CADILLAC Complaints

The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 3 MPH, there was a failure with the transmission and loss of power steering assist. The contact stated that the vehicle stalled and was towed to an independent mechanic and diagnosed. The contact also stated that the rear axle and suspension warning lights were illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (Suspension). The approximate failure mileage was 76,000.

235 40 80 run flat Both front and rear passenger tires no damage to rim less that 10k miles

I have 2 complaints. #1 The transmission shifts extremely hard in and out of gear 1. This issue a known issue, but GM has no resolution. There is a bulletin. The problem is, my car is no shifting poorly in all gears and causing a serious safety issue at all speeds and gears. It won't go into gear causing safety concerns. I have reported the transmission issue multiple times while under warranty and it is now worse outside of warranty! #2 Adaptive cruise has also been reported multiple times and I have paid to get both front sensors replaced. Only to have the issue continue. The dash will show a car is in the path, but there is a 2-3 second delay before car starts to slow down. Often brakes do not engage and the alarms just go off. I have driven a loaner car of similar years and they do not operate the same. This car is an outlier.

The recall that was done on the 2014-2015 CTS-V should have been a recall on ALL models of CTS because all of the models in the timeframe received the dsame flawed rear differential. My 2015 CTS Luxury has only 80k miles on it and the differential has chunks of metal in its oil. It is the exactaame differential as is in the CTS-V. At any time my rear end will lock up once the dofferential fully eats itself. It is an extreme saftey hazard for anyone driving any type of CTS from 2014-2015.

The contact owns a 2012 Cadillac CTS. The contact stated that upon taking the vehicle to the dealer for servicing, he was informed that the front passenger's side air bag had failed. The air bag warning light was illuminated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 126,273.

frame rotted where the control arm conects to the frame causing the control arm to break away from the frome. i lost steering fortunetly iwas coming to a stop. The dealer Colonial Cadillac Woburn Ma. confirmed the damage. it was inspected by a tecnition at the dealership. No there was no warning, i bought an etended warenty when the origanel one ran out. ty are not covering this? there resaning the say is because of rust. a 5 year old car should not rot out this bad.

The contact owns a 2017 Cadillac XT5. The contact stated that the rear passenger's side brake line was fractured. The vehicle was taken to the dealer where it was diagnosed that the rear passenger's side brake line needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

The SRX is known to have issues with the headlight assemblies. I even received a letter from Cadillac that informed me that moisture may get into the assemblies, which causes them to fail. The moisture shorts out the assembly which greatly dims the bulb. On one particular night in Michigan, I had to drive with my high beams on just to be able to see the road. I had just replaced the bulbs so they were brand new, but I had zero visibility. I have reached out to Cadillac regarding this issue, but they do not feel that it warrants a recall. Currently I have replaced both assemblies and bulbs for my own safety. Cadillac has verbally stated to me that it is not a safety concern. I'm pretty sure if you can't see the road at night, that would be considered a major safety concern.

All three seatbelts in the third row don't lock. I just got this car with only 100k miles on it and when installing my kids' car seats I found that none of them have the needed safety feature. They don't lock when pulled quickly or when pulled all the way out. Cadillac won't cover the repair.

I was making a left turn and I heard a loud popping noise. I pulled the vehicle into a parking lot. After stopping it would not move. When I put the car in gear I would hear a loud grinding noise coming from the back wheel base. I had the vehicle towed to a repair shop. I was told that the roll pins that connect the axel to the rear differential had come out. I am unable to have the car repaired because there are no rear differentials available in that there is a nationwide back order and no one knows when they will be available. This seems similar to the problem that led to a recall of the 2014-15 Cadillac CTS model. NHTSA Recall No. : 20V-038 https://www.autoblog.com/2020/02/03/cadillac-cts-v-sport-recall/