoid and the transmission control module...but back at the cadillac service dealership , here in amarillo tx...they want almos $6000 for a new transmission replacement or half of that for rebuilding the current one...When i strongly believe that my car is part of the same recall , being the same model and same similiar transmission issues

The contact owns a 2012 Cadillac SRX. The contact stated that the brakes were replaced for routine services at a local dealer. The contact then stated that while driving at an unknown speed, she drove over a pothole and while attempt to stop the vehicle, the brakes failed to respond as needed. The contact stated that the brake failure reoccurred after driving over potholes and then depressing the brake pedal. The contact stated that no warning light was illuminated. The vehicle was then taken to an independent mechanic who was unable to determine the cause of the brake failure. The independent mechanic informed the contact that replacing the front brake pedals could possibly help with the brake failure. The front brake pedals were replaced; however, the failure reoccurred. The contact stated that the vehicle was taken to another independent mechanic who was also unable to retrieve a fault code or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

The recall on the the toe Link adjuster was replaced with a part that does not allow for adjustment of toe in or toe out. As a result, the rear tires had premature wear on the inside tread causing replacement of the tires. The dealer claims the replacement is correct and will not correct the part. The tire store said the part will not allow them to do the alignment to be correct.

There is webbing, delaminated on the touchscreen. It is no longer functioning. Dealership is asking $1700 for replacement. This is something that Cadillac knew and refuses to recall/replace. I cannot afford to replace this. It’s unethical of Cadillac to do something like this. Some type of voucher or assistance would be grateful if Cadillac/GM would step up to the plate and assist with this repair. It’s unacceptable and dangerous.

Service airbag light on dash is on. No one ever sits in the passenger front seat. The rear view mirror indicates that the passenger seat airbag is off. I dont know how to turn it on just to see if the RVM will indicate an on position. I took the car in for a diagnosis and it it indicated that the PPS Module needs replacement. ($1280.79) Even if I do find out how to turn it on I would be afraid to turn it on if it’s going to explode that’s my problem what should I do

I was in an accident on 8/19/22. I was completely stopped when struck head on by a Ram Truck with a Ranch-hand bumper. The hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. However, the airbag did not deploy. The car is now in possession of Texas Farm Bureau Insurance. My head struck the driver's-side window, and I suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries. There were no warning lamps, messages, or other symptoms of the problem prior to the accident.

The contact's wife owns a 2012 Cadillac SRX. The contact stated while driving 55-60 MPH, the message "Service Rear Axle" was displayed. The vehicle was taken to the dealer where the rear axle was disassembled and it was determined that the rear axle differential seal was leaking. Additionally, the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure persisted. The vehicle was taken to the dealer on four occasions where the rear axle failure was repaired. The contact stated that the message "Service Rear Axle" remained displayed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 58,048. The contact stated that despite paying for a replacement part, the vehicle still has issues.